Orders and Returns
- Check your Sonos order status. Use our order tracking tool to view the status of your order. ...
- Return your Sonos product. You can return a Sonos product using our self-service Product Returns page. ...
- The Sonos Warranty. All newly purchased Sonos products come with a limited time warranty. ...
Full Answer
What is Sonos return policy?
We are confident that you will love your new Sonos product. However, if you are unsatisfied for any reason, simply let us know within 45 days. We will refund the full purchase price.
How do I exchange my Sonos?
You can return a Sonos product using our self-service Product Returns page. In order to be eligible for a return, your Sonos product must be covered by our return policy. Open the Product Returns page. Choose Get a label in the New Product Return section.
How long is Sonos guarantee?
And because we are so impressed with the build quality of all Sonos products, we now offer an automatic 6-year warranty on all Sonos products at no extra cost. If your product becomes faulty in the first 6 years from purchase, we will repair or replace your unit with a brand new item.
Can I return Sonos to Costco?
With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.
Can I trade in Sonos at Best Buy?
Great question and thanks for being a Sonos owner! Simply take your Connect into your local Best Buy store, head to the Customer Service counter, and they will process the trade in to give you your 30% off one Sonos item coupon.
How do I get 30% off Sonos?
The Sonos Upgrade Program makes it easy for you to expand your system and enjoy an even better listening experience with savings of up to 30% on a new speaker, soundbar, component, or set.
Does Sonos have lifetime warranty?
Hi, Sonos players come with a one year warranty when purchased through an authorized retailer. If you need a hand it's easiest to give us a call on our support line to identify if there's a hardware issue and find out all the options available for replacement.
Does Sonos warranty?
All newly purchased Sonos products come with a limited time warranty. The length and coverage of the warranty is dependent upon where you live. See the Sonos Terms of Sale for more information. Contact Sonos Support if you have questions about the warranty or if you're experiencing any issues with your Sonos products.
Can my Sonos speaker be repaired?
Sonos are no longer a young start up, that has not had time to think about repair. Sonos, like all electronic products, occasionally one goes wrong. Your products are expensive to buy, and you could set up a repair workshop and repair them (or even contract it out).
Can I return an item to Costco after 2 years?
Costco is known for having a very generous return policy. Members can return almost any product at any time if they are not satisfied with it. Some members, however, may see this as an opportunity to return worn or used items several years after buying them.
What items Cannot be returned to Costco?
14 Items You Can't Return to Costco Even with a MembershipTelevisions. If you're in the market for a new television, Costco has you covered. ... Household appliances. ... Drones. ... Computers. ... Cellphones. ... Jewelry. ... Cigarettes and alcohol. ... Tires.More items...•
Why is Costco return policy so good?
Costco always has the customer in mind and wants to guarantee that the customer feels fully satisfied with the product they are purchasing. So besides a few exceptions (no electronics after 90 days, diamonds needing authenticity after 48 hours, or cigarettes and alcohol), Costco's return policy is extremely generous.
How do I contact Sonos customer service?
Sonos Customer Service ContactsSonos Email Support. support@sonos.com.Sonos Live Chat Support. N/A.Sonos Call Center Support. 1-800-680-234.Sonos Knowledge Base. N/A.Sonos Forum. https://en.community.sonos.com/
How do you reset a Sonos speaker?
To factory reset or hard reset your Sonos One, unplug its power cord and press and hold Play/Pause while reconnecting the power. Continue holding Play/Pause until the light flashes orange and white and then turns green. Then, your Sonos is ready for setup.
What company owns Sonos?
In January 2015, Sonos was rebranded by Bruce Mau Design, with a new visual identity and improved logotype that was created over the span of four years, from 2011 to 2014. There have been other brand refreshes, including one in 2019.
Does Sonos price match?
Recently another representative from Sonos chat said they DO NOT price match and whoever said that should not have said it! I'm already over it but just wanted to post in case some of you think ....... This topic has been closed for further comments.
Check your Sonos order status
Use our order tracking tool to view the status of your order. If your order has shipped and you have the tracking number, we recommend visiting the courier’s website for the latest tracking information.
Return your Sonos product
You can return a Sonos product using our self-service Product Returns page. In order to be eligible for a return, your Sonos product must be covered by our return policy.
The Sonos Warranty
All newly purchased Sonos products come with a limited time warranty. The length and coverage of the warranty is dependent upon where you live. See the Sonos Terms of Sale for more information.
Does Sonos offer free shipping?
Yes. As of -, Sonos does offer free shipping policies. View the discussion thread for more details.
Does Sonos offer free returns & exchanges?
Yes. As of April 21, 2021, Sonos does offer free return policies. View the discussion thread for more details.
Does Sonos offer international shipping?
Yes. As of April 21, 2021, Sonos does offer international shipping policies. View the discussion thread for more details.
Does Sonos offer curbside pickup?
No. Based on our last check on April 21, 2021, Sonos was not offering in-store pickup. Check the full discussion for updated information.
