Full Answer
How do I contact soclean customer care?
Our Customer Care team can help you out! Call us Monday-Friday: 8:30am - 9:00pm ET, Saturday: 9:00am - 1:00pm ET at 866.501.3705. You can also send an email to info@soclean.com. 1. What is the SoClean? The SoClean 2 is the fast, easy way to clean your sleep equipment.
How do I use the soclean 2?
The SoClean 2 is easy to use. Once you make the one-time connection to your equipment, all you need to do is place your sleep equipment into the SoClean 2 Chamber, close the Lid and let the SoClean 2 do the rest. *Prior to first using your SoClean 2, we recommended using the pre-wash to clean your equipment of any facial oils or organic materials.
Where can I find more information about soclean Easy Pay?
More information about SoClean Easy Pay can be found here. If you have questions about either, you can contact customer care at 866-501-3705. 11. What's the difference between the SoClean 2 and the SoClean 1? The SoClean 2 is an updated version of the original SoClean machine.
How long does the soclean need to run?
How long does the SoClean need to run? The SoClean 2 runs a 7-minute cycle plus a 2 hour rest period. This ensures proper maintenance of the equipment and the rest period allows the Activated Oxygen (ozone) to convert back into regular oxygen. 7.
Can I return my SoClean?
If you are not completely satisfied with your purchase, you must contact SoClean Inc. at (866) 501-3705 (Monday-Friday, 8:30 am – 5 pm EST) to obtain a return authorization (RMA) number within 30 days of the purchase date.
Is there a problem with the SoClean machine?
Patients have reported to the FDA that the ozone from such “cleaning devices” has caused cough, breathing difficulty, nasal irritation, headaches, asthma attacks, and other breathing complaints. Ozone gas (used in SoClean and other devices) does kill bacteria.
Is there a recall on the SoClean?
The use of an ozone cleaner such as the SoClean can make this worse. While the number of people actually experiencing problems has been quite small, there is enough concern to trigger this recall. Respironics is recalling all their PAP machines manufactured before April 2021.
Does ResMed recommend SoClean?
As of February 1, 2020, ResMed has indicated that ozone damage will void the CPAP manufacturer's warranty. Therefore, they recommend that SoClean not be used with ResMed CPAP machines.
Is there a class action lawsuit against SoClean?
SoClean Class Action Lawsuit Claims CPAP Cleaning Machines Not Safe For Human Use. A class action lawsuit filed earlier this week claims that SoClean CPAP cleaning machines are not safe, since they emit high levels of ozone gas that should not be used around by humans or animals.
Is SoClean 2 worth the money?
SoClean 2 Cleaner Reviews Many SoClean users admitted they weren't in the habit of cleaning their machines as much as they should, and the SoClean was “worth the money” and is now helping them be compliant with daily cleanings.
Is SoClean 2 Go discontinued?
SoClean 2 Go Travel CPAP/BiPAP Cleaner - DISCONTINUED.
How do I get rid of the ozone smell in my CPAP machine?
Use your CPAP sanitizer in a well-ventilated room, and consider allowing your CPAP device to run for an hour (with your mask and tubing connected) to remove any lingering smell.
How long does a SoClean machine last?
How long will the SoClean machine last? You do not have to worry about incurring the SoClean cost often. In our estimation, the SoClean device can be functional for over 5 years without giving the user any problems. It would be best to note that the SoClean 2 comes with a 2-year warranty.
Will SoClean void my warranty?
In a letter responding to a customer's request for written guidance, Philips Respironics said using SoClean on its DreamStation will not automatically void the warranty, but the company “reserves the right to void a warranty if it is determined that the use of SoClean caused a defect for which a device otherwise under ...
Does SoClean 2 damage ResMed AirSense 10?
YARMOUTH, Maine - SoClean will cover the cost of repairs for three years “in the unlikely event” that ozone from its product damages ResMed's AirSense 10. SoClean told its partners in a letter that if a patient uses its cleaning device with an AirSense 10 that was purchased on or after Feb.
Can I put my phone in my SoClean?
Question: Q: iPhone cleaning Can I use a SoClean 2 to sanitize my phone? Anything other than the recommendations in that link are likely to damage the phone. The one exception is you can use a UV sterilizer, but NOT for a phone with an OLED display (the XS series).
What does yellow light mean on SoClean?
YELLOW when the SoClean is in its 2-hour disinfecting cycle. GREEN when disinfecting has been successfully completed. The lighted display will turn off once the lid is lifted.
How long do SoClean machines last?
How long will the SoClean machine last? We warranty the SoClean for two years. However, in our testing we simulated running the machine for over 5 years and experienced no issues. 7.
How do I know if my SoClean is working?
7:219:13Video User Manual for the SoClean 2 CPAP Cleaner & Sanitizer - YouTubeYouTubeStart of suggested clipEnd of suggested clipRed means the soclean is operating yellow means the cycle is in it's 2 hour waiting. Period greenMoreRed means the soclean is operating yellow means the cycle is in it's 2 hour waiting. Period green means that all sanitizing is complete and your mask can be removed.
How do you reset a SoClean filter?
7. After replacing my Cartridge Filter and Check Valve - How do I reset my SoClean? You can reset the display screen by holding down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset.