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Can I get a refund on SmileDirectClub?
If you decide SmileDirectClub aligners aren't for you within the first 30 days of use, we'll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund. That's our promise to you.
What if you're not happy with smile direct results?
SmileDirectClub has a warranty that says if you're not happy with the results, you can extend your treatment at no cost.
Can you cancel SmileDirectClub?
To cancel your Smile Direct Club membership, return a Smile Kit or cancel an appointment: Call customer service on 0035312844507. Ask to speak with a representative. Provide them with your membership or order details.
How long do I have to return my SmileDirectClub impressions?
30 daysWithin the first 30 days, if you're not happy for any reason, you can return your unused custom-made SmileDirectClub clear aligners, and all payments you've made for your aligners and your impression kit, if applicable, will be refunded.
What's wrong with SmileDirectClub?
Most of the complaints involve customer service issues — such as broken aligners, delivery issues and payment problems — but dozens describe concerns about treatment results: complaints like broken teeth and nerve damage.
Can you sue SmileDirectClub?
However, users of Smile Direct Club aligners have reported that the aligners can crack and damage teeth and cause significant pain. Lawsuits against Smile Direct Club maintain that the product is unsafe, and that the manufacturer fails to supervise its use.
Does SmileDirectClub make your teeth fall out?
Myth: SmileDirectClub damages teeth and causes them to fall out. False. Our aligners will NOT damage healthy teeth. You should always maintain your regular cleanings with your local dentist to keep your teeth healthy and prevent any issues.
How do I return my smile direct impressions?
Pack your unused aligners, in their original bags, and ship them back to SmileDirectClub. Contact our customer care team at 800-848-7566 to initiate the return process. SmileDirectClub needs proof of shipment to honor a refund, so please use a trackable carrier like FedEx or UPS.
Can I return my Invisalign?
Invisalign has a 100% refund policy if you have this problem.
How long do I wear my retainer after SmileDirectClub?
Retainers are custom-made for your new smile and take 2–3 weeks to get to you. Wear your very first retainer set all the time for 2 weeks, just like you would your aligners.
Can I vape with SmileDirectClub?
Still, SmileDirectClub gets this question a lot. And we know it can be difficult to quit smoking. Or you may be using vaping as a way to help you quit. Regardless, it's still not advised to smoke or vape while wearing your aligners.
Do I have to return my impression kit?
However, once you make the impressions, you need to ship them back right away, because your teeth might shift over the time span of a few weeks or months, so we can't make new aligners on 'old' impressions (or they might not fit properly).
How long does it take SmileDirectClub to straighten teeth?
First, SmileDirectClub aligners are a series of doctor-directed, custom-fitting plastic trays that help straighten teeth that need mild to moderate adjustment, for up to 60% less than braces. And our average treatment time is 4-6 months.
What is the impression kit for SmileDirectClub?
Your kit includes 2 sets of trays, putty, and easy-to-follow instructions on how to capture clear impressions that will be used to create your smile plan and clear aligners. The kit also comes with a Smile Stretcher, which will help you take photos of your teeth. Getting started is risk-free.
How to return a unused item?
Either way, please follow these steps when returning your purchase: Pack your unused items in the original packaging (if you have it). Include all original packing materials, manuals and accessories. Give us a call at (800) 957-3409, with your order number, to let us know you would like to return your item.
How long does it take to get a refund from a bank?
You’ll typically see your refund on your credit card statement within 5 to 10 days of processing depending on your financial institution.
Your new smile is supported for life
Our SmileDirectClub Guarantee™ continually protects your smile – from our 30-Day Money-Back Promise to free aligner touch-ups during your treatment and beyond.
Impression kit
At SmileDirectClub, we’re all about making people smile. That’s why we’ll refund the cost of your risk-free impression kit if your dentist determines our aligners aren’t a fit for you. Please reach out to CustomerCare@SmileDirectClub.co.uk if you’d like to pursue a return for an impression kit.
SmileDirectClub aligners
If you decide that our aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). Simply ship your remaining aligners back to SmileDirectClub. This is part of our SmileDirectClub Guarantee™.
SmileDirectClub Guarantee refunds
Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 5 to 10 days of processing, depending on your financial institution.
Your new smile is guaranteed for life
Our Lifetime Smile Guarantee protects your smile for life, complete with a 30-Day Money-Back Promise and free aligner touch-ups during your treatment and beyond.
Impression kit
At SmileDirectClub, we’re all about making people smile. That’s why we’ll refund the cost of your risk-free impression kit if your doctor determines our aligners aren’t a fit for you. Please reach out to CustomerCare@SmileDirectClub.com if you’d like to pursue a return for an impression kit.
SmileDirectClub aligners
If you decide that our aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). Simply ship your remaining aligners back to SmileDirectClub. This is part of our Lifetime Smile Guarantee™.
How to return aligners to SmileDirectClub?
Aligner return process. Please follow these steps when returning your aligners: Pack your unused aligners, in their original bags, and ship them back to SmileDirectClub. Contact our Customer care team at 1800 515 198 to initiate the return process.
How long does it take to get a refund from a bank?
You’ll typically see your refund on your credit card statement within 5 to 10 days of processing, depending on your financial institution. If you signed up for recurring payments, depending on when we receive your return, you may be charged a payment while we process your return.
How long do SmileDirect Club aligners last?
If you decide SmileDirectClub aligners aren’t for you within the first 30 days of use, we’ll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund. That’s our promise to you.
How often do you need to change your SmileDirectClub retainers?
As long as you replace your SmileDirectClub retainers every 6 months and wear them as prescribed, you'll qualify for a free aligner touch-up each year if you ever need one. That's our Lifetime Smile Guarantee™.
How long does it take to return aligners?
Follow these steps to return your aligners: To ensure a full refund, make sure to return your unused aligners, in their original bags, within 30 days of receiving them. Please note, you are responsible for shipping costs.
What is Smile Direct Club?
Smile Direct Club is a teledentistry company that produces custom clear dental aligners, offering consultation with licensed orthodontists and dentists who review patient files before moving forward with treatment plans. They boast affordability, ease of use, and of course, invisibility—all benefits that are not offered by braces.
How long do you wear Smile Direct Club aligners?
Patients wear them 22 hours per day, and each aligner makes slight adjustments to the position of your teeth.
How much does Invisalign cost?
Oh, Invisalign, the most famous alternative to braces! For Smile Direct Club vs Invisalign, who wins out? Invisalign prices vary depending on patient needs, but can range from $3500 to $8000. There are multiple payment plan options, including insurance, monthly payments, or a Health Savings Account.
Where are Smile Direct aligners made?
Smile Direct Club is headquartered in Nashville, Tennessee and their aligners are 3D-printed in Antioch, Tennessee.
Who is the founder of Smile Direct?
Overview of Smile Direct Club. Smile Direct Club was founded in 2014 by Alex Fenkell and Jordan Katzman, childhood friends who thought there had to be a better and more affordable way for people to get straighter, whiter teeth.
Does Smile Direct Club have a star rating?
However, Smile Direct Club does have an A+ on the Better Business Bureau and a 4/5 star rating on the site. Overall, it seems that reviews are pretty mixed, so I recommend doing a lot more research before proceeding with a treatment plan. start your aligner treatment.
Is Smile Direct Club aligner bad for you?
Like with all dental procedures, there’s a risk associated. There are some reports of the Smile Direct Club aligners damaging customer’s teeth; a common complaint is that although their teeth were straightened, their bite was negatively impacted.
Stay Away from Smile Direct Club!!!!!!!!!
I purchased treatment from Smiles Direct Club for aligners to fix a crossbite more than a year ago.
Why I Stopped Using Byte
Here’s my whole story, start to finish, with a lil bit of advice at the end.