What is the return policy in Shopify fashion theme?
The fashion theme under the minimal eCommerce website template category in Shopify themes features a return policy link at the footer. The template opens up to a very detailed shipping policy page that gives directions, reasons, eligibility, and processing times if a customer wants to return a package.
What is Shopify shipping and how do I use it?
Use Shopify Shipping, to automatically email a return shipping label to your customer, as soon as the return request is created. Merchants who use Shopify Shipping also benefit from discounts with carriers for both outbound and return shipping.
How does the refund policy generator work on Shopify?
How does the refund policy generator work? Shopify’s free policy generator tool was developed and reviewed by legal experts. The tool itself is easy to use, to get started: 1. Go to shopify.com/tools/policy-generator/refund. 2. Enter your email and company information. 3. Wait for your personalized policy to arrive in your inbox.
How do I create a return policy for my business?
Below is a basic template for a return policy that can be adapted to fit your business. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information: If you’re looking to return or exchange your order for whatever reason, we're here to help!
How do I create a return policy on Shopify?
You can add or generate the following policies for your Shopify store: Refund policy....Steps:From your Shopify admin, go to Settings > Policies.Enter your store policies, or click Create from template to enter the default template. ... Review your policies and make any changes.Click Save to add your policies.
Does Shopify have a return policy?
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here .
How do you write a good return policy?
Requirements of a return policyStipulate a time frame for returns. ... Define the expected condition of returns. ... List return requirements. ... Choose refund or in-store credit. ... Keep the language simple and to the point. ... Disclose any fees associated with returns. ... Promote your policy.
How do you write a return policy for a small business?
Small business return policy tipsBe consistent with your policy. ... Post your policy in clear view of customers and employees. ... Explain your policy to the customer when they make a purchase. ... Train employees so they know how to handle returns. ... Check out your competitors so you know what their return policies look like.
How do I write a no return policy?
Use Plain Language. When it comes to wording your no refund policy, keep it as simple and straightforward as possible. Avoid legalese and forceful language such as “you must” or “you need to.” Make the refund process easy to understand for your customers.
How do I politely decline a refund request?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
How do I offer free returns on Shopify?
From your Shopify admin, go to Orders.Click the order number.On the Return label section, click View details.Select the way that you want to share the return label with your customer: Confirm your customer's email and click Email customer. ... Click Done.
What to say to return an item?
Smile and say, "Hi, I want to return this item which I bought last week." Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.
How do you respond to a customer asking for refund?
Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.
What is a fair return policy?
At Fair Game, we strive to make our service to you the top priority. Unopened merchandise may be returned or exchanged with 30 days with valid proof of purchase.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Do I have to accept returns on Shopify?
Accepting returns is definitely not mandatory, by any means. However, having a refund policy on the page is still recommended. This way the terms are clearly laid out for the customer and it helps to prevent any future confusion or questions that may arise in regards to a return.
How long do Shopify refunds take?
A refund takes up to 10 business days to be credited back to your customer. If a negative balance payout fails, then the payout is tried again in 3 business days. For more information about issuing refunds with Shopify Payments, refer to the Shopify Payments FAQ.
How do returns work on dropshipping?
Most dropshipping suppliers won't cover return postage for defective items. In their view, they didn't manufacture the item so they aren't liable for defects. You, however, should always compensate your customers for return shipping fees on defective items if you're interested in building a reputable business.
How do I exchange an order on Shopify?
NoteFrom the Shopify POS app, tap the ≡ button and then tap Orders.Tap the order for which you want to create an exchange or return.Tap Exchange, select the item that's being exchanged, and tap Next. ... From the products list available, select an item to exchange your return with.More items...
Why do we need a return and exchange policy?
Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the fulfillment and operations side.
How to minimize losses while still offering returns and exchanges to customers?
However, there are a few ways to minimize your losses while still offering returns and exchanges to customers. 1. Turn returns into exchanges. The difference between returns and exchanges is most prominent when looking at profitability.
Why are customers unsatisfied with their orders?
Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. So they ask for a replacement or their money back.
What is return policy?
A return policy that benefits the customer is often the differentiator between businesses with a strong repeat purchase rate and those that rely on one-time purchases only. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value.
What happens if you refund a customer's order?
Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell.
How to handle returns and exchanges?
The first step to setting up a system to handle returns and exchanges is formalizing your policy so you can communicate it clearly to your customers. A written return policy allows you to treat all requests the same, and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive.
Why is it important to write a return policy?
Writing a clear return policy that feeds into a well-thought-out return and exchange system—and regularly optimizing it to make it more efficient—is a powerful way to cut costs and potentially turn a bad customer experience into a net positive outcome for your business.
What is a return policy and why do you need one?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, and the timeframe over which returns are accepted.
Setting up an RMA system for returns and exchanges
If you’re running an ecommerce business, you’ll want to put a return merchandise authorization system (RMA) in place to manage returns in your store. Having an easy returns process can take the pain out of returns and exchanges for both the business and its customers.
Where to put a standard return policy
It’s not enough to have a well-written return and exchange policy—you must also make sure customers see it before they buy. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue.
Tools to power your returns and refund policy
Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the shipping and fulfillment and operations sides.
Strategies for more profitable returns and exchanges
An unavoidable consequence of offering returns and exchanges to customers is that it’s not cheap. Although you can cut down on customer service hours with an app, the shipping fees associated with returning a product and restocking it can still threaten your profitability.
Making the most of your return and refund policy
No matter how much effort you put into your product and customer experience as you grow your business, chances are you will still encounter a few unsatisfied customers along the way.
Return policy FAQ
No. A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refund means giving the customer all or some of their money back for an unwanted item.
What includes in a Shopify return policy?
Compare to other legal documents such as a disclaimer page and a terms and conditions page , this page is simply straightforward. With the simple policy as defining the terms of refunding requests, any online shoppers will understand them clearly.
What is a return policy?
The outline that online sellers use to inform their customers about the return part and the refunding process is called a returns policy. They can use these policies to let their customers know which they can and cannot return. In addition, they can give reasons for these decisions to their customers.
How long does it take for a product to re-enter stock?
It can sometimes take up to 2 weeks for a product to re-enter stock after a return is initiated, and the time spent in transit and unpacking can often leave it damaged. If the product is expensive, replacing it might not be an affordable option.
How does Chubbies work?
By only making the exchange option more valuable, and not penalizing customers who just want to return, Chubbies creates a positive customer experience for everyone, while encouraging more customers to choose exchanges instead of returns. 2. Sell product warranties.
What is the difference between returns and exchanges?
When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus they need to refund the customer any profit made on the original order.
How to encourage exchanges over returns?
A common way to encourage exchanges over returns is by only offering to cover the cost of return shipping if the customer chooses to exchange the product. When presented with the three options above, the choice to get a store credit or new product may be more appealing to those who have not fully sworn off your brand.
What is returnly app?
Returnly is one of the larger self-service returns providers for ecommerce stores. The app provides online stores with their own customizable “Returns Center”, which customers can sign into using their order number or email address to access their past purchases and select items they wish to return.
Why is it important to have a system for returns?
Having a system can take the pain out of returns and exchanges for both the business and its customers. Whether you’re receiving your first return request, or are trying to repair a flawed process, creating a system can immediately help cut down the customer service hours spent on returns and exchanges.
What is return policy?
A return policy that benefits the customer is often the differentiator between businesses with a strong repeat purchase rate and those that rely on one-time purchases only. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value.
Why is shipping policy important in eCommerce?
Having a detailed shipping policy that’s easy to understand openly communicates that your eCommerce store is legit, reliable, and transparent – the most basic requirement to establish trust. It helps in creating a mind map for your potential buyers just before they decide to make a purchase. Being transparent about your delivery processes and shipping timelines in your shipping policy can potentially help you convert up to 47% of online customers into repeat buyers.
What is a Shopify policy template?
Adapted from the vibrant Shopify theme, this policy template contains quick shipping and returns policy highlights. It’s heavily summarized but detailed enough to provide customers with relevant information about shipping restrictions, estimated delivery times, shipping costs, and return instructions.
What is a shopping policy on Shopify?
By shopping policy, I’m referring to the shipping details available to potential customers either in the form of a downloadable document or as a web page, as they scour through your Shopify store. It’s usually very detailed with everything your prospects need to know regarding the shipping process.
How to log into Shopify store?
Open your Shopify store from any browser of your choice and log in to your online store using your registered email and password.
How to add headings to shipping page?
To add a heading to your shipping page, click on the Add element feature (the first icon on the element catalog), and choose a Heading style of your choice then drag and drop it into the page canvas. Use the same procedure for paragraphs but keep in mind that you’ll need to use the Paragraph element and not the one for headings.
How to create a new page on PageFly?
From your PageFly dashboard, choose the “Regular Pages” tab from the Page selection on the left then click on the “Create a new page” button on the top right. From the drop-down list, you can easily create a brand new page either from PageFly’s beautiful templates or one from your design.
What do online shoppers search for?
Online shoppers usually search for shipping policies whenever they want to know more about your shipping information. From such a document, they can know more about shipping costs, the available shipping options, processing time, payment methods, and delivery timelines before making an order.
What is a well thought out shipping policy?
A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders.
Why is shipping policy important?
A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders.
How to be transparent with customers?
When you’re anticipating shipping delays or a higher volume of orders, one of the most effective ways to be transparent with customers is by communicating this through your website announcement bar. These banners that typically appear at the top of an online store are built into many Shopify themes, but can also be added to your store through one of these Shopify Apps.
What happens if you have a free shipping threshold?
If you have a free shipping threshold, you can communicate in various places as an incentive for customers. Any potential surprise fees should be surfaced too, such as duties and taxes the customer may incur. Local delivery and buy online, pickup in-store.
What is Billy's shipping policy?
Billy! is an apparel and accessories brand that splits its shipping policy across multiple shipping pages. Their main shipping page is designed around the needs of the majority of their customers in a simple two-part FAQ. But this page also links out to supporting pages where customers can get more details about order processing and international shipping.
What is Kigurumi's business?
Timely arrival is paramount to customer satisfaction. Kigurumi, a company that sells animal onesies, is one such business, and they break down their delivery timelines by states for both their standard and priority shipping options. Source: Kigurumi.
Why do brick and mortar stores have local delivery?
Due to the pandemic and social distancing safety precautions, many brick-and-mortar stores have embraced local shopping through local delivery and buy online, pickup in-store shipping options.
How Returns and Exchanges Impact Your Business
Setting Up A System For Returns and Exchanges
- Having a system can take the pain out of returns and exchanges for both the business and its customers. Whether you’re receiving your first return request, or are trying to repair a flawed process, creating a system can immediately help cut down the customer service hours spent on returns and exchanges.
How to Write A Return Policy
- The first step to setting up a system to handle returns and exchanges is formalizing your policy so you can communicate it clearly to your customers. A written return policy allows you to treat all requests the same, and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive. Policies will var...
Where to Surface Your Return Policy
- It is not enough to have a well-written return and exchange policy—you must also make sure that customers see it before they buy. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue. Include links to your policy in several hard-to-miss places throughout your web…
Choosing A Service to Power Your Process
- Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the fulfillment and operations side.
Strategies For More Profitable Returns and Exchanges
- An unavoidable consequence of offering returns and exchanges to customers is that it isn’t cheap. Although you can cut down on customer service hours with an app, the shipping fees associated with returning a product and restocking it can still threaten your profitability. However, there are a few ways to minimize your losses while still offering returns and exchanges to custo…
Making The Most of Returns and Exchanges
- No matter how much effort you put into your product and customer experience as you grow your business, chances are you will still encounter a few unsatisfied customers along the way. How you decide to deal with these unsatisfied customers is an important factor in the staying power of your brand. A company that figures out a relatively painless way to handle return and exchange r…