Is SSENSE strict on returns?
Alternatively, you can contact our Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Can you return things on sale at SSENSE?
Please note: Final Sale items are not eligible for return. Footwear: when trying on footwear for the first time, we ask that clean socks be worn.
Is SSENSE com authentic?
Product Authenticity To guarantee authenticity, the SSENSE inventory is directly supplied by the brands and designers in its collection. For added assurance, every order that SSENSE ships undergoes a thorough quality check.
Where does SSENSE ship from?
MontrealSince SSENSE is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders. We ship to over 40 countries with duties and taxes included.
Where is SSENSE based?
MontrealSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.
Who is the owner of SSENSE?
Rami AtallahBiography. Rami Atallah is co-founder and chief executive of Montreal-based fashion platform Ssense. The e-tailer has a global presence, on track to to hit 1 billion Canadian dollars (about $800 million) in sales in 2020. Most recently it opened a flagship in Montreal.
Why are things cheaper on SSENSE?
Why Is SSENSE So Cheap? We did a little digging and found out the reason SSENSE can offer products at such deep discounts is because they're an online marketplace that buys from boutiques and brands across the internet.
Does SSENSE have a store?
Online luxury retailer Ssense has built a new brick-and-mortar store around appointments, not inventory.
How long does SSENSE take to ship?
within 3 working daysMost SSENSE orders are being shipped within 3 working days.
Is SSENSE real designer?
Yes, SSENSE is absolutely legit! The company is known for offering a wide range of designer labels, as well as unique and hard-to-find items from up-and-coming brands. In addition, SSENSE offers free shipping on all orders over $300, and they have a very generous return policy.
What does SSENSE stand for?
SSENSE (pronounced “essence”) is an online fashion platform that sells products from a selection of luxury, streetwear and avant-garde designers – brands from Versace to Valentino to Vans.
Why does SSENSE take so long?
At this time, some orders are backlogged at our Warehouse due to the popularity of our sale. Your order may experience a slight delay in shipping however our team is looking to expedite the process and will be sending you a confirmation email once the order has shipped.
What is SSENSE private sale?
SSENSE Private Sale is a private event only for selected members. And SSENSE is an e-commerce and brick-and-mortar luxury and streetwear retailer based in Montreal, Canada. US import duty and taxes: Shipments valued at $800 or less are usually not subject to additional customs duties.
How long does the SSENSE sale last?
If Ssense keeps the same Black Friday sales schedule as they did last year then you can expect their deals to run for at least 8 days straight.
What does final sale mean?
Final Sale items cannot be returned or exchanged by mail or in store.
How long does SSENSE take to process?
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST).
How long does it take to return an item to Amazon?
To return one or more items from an order: The return must be requested within 30 days of the delivery date . The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with the tags and packaging in their original condition.
What products must be returned in their original packaging?
Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric. Self-care products (fragrances, face, body, hair, makeup): must be returned in their original packaging, unused, unaltered, and sealed.
Can you return a shoe box with a dust bag?
The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit. Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact.
Can you return sexual wellness toys?
Sexual wellness items (to the exclusion of sexual wellness toys): must be returned in their original packaging, unused, unaltered and sealed. Sexual wellness toys: Due to health & safety reasons, all sexual wellness toys are final sale and cannot be returned.
How to get started with your SSENSE returns?
SSENSE returns allows you to return its products by mail. To start the return process, open your SSENSE account and submit a request for a Return Authorization (RA). Given below is the return method.
SSENSE Exchange Policy
SSENSE doesn’t offer direct exchanges as such. But you can return your old product for a full refund and then order for a new one.
SSENSE Refunds
SSENSE will first assess your order on quality terms. If your order found good on quality terms, you will be refunded to the original form of payment, and you will get a confirmation mail for your purchase.
All SSENSE products and their respective return policy
SSENSE follows a detailed and specific return policy for its products.
Frequent Returns
SSENSE offers a very lenient return policy, and it allows customers to easily return its products if they are facing any sizing issue.
An interesting fact
Do you know that SSENSE first opened a brick-n-mortar store in 2004, even before launching its website in 2006?
The Essence of the SSENSE Return Policy
The SSENSE return policy etches out terms and conditions that support its global business operations in 114 countries. Due to transportation complications, free return shipping is only available to customers from the United States, Canada, and Japan.
Can I Initiate a Return on My Own?
You can initiate an SSENSE item return on the website or by calling customer care. Since SSENSE supports paperless ideology and avoids adding return slips to the packages, your first step is to generate a prepaid label for domestic returns or a Return Authorization (RA) for international returns.
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