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What is Crocs' return policy for damaged items?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
How do I get a replacement for my Crocs?
The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund:
Can I exchange an item in my Crocs order?
Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. If for any reason you are not satisfied with your purchase you can always return unused/unworn items within 90 days.
How do I cancel my Crocs order?
Contact Customer Service at 1-866-306-3179 or by email . Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled .
Can I return my Crocs after wearing them?
RETURN POLICY Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
How long does a croc refund take?
Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.
What do you do if your Crocs are too big?
0:523:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.
Where do I send my return to Crocs?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
Do Crocs run big or small?
After trying nine different types of Crocs my conclusion about Crocs sizing is this: Although Crocs have a wide, roomy fit, I found the overall length of Crocs to fit true to size in most all cases. I did, however, find a few exceptions that fit a bit bigger than expected.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
Why are my Crocs so big?
0:222:07Do CROCS Run BIG? How Crocs Should Fit - REVIEW & Size GuideYouTubeStart of suggested clipEnd of suggested clipRoom crocs themselves have also stated that their shoes are expected to run true to size in theirMoreRoom crocs themselves have also stated that their shoes are expected to run true to size in their official crocs size guy. As you can see here the toe box isn't too tight.
Can Crocs shoes shrink?
Do Crocs shrink? YES! Owners of Crocs shoes become quite frustrated when they learn (usually after the fact) that Crocs shrink when exposed to high heat. It's true.
Do Crocs mold to your feet?
There aren't many who'll fight back on how comfortable Crocs are. The EVA material isn't just lightweight, but it also moulds to your feet.
Can I return Crocs to different size?
Items must be in a resalable condition, unworn and with tags still attached. Exchange within 45 days from purchase date. You must show order confirmation email to Crocs staff at the time of exchange. Clearance and online exclusive items cannot be exchanged.
Do Crocs stretch out?
If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small. But the good news is that you can stretch them out to fit you perfectly!
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
How do you get Crocs in 2k22?
Players who want to unlock Crocs for their character will need 15,000 Virtual Currency (VC) to cover the costs. If your wallet is ready, make your way to Swag's Main Street Clothing, and interact with one of the NPCs inside.
How long does it take for free Crocs to ship?
Orders ship within 1-3 days of order date. Transit time estimated to be 3-6 business days from receipt of your shipping confirmation email.
How can you tell fake Crocs?
You can spot fake Crocs if they are missing any of authentic Crocs' distinctive features, such as a tag with a barcode unique to the shoe model, genuine logos in specific places on the shoes, particular information on the outsoles, and the characteristic light, flexible, foam-like material.
How do I cancel Crocs return?
Registered Users: login to view you order receipt. Click the "cancel this order" link in the yellow box in the right column. If you do not see the cancel button your cancel window has expired. Please wait to receive your package and then follow the return instructions.
How long does it take to get a return from Greenion?
If return request is approved, all returns must be mailed in within 7 business days. All sales are final and no refunds or exchanges will be accepted for promotional items, and non-warranty items (such as, but not limited to, Accessories, Brushes and Combs, and Greenion Hair Care).
How long is the warranty on electric gifts?
Electric items given as a promotional gift may be accompanied by a limited manufacturer’s warranty for one year from the date of the order. All warranty guidelines and processes would apply to these items. Promotional gifts and items which are not warranted are given “as is”.
Can you return water damaged items?
Water damaged items are not covered under warranty and cannot be returned or exchanged. CROC/Turbo Ion, Inc. is not responsible for any items that are lost or stolen while in transit. CROC/Turbo Ion, Inc. is also not responsible for items sent to an incorrect address, items not claimed within a timely matter (as deemed by the shipping company) ...
Can you return a sale wide discount?
Items purchased during sale wide discount are not refundable and cannot be returned unless defective. Customs Fees and VAT (Value Added Tax) Customs Fees and VAT (Value Added Tax). If there are customs fees and VAT, they must be paid by you when the package reaches your destination country.
Does CrocUSA charge taxes?
CROCUSA.com is not responsible for any sales taxes, VAT, customs duties or other taxes charged by your customs department. These charges are your responsibility and will vary from country to country. You have 14 days to request a return or exchange (electronics only)
Can you redeem coupons on a site wide sale?
Orders placed during a site-wide or special promotional sale will not be eligible for exchanges, substitutions or refunds. Discounted items may not qualify for special offers such as free shipping or promotional gifts. Coupon codes will not be redeemable on discounted products.
Are All Crocs Products Eligible for a Refund or an Exchange?
According to the Crocs return policy, you can’t return goods that fall into these categories:
How To Return Crocs Products
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
Order Information and Tracking
Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Returns
Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Unable to Locate Shipment
If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.
Gift Exchange
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
Reporting Counterfeit or Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products
How long is CROC warranty?
WE offer 5 year limited warranty (the first year is unlimited).
What happens if you don't complete the warranty card process?
If a warranty card is received without all the information fields completed, your warranty is void. Your warranty protects your CROC product to be free of defects in workmanship and manufactured defects. Proper completion of the warranty card process is mandatory for full warranty benefits.
What to include with a replacement form?
If you are not able to print the Replacement Form, you must include along with your product a letter containing your name, address, phone number, a detailed note to the technicians describing the issue you are having with your product, and (if possible) a copy of your original receipt.
Is Turbo Ion a warranty?
If a product is: (1.) no longer covered under Turbo Ion, Inc.’s one (1) year manufacturer’s warranty or (2.) purchased from an unauthorized vendor and considered void of warranty, the customer shall be responsible for any and all repair/replacement fees.
