Full Answer
What is specialized’s returns policy?
At Specialized, riders come first. That’s why we guarantee total satisfaction with your purchase from our online store by offering a world-class returns policy. New, unused items purchased from our webstore can be returned at any time for a full refund. Used items must be returned within 30 days of delivery for a store credit. Changed your mind?
What is the return policy for used bikes?
No worries, just return your purchase in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable, for a full refund. Want to make a change after a ride or two? We got you. Used but undamaged equipment, apparel, bikes, or bike frames can be returned within 30 days for store credit.
Who is the saddle product manager at specialized?
We sat down (virtually) with Specialized’s Saddle Product Manager Garrett Getter and Associate Product Manager Emma Boutcher to understand these considerations and the science behind recent saddle developments to send you searching in the right direction. How do you ride?
How do I place an order with Specialized Bicycle Components?
You (“Customer”) may place orders for Products with Specialized Bicycle Components, Inc. (“Specialized,” “we,” “our”) via one of our websites (e.g., www.specialized.com, www.rovalcomponents.com) or, in certain circumstances, over the phone. “Product (s)” collectively means any and all items being sold by Specialized to you in the United States.
How long do you have to return a bike?
How long does it take to return a Specialized bike?
Can you return a Roval wheel?
About this website
What is Specialized return policy?
We got you. Used but undamaged equipment, apparel, bikes, or bike frames can be returned within 30 days for store credit. We cannot accept the return of products that are damaged or have been involved in a crash.
How do I return to Specialized?
To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or ridercare@specialized.com.
Does Specialized have free returns?
Our mission is simple—to be the brand of choice for discerning riders. With that in mind, we offer a free return within 30 days on any new or un-used item. Whether you've changed your mind, or simply ordered the wrong size, just follow our simple returns process below and you can send your parcel back to us for free.
Is Specialized owned by Trek?
Mike Sinyard remained majority owner and CEO of the company. As of 2016, Specialized is one of the biggest bicycle brands operating in the United States, alongside Trek Bicycle Corporation and Giant Bicycles.
How can you tell if Specialized is real?
Counterfeit frames lack a serial number on the bottom of the frame or have a sequence starting with letters, like "GK." Many fake Venge or Tarmac frames have the serial number WSBC604292544K.
How do you get a specialized sponsor?
It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact your local retailer if you are serious about promoting and being an ambassador for the brand.
How do I know what year my Specialized bike is?
If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
Is Specialized Made in China?
With its operations center in California, at its Morgan Hill factory, and distributors all over the world, Specialized manufactures almost all of its production in Taiwan, including road bikes, mountain bikes, etc.
Is Specialized Made in USA?
Specialized Bikes are made in Morgan Hill, California. All the research that goes into making the Specialized bike is done here. They also do the designing, prototyping, and product development in the same headquarters at Morgan Hill.
What country owns Specialized?
USAWho Makes What?NameCountryOwner / shareholdersSpecializedUSAMerida, Mike SinyardMeridaTaiwanTaiwan Stock ExchangeScottSouth KoreaYoungone Corp, Korea Stock Exchange, Beat ZauggLapierreNetherlandsTeslin, KKR56 more rows
How do I know what year my Specialized bike is?
If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
How do you read a Specialized bike serial number?
Specialized serial numbers typically start with the prefix "WSBC," "WUD," "STT," or "STE." If you don't know where the bottom bracket shell of the bike is, simply turn the bike upside-down and the bottom bracket is the part of the frame that the cranks run through.
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To return an eligible item you ordered: Go to Your Orders to display your recent orders. To return a gift, see Return a Gift.; Choose the order and select Return or Replace Items.; Select the item you want to return, and select an option from the Reason for return menu.; Choose how to process your return.
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What is a biothane saddle?
Specialized Saddles Trail fenders have a biothane neck that connects the fender to the stirrup. Biothane is very flexible and requires NO breaking in as well as being extremely durable and very easy to clean. The biothane around the neck of the stirrup allows the foot and leg to move more freely with the horse.
How wide is a saddle fender?
Traditional fenders have a leather neck that is 2.5″ wide. They require breaking in by either long hours in the saddle or through wetting the neck, twisting the leather and allowing to dry. This may require repetition to ensure the fenders stay turned. Once fenders are turned they keep the stirrup in a ready to use position. Traditional fenders have Blevins buckles to adjust stirrup length. Blevins buckles hold the fender tight together and can be difficult to change stirrup length. Shown to the right on the Trailmaster.
Why do riders put flat shims in the front of their saddles?
Riders tend to put flat shims in the front to raise the saddle, but when this is done it lifts the saddle bars off the middle of the horses back causing bridging. Doing this puts most of the weight in the front of the saddle . This causes a pressure concentration because all the weight that should be distributed along the bars of the saddle is now concentrated on the horses shoulders. Some riders with horses that are downhill have also tried using pads that are thicker in the wither area to try to level out a saddle, but again it causes the same problem as putting extra shims in the front. When a horse is down hill the saddle still needs to fit and have an even distribution of weight along the entire bars of the saddle.
Why is the lower rise of a saddle better?
The lower rise makes it easier to post or two point. It has a cut out in the front and when the rider rises to post the front of the seat will not bump the riders crotch. This ensures that over long periods of posting the rider does not get saddle sores. Specialized Saddles Flat Seat. Specialized Saddles Flat Seat Q.
How long is a saddle tree warranty?
Saddle trees have a five year limited warranty. The sole responsibility and obligation of Specialized Saddles is to repair or replace saddle tree at its discretion during limited warranty period. FAQ’s. Q.
How long is a specialized saddle warranty good for?
Specialized Saddles warrants products we manufacture will be free from defects in material and workmanship for a period of 90 days after the invoice date of purchase. The sole responsibility and obligation of Specialized Saddles is to repair or replace at its discretion, product during limited warranty period.
What is a specialized saddle?
A. Specialized Saddles are crafted using the highest quality grade 1 leather from Wickett & Craig Tannery. It is the finest US tanned leather available. The leathers are made following the time honored tradition of natural and eco-friendly veg-tanning. Saddles result in rich patinas that only better with riding and age.
Can you cancel an order without our prior written consent?
Returns. Except as otherwise stated by Specialized in writing, you may not cancel an accepted order without our prior written consent, which we may withhold in our discretion. For more information on returns, please refer to our returns pages linked at the bottom on our websites or to the packaging slip provided with the Product (s).
When does title in a product pass to you?
Title in the Product (s) shall pass to you when the Product (s) are picked up at Specialized’s warehouse by the designated shipping carrier.
Can Specialized cancel an order?
This means Specialized may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell.
Can you be a class representative in a class arbitration?
Neither you nor Specialized may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
Can a claim be arbitrated?
Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Further, it is agreed that the language in these Terms shall be interpreted as to its fair meaning and not strictly for or against any party.
How long do you have to ride a BiSaddle?
Return: We offer a 90 day money back guarantee. We recommend riding your BiSaddle for a minimum of 30 miles before considering returning it. We have had many cyclists who have shared their experience of taking time to make small adjustments until they found ultimate comfort. You can normally get comfortable within 30 miles of riding and adjusting. If after 30 miles you are still not quite as comfortable as you desire please contact us at (435) 673-0777 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style. If after troubleshooting you are still not satisfied, then you can send your BiSaddle back within 90 days of your purchase date for a full refund minus shipping cost. You are required to pay return shipping and the BiSaddle must not be damaged. Damaged saddles will not receive a refund. Please include a copy of the original invoice/packing slip to help expedite the return process . We Do Not offer refunds after 90 days from date of purchase. Please contact us with questions or concerns at sales@bisaddle.com or (435) 673-0777
How to contact Bisaddle for refund?
Please contact us with questions or concerns at sales@bisaddle.com or (435) 673-0777. Refund: If your saddle is returned undamaged and postmarked as shipped to us within 90 days of your purchase date, then we will refund the entire amount of your purchase minus shipping cost.
How long does it take to get comfortable on a BiSaddle?
You can normally get comfortable within 30 miles of riding and adjusting. If after 30 miles you are still not quite as comfortable as you desire please contact us at (435) 673-0777 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style.
Where to find order number on BiSaddle?
Your order number can be found in your original confirmation email or on your packing slip under "Customer PO". You must also enter the same email you used when purchasing your BiSaddle.
Does BiSaddle come with a warranty?
Warranty: Your BiSaddle comes with a 1 year warranty on the surface padding and a lifetime warranty on the base frame against manufacturer defects and only applies to the original owner. The warranty does not cover wear and tear.
How can you find the right saddle for you?
Saddles need to be the correct width and shape to provide support to the appropriate areas so that relief can be given elsewhere for comfort.
What is Mimic technology?
Soft tissue health is incredibly important in saddle design and the fact that women vary a lot more than men do makes finding a comfortable and supportive saddle tricky.
Why do saddles have a wide channel?
But having a saddle with a wide channel allows you to sit as far forward and still have really good bone support.”. Sitting in the saddle you’re not glued to an exact position. Finding yourself sitting far forward on the saddle could be a positional issue or down to having the wrong saddle, Garrett says.
What tool does Specialized use to determine saddle width?
That said, Specialized has a pressure mapping tool that its design team uses to develop the saddles and it can also be used in-store to determine which type and width of saddle is best for you.
What does sitting on a saddle do?
This can be beneficial for relieving pressure in soft tissue areas. “Sitting on the surface of the saddle you create pressure with the weight of your body. If you’re putting so much pressure through soft tissue, you’re making it go anaerobic—this means you are going really hard without any oxygen.
Why is it important to iterate?
Iterating allows the team to test out theories, put these test saddles on riders bikes, receive feedback, and then keep on iterating.
Why do riders tease themselves forward?
If the handlebars are too far away, rider s also may just tease themselves forward to take some of the tension off an extended reach. “But it could be that the saddle is too wide and the rider wants to sit further forward so that they don’t feel too much support—you can have too much support for sure.”.
How long do you have to return a bike?
If you purchased a bike online through our Pick Up In-Store or Home Delivery Program, you have 30 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact the retailer that built or delivered your bike. The retailer will then work with us on the return or exchange. In all events, the bike needs to be in new/unused condition and must include all components and accessories that came with the bike.
How long does it take to return a Specialized bike?
This means Specialized-branded equipment purchased in our webstore can be returned for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding the initial shipping and handling charges. Note: Clearance items are not eligible for returns. To initiate a return or check on the status of a return, go to our online Returns Portal.
Can you return a Roval wheel?
If you purchased Roval-branded wheels and components from the Roval online webstore, please return it via rovalcomponents.com.
