Return Process
- Returns will not be accepted without an RA# (return authorization number).
- Email us at smithsofdublin@gmail.com and explain the reason for the return.
- A customer service representative will contact you with a RA#. Please write the RA# on the outside of the box. Packages will not be accepted without the RA#.
Full Answer
What is Smiths’ business returns & warranty policy?
If you are acquiring goods from Smiths for the purposes of resale or for business purposes as defined in the CGA, you agree to “contract out” of the CGA and agree that the consumer guarantees provided for in the CGA will not apply to the goods sold by Smiths. A copy of Smiths business returns & warranty policy can be found here.
How do I return an item to Smyths Toys?
Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. All returns must be accompanied by a valid Smyths Toys receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number.
What is Smyths'returns policy for Christmas?
Please Note: We've extended our returns policy for Christmas. Items purchased from 6th September 2021 can be returned until the 31st of January 2022. The easiest way to return an item or resolve a product issue with a recent order, is to go to your local Smyths Toys store where they will be happy to help you.
Can I return a click&collect order to Smyths?
Excludes Click & Collect orders. Info: Large and bulky items can be returned to any Smyths store. If there a manufacturing fault with your bulky item please contact us. If returning an item by post we recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
What is Smith's return policy?
We want you to be happy with your Smith purchase. We accept product returns for full price online orders within 30 days of the purchase date provided products are unused and in the original packaging.
Do you need a receipt to return at Smiths?
Returns without a receipt: The return slip must be signed by all customers with returns over $10.00. Under $10.00 the customer will receive cash for their returns.
What is the return policy without receipt?
"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."
Does Smith offer free returns?
You are free to choose any courier service through which to ship your return. You can expect a purchase refund, minus the $6 return label fee, to your credit card within three to five business days after we receive your return. Refunds may take up to 30 days to be visible on your credit card statement.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How many times can you return something to Walmart without a receipt 2021?
According to former Walmart store managers and employees, you can only process three no-receipt returns in six months. Don't try to fool the system by going to a different Walmart store—the refund verification systems are interlinked, and you won't be able to process your return.
How do I return Paul Smith?
Drop your order off at your nearest Paul Smith shop along with the completed returns form and we will process a refund or exchange for a product available in store or online.
Can you return Smith sunglasses?
Should you need to return a product, we accept returns for full-price online orders from smithoptics.com within 30 days of the purchase date.
Will Walmart pick up a return?
Walmart's return policy You can return items in-store, for free by mail, or via a scheduled pickup from your home.
Will Walmart pick up a return?
Walmart's return policy You can return items in-store, for free by mail, or via a scheduled pickup from your home.
Can you return gift cards to Smiths?
The card cannot be exchanged for cash, except where required by law. Funds to not expire. No fees. If your card is lost, stolen damaged or destroyed, it will not be replaced and the value remaining lost.
How do you become a member of the Smiths?
Register online at www.smithscommunityrewards.com • Click on the Register box in the upper right corner. Or if you are on the Community Rewards page, click on Create an account box. Sign up for a Smith's Rewards Account by entering your email address, creating a password.
Does Albertsons return?
Albertsons Return Policy Explained The product must be in its original condition. You can return any item, except for the following: Alcoholic beverages.
How long does it take to return a Smyths toy?
Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. All returns must be accompanied by a valid Smyths Toys receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number.
What is acceptable form of redress for any return whether online or in store?
The acceptable forms of redress for any return whether online or in store are a repair, replacement or a refund.
What happens if an item is not deemed faulty?
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
How long does a dispute item stay with us?
In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
Can you return bulky items to Smyths?
Info: Large and bulky items can be returned to any Smyths store. If there a manufacturing fault with your bulky item please contact us.
Can you return a faulty item to us?
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
Can you amend payment details on Smyths Toys?
You can amend payment details on your pre-order in your Smyths Toys Account. If you do not have an account, you can do so on our manage your pre-order page.
RETURNS
Smith’s Surplus and Supply’s primary objective is to ensure our customers happiness. If for any reason you are not happy with your purchase, please contact us via email at info@smithssurplusandsupply.com or call (845) 218-0943. Have your order number ready when you call or include it in the subject line of your email.
SHIPPING CHARGES
Unfortunately, we cannot refund shipping charges on returned orders and we do not cover any shipping charges associated with your return.
RETURN SHIPMENT
In the event your order is returned or refused we will attempt to contact you for an updated shipped address. If we are not able to reship the order it will be processed as a return. A return label fee will be deduced along with the original shipping cost from your refund.
REFUNDS
All refunds will be credited to your original form of payment within 5-10 business days from receiving your returned item (s) at our facility. Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies.
EXCHANGES
If you are not happy with your purchase, we want to make it better. Contact us for a return shipping label and place a new order. We will ship your new order quickly. Once we receive and process your returned item, we will issue your refund if applicable .
LOST OR DAMAGED PACKAGES
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Smith’s Surplus and Supply so that the problem may be addressed within 30 days of the original ship date of the package. Please be aware that claims cannot be opened after 30 days.
Return Policy
We understand that our customers will occasionally purchase an item that does not fit their needs. We are committed to working with our customers to solve any issues and provide the best possible service. If you are not 100% satisfied, you may return your order to us within 30 calendar days of receiving your item.
Refund Policy
If you are not fully satisfied with your purchase, you may return it to us within 30 calendar days of receiving your item for a full refund. All returns must be shipped back to us in its original packaging and condition with all included accessories and materials.
Returns - Consumers
Incorrectly ordered or non-faulty products must be returned to Smiths within 30 days in unused, resalable condition. Shipping costs are non-refundable and the cost of returning a non-faulty product is the customers responsibility.
Restocking Fee
If your item is faulty please refer to the warranty return policy below.
Warranty
Our products come with a minimum 12 months warranty; some items have a 2-year warranty. Products with 2-year warranties are noted in the product description.
Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Smiths, its warranties, and its terms of sale will comply with all requirements of the Consumer Guarantees Act.
Returns & Warranty - Businesses
If you are acquiring goods from Smiths for the purposes of resale or for business purposes as defined in the CGA, you agree to “contract out” of the CGA and agree that the consumer guarantees provided for in the CGA will not apply to the goods sold by Smiths.
