Return in person (US only): Returns can be dropped off at our stores in Seattle, Portland, and Denver or our warehouse in Sumner, WA, during normal business hours. We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements.
Full Answer
What is Sun&Ski’s return policy?
You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part. In addition to being able to return an item via FedEx/MAIL, we are happy to accept returns or exchanges at any Sun & Ski retail location.
What is the return policy for your products?
* All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging.
How long do I have to return or exchange an item?
If your new, unused* item doesn’t work out, you have 366 days to return or exchange it. Simple. * All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging.
What is the return policy for peak perks items?
30 to 60 days (60 to 90 days for Peak Perks members): Store credit will be issued. No exchanges after 90 days. For your protection ,no returns will be accepted on skateboards/longboards, climbing equipment, or used merchandise. Swimwear, underwear, and base layer may be returned if unworn, unwashed, and unused with all tags still on the garment.
How to find your BSL on ski boots?
How to know what size ski pole to use?
What does it mean to be heavier on a ski scale?
What is an advanced skier?
What happens if you don't pay customs fees?
Do we accept returns on used skis?
Do skis need to be drilled to fit a binding?
See more
How to find your BSL on ski boots?
Finding your Boot Sole Length (BSL) is easy. On your ski boot, there will be a 3 digit number on the outside or inside heel of one or both of your boots. Keep in mind that there shouldn't be a decimal (ex. 28.5). If the number you see has a decimal, then you’re probably looking at your Mondo Point size which isn’t accurate enough to use when mounting bindings. Other hints that you're looking at the Mondo Point and not the BSL would be if it looks something like "270/275" or if the number is found on the bottom of the boot. If you’ve looked all over and still can’t find your BSL, it’s also acceptable to measure along the bottom of the boot from the very tip of the toe, to back of the heel- just make sure you measure in Millimeters!
How to know what size ski pole to use?
To determine your size, simply flip a ski pole over, grab it under the basket, and place the handle on the ground. If you're holding the right size pole, you'll notice that your elbow forms a perfect 90 degree angle between your bicep and forearm. If the pole is too long, then your forearm will be angled slightly up. Too short, and you'll find your forearm angled downward. Of course if you don't have ski poles to try this out on, you can always use the chart below. Finding the proper length ski pole is important as ski poles too long will actually shift your center of balance to behind you, and a pole that's too short will put it in front of you.
What does it mean to be heavier on a ski scale?
Weight: There’s no easy way to say it, but skiers who are carrying around a bit of extra weight should consider staying to the higher side of the scale. More weight means the skis will feel softer, and shorter. With a bit of extra length, the skis will have a more accurate flex and better weight distribution. Conversely, skiers who are exceptionally light should stick towards to smaller side of the scale, for similar reasons.
What is an advanced skier?
Ski lengths on our chart above will fall somewhere between your nose and eyebrows. This is what used to be referred to as “Expert” until rocker skis came along and let experts go back to over head ski lengths. Characteristics of an advanced skier would be: the ability to ski most, if not all trails, an ability to ski fast, regular ability to ski off trail, and more traditionally, the ability to link full carving turns at full speed.
What happens if you don't pay customs fees?
If you choose not to pay the customs fees at the time of delivery the package will be considered abandoned and you will not receive a refund on your order.
Do we accept returns on used skis?
We do not accept returns of used skis or other used products.
Do skis need to be drilled to fit a binding?
Please note that ALL SKIS with a non-integrated binding system (when the ski does not have a mounting track and needs to be drilled to accommodate a binding) will be charged a 25% restocking fee if returned only if the skis are drilled or mounted.
What happens if you get removed from a package?
If you are removed from any Package for any reason, a partial or full refund may be requested but is not guaranteed in accordance with and otherwise subject to this Agreement.
How many days before departure is a package due?
The balance of the cost for the Package is generally due no later than thirty (30) to sixty (60) calendar days prior to departure. Final due dates vary depending upon specific elements of Packages and the time of travel. All prices and services specified herein are subject to change without advance notice.
What are the supplier rules?
SUPPLIER RULES: Suppliers have their own terms and conditions that will also apply to you and are incorporated herein by this reference. The passenger contract used by any Supplier shall be binding upon you. The contract may include, but is not limited to, COVID-related requirements including advance testing, payment due dates , cancellation penalties and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver, provide private tracking information, and more prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation (s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation (s), and/or in our debiting your account for any costs we incur as a result.
What are cancellation fees?
CANCELLATION FEES: Cancellations prior to travel are assessed those fees or penalties that third-party vendors, including Lodging, airline, and/or other vendors, charge. Your confirmation documentation will outline third-party charges for cancellations or sometimes those will be provided directly by the vendor. Airfare cancellation fees are governed by the rules applicable to the fare basis booked and many fares are nonrefundable. Generally, Lodging providers do not provide refunds for late arrivals or early departures. Consult us for specific details regarding cancellation fees procedures at time of booking.
Why do you need travel insurance?
TRAVEL INSURANCE: We strongly recommend, and it is our experience that travel insurance be purchased to cover potential risks that may impede the customer’s ability to travel. Read the policy carefully to insure that it covers the potential risks that may be encountered including risks that seem remote or unlikely.
Does Ski.com have special accommodations?
Lodgings and other products and services described herein and made available through Ski.com do not necessarily have the appropriate special services or equipment to accommodate persons with disabilities. Ski.com must be informed of any special requirements, in advance, at the time of initial booking and will use best efforts to accommodate. Any special service and/or equipment fees are the responsibility of the customer.
Can you substitute lodging on Ski.com?
Ski.com reserves the right, at any time, to substitute comparable, alternative Lodging, to reasonably alter or substitute scheduled itineraries (including but not limited to air, ground transfers, and other tour elements), or to do both.
What is the return authorization number for a bike?
Call us at 866-786-3869 to receive a return authorization number. Read more about returning Bikes, Frames and Bike Parts. .
How long does it take to get a refund from a credit card?
First 30 day: Credit card purchases will receive a refund back to the original card. Cash purchases over $350 and all check purchases will receive a refund by check after 10 business days.
Can you return skateboards?
For your protection, no returns will be accepted on skateboards/longboards, climbing equipment, or used merchandise. Swimwear, underwear, and baselayer may be returned if unworn, unwashed, and unused with all tags still on the garment.
How long do you have to return an item?
If your new, unused* item doesn’t work out, you have 366 days to return or exchange it. Simple. * All items must be returned in the condition in which they were recieved, including manufacturer packaging, tags, documentation and any accessories.
Who is responsible for shipping back to the US?
Buyers are responsible for all return shipping costs associated with sending items back to the US
How to find your BSL on ski boots?
Finding your Boot Sole Length (BSL) is easy. On your ski boot, there will be a 3 digit number on the outside or inside heel of one or both of your boots. Keep in mind that there shouldn't be a decimal (ex. 28.5). If the number you see has a decimal, then you’re probably looking at your Mondo Point size which isn’t accurate enough to use when mounting bindings. Other hints that you're looking at the Mondo Point and not the BSL would be if it looks something like "270/275" or if the number is found on the bottom of the boot. If you’ve looked all over and still can’t find your BSL, it’s also acceptable to measure along the bottom of the boot from the very tip of the toe, to back of the heel- just make sure you measure in Millimeters!
How to know what size ski pole to use?
To determine your size, simply flip a ski pole over, grab it under the basket, and place the handle on the ground. If you're holding the right size pole, you'll notice that your elbow forms a perfect 90 degree angle between your bicep and forearm. If the pole is too long, then your forearm will be angled slightly up. Too short, and you'll find your forearm angled downward. Of course if you don't have ski poles to try this out on, you can always use the chart below. Finding the proper length ski pole is important as ski poles too long will actually shift your center of balance to behind you, and a pole that's too short will put it in front of you.
What does it mean to be heavier on a ski scale?
Weight: There’s no easy way to say it, but skiers who are carrying around a bit of extra weight should consider staying to the higher side of the scale. More weight means the skis will feel softer, and shorter. With a bit of extra length, the skis will have a more accurate flex and better weight distribution. Conversely, skiers who are exceptionally light should stick towards to smaller side of the scale, for similar reasons.
What is an advanced skier?
Ski lengths on our chart above will fall somewhere between your nose and eyebrows. This is what used to be referred to as “Expert” until rocker skis came along and let experts go back to over head ski lengths. Characteristics of an advanced skier would be: the ability to ski most, if not all trails, an ability to ski fast, regular ability to ski off trail, and more traditionally, the ability to link full carving turns at full speed.
What happens if you don't pay customs fees?
If you choose not to pay the customs fees at the time of delivery the package will be considered abandoned and you will not receive a refund on your order.
Do we accept returns on used skis?
We do not accept returns of used skis or other used products.
Do skis need to be drilled to fit a binding?
Please note that ALL SKIS with a non-integrated binding system (when the ski does not have a mounting track and needs to be drilled to accommodate a binding) will be charged a 25% restocking fee if returned only if the skis are drilled or mounted.
