If within 30 days of receipt of your SNOO, you are dissatisfied with your purchase, you may return it for a full refund of the merchandise value and tax! All returns must be received within 10 days of requesting a Return Merchandise Authorization (RMA). If the return is not postmarked within 10 days of the RMA request, the refund will be canceled.
Full Answer
How should I package Snoo when I return it?
Save the SNOO original box + inserts to use when you return the bed. Use of packaging not approved by Happiest Baby—or improper use of packaging provided by Happiest Baby—may result in severe damage to the product during shipping. We strongly recommend you review this video to learn the recommended way to package SNOO for safer shipment.
How do I cancel my Snoo rental?
To cancel your rental, simply (1) login to your account and notify Happiest Baby and (2) have your SNOO placed with Happiest Baby’s specified carrier. When returning SNOO, customers in the 48 contiguous United States will be charged $59.50 for shipping. (Added charges apply for shipping to and from Alaska and Hawaii.)
What happens if my Snoo has not shipped?
If your SNOO has not shipped… You may cancel your order up to 1 business day before your chosen ship date for SNOO. Your card will be refunded the amount charged. If you placed your order on or after October 2, 2019 – please login to your account to make the cancellation request.
What payment methods do you accept for Snoo?
For SNOO rentals: We accept credit cards, debit cards and Happiest Baby gift cards. For purchase of all other products: We accept credit cards, debit cards, Happiest Baby gift cards, PayPal, Amazon Pay and Google Pay. When purchasing or renting SNOO, you can choose your ship date.
Can I return my SNOO?
Return ground shipping is FREE for SNOO purchases when it is sent back within the 30-day trial period. For returns on other products, your card will be charged a $7.50 return shipping fee for each package.
Can you return SNOO bassinet?
If within 30 days of receipt of your SNOO, you are dissatisfied with your purchase, you may return it for a full refund of the merchandise value and tax! All returns must be received within 10 days of requesting a Return Merchandise Authorization (RMA).
How do I pack my SNOO for return?
Order a new one here.Step 1: Reassemble Outer Box. ... Step 2: Unplug SNOO. ... Step 3: Place Dust Bag on Floor. ... Step 4: Remove SNOO Mattress. ... Step 5: Gently Flip SNOO onto Bag.Step 6: Remove SNOO Legs from SNOO. ... Step 7: Flip SNOO Back Over.Step 8: Place SNOO into Dust Bag.More items...
Do you return Swaddles with SNOO rental?
No, you do NOT return swaddles that you got with your SNOO rental. Happiest Baby ensures that every person renting a SNOO smart sleeper gets their own swaddle for safety and cleanliness. When you prepare your SNOO rental return, make sure to keep your swaddles.
Does SNOO have a warranty?
Happiest Customer Care Team If for some reason SNOO shows a defect in materials or workmanship during the warranty period of 1 year from the date of receipt of the product, please contact our Customer Care team and have your sales receipt, proof of purchase, and serial number on hand.
Can I buy my rented SNOO?
My baby just naturally learned how to sleep 12 hours/night by 4.5 months. If you're not sure if the SNOO is the right choice for you, just rent it for a month! It's only $139 and it's jus ta one-month commitment. And if you're fully ready to commit now, you can buy it and have it reserved to ship at your due date.
Is SNOO Level 4 safe for newborns?
Yes, SNOO is safe for newborns because the swaddle and the sleepsack keep them on their back, and the swaying motion is not aggressive enough to pose any risk.
Does SNOO cause flat head?
Reason 2: The Snoo may increase the risk for head shape issues. In our clinical experience, those infants prone to having head shape issues will often have them exacerbated by being in the Snoo.
Is SNOO worth the money?
The Verdict The Snoo is totally worth it if your baby has any issues sleeping, but it's probably best to rent and make sure it helps. You will only use the Snoo for 4-6 months anyways, so renting for the entire time is probably the way to go no matter what – unless of course you're planning on a house full of children!
Can you use SNOO with arms out?
More Newborn Swaddling Tips At 4 to 5 months, parents can try letting an arm or two out of the large SNOO Sack through the arm hole. If the baby starts waking more (hits herself in the face with her newly freed arm), you'll want to put her arms back in the SNOO Sack for another 1 to 2 weeks and try again.
Can you use the SNOO without the swaddle?
Luckily, we have some tricks you can try! Step 1: Lay a folded thin blanket or cloth diaper on the open SNOO Sack - across the area where the baby's upper back will rest - then lay your baby on top of the cloth, Velcro armband, & swaddle.
Do I need extra SNOO sacks?
Besides the bassinet, each SNOO rental comes with two brand new SNOO sacks for you to keep, organic cotton fitted sheet and a mattress for you to keep. We, however, suggest purchasing an additional fitted sheet and one additional SNOO sack for each size.
Can you use SNOO as a regular bassinet?
When this mode is “on” the SNOO won't provide any motion when the baby cries, but will still maintain its white noise feature. After using the weaning feature for a week or so, we began using the SNOO as a normal bassinet (which included no movement or swaddle), but still created a familiar bed for her.
How heavy is the SNOO?
Fully assembled, the Snoo weighs about 40 pounds and measures 30 inches (length), 20 inches (width), and 32 inches (height). You can buy leg extenders ($20) to raise one side of the bassinet, which can help with babies who might spit up more frequently. Within about 10 minutes, it was fully set up and connected.
How do you sleep train with SNOO?
If you're using SNOO, when your little one wakes later in the night, SNOO will provide the same rocking and shushing. If that's all your little one needs, they'll promptly drift back to sleep. But if your baby is hungry, uncomfortable, or just wants YOU, they won't settle. Then it's your turn to meet your bub's needs.
How much is the return shipping fee for SNOO?
For returns on other products, your card will be charged a $7.50 return shipping fee for each package. All sales are final on buy-one-get-X-free promotions.
How to cancel a SNOO rental?
To cancel your rental, simply (1) login to your account and notify Happiest Baby and (2) have your SNOO placed with Happiest Baby’s specified carrier. When returning SNOO, customers in the 48 contiguous United States will be charged $59.50 for shipping. (Added charges apply for shipping to and from Alaska and Hawaii.)
How long does it take to get a refund from Happiest Baby?
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) and you are not satisfied any reason, you may return it to us in within 30 days of delivery and receive a full refund.
Can you use a SNOO box when returning a bed?
Save the SNOO original box + inserts to use when you return the bed. Use of packaging not approved by Happiest Baby—or improper use of packaging provided by Happiest Baby—may result in severe damage to the product during shipping.
Do you have to pay with a debit card for Snoo?
For SNOO rentals: We accept credit cards, debit cards and Happiest Baby gift cards.
Can you ship SNOO to APO?
Unfortunately, due to the size of SNOO, we are not able to ship to APO/FPO addresses.
Do you have to pack a snoo in the box?
When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport. We strongly recommend you review this video to learn the recommended way to package SNOO for safer shipment.
Success! transition to crib: our sleep journey
We are night four of our 4.5 month old sleeping great in her crib. I have been a long time reader of both snoo and sleep train reddit but have not yet posted, with that said I always found it helpful to look at other people's successes in order to hel our LO. Below is the breakdown of snoo sleep and then now to crib.
Snoo worth it at 2 months?
Edit: thank you everyone for your helpful input! We went ahead and rented one and it should be here next week. Wish us luck! If you have any other helpful hints, please let me know!
Baby spit up and choking
We used the Snoo for the second time last night and we are not thrilled with it. Please talk us off the ledge because we are thinking of returning it. Our baby, 4 weeks old (but he was born 6 weeks early), spits up like many babies do and when he is NOT strapped down in the Snoo, he can easily turn to the side to do it.
Twins having great sleep through the night with Snoo
This is the boy's logs from his first night and last night. He typically does a minimum of 6 hours and maximum of 8 hours. His sister sleeps 9 to 10 hours, even 11 sometimes 🤯
