Full Answer
How do I return or exchange my need essentials purchase?
The product you are seeking to return or exchange must not have been worn in the wate r, be clean and we must receive the product in an un-creased new condition. All need essentials purchases made online can be exchanged by post or in person at our warehouse showroom at 7a Castles Drive Torquay Australia 3228.
What is the return/exchange/refund policy?
We will be pleased to process any return, exchange any product or refund the purchase price subject to the following conditions*: Products must be returned within 28 days of purchase; The product you are seeking to return or exchange must not have been worn in the wate r, be clean and we must receive the product in an un-creased new condition.
What is needessenials EU?
needessentials EU is the European branch of needessenials. needessenials was founded by Ryan Scanlon in 2013 after years developing wetsuits and surf specific products for Surfers across the globe.
How long do I have to return my product?
Products must be returned within 28 days of purchase; The product you are seeking to return or exchange must not have been worn in the wate r, be clean and we must receive the product in an un-creased new condition.
WHY IS needessentials ONLY AVAILABLE ONLINE?
By only supplying the end customer directly via our website, we forgo expensive high street locations and multi chain distribution channels, therefore better managing our costs and ensuring our wetsuits and surf accessories are priced more accessibly.
HOW DOES needessentials WETSUIT SIZING COMPARE TO OTHER WETSUITS?
We have a page dedicated to fit as it is of such importance and we want you to get it right first time. All wetsuits are handmade, and every company has its own patterns, templates, and grading. Our size chart is an accurate guide, however should you wish for further advise please feel free to contact us for assistance.
WHERE DO YOU DELIVER TO?
needessentials Europe ships throughout Europe and partners with DPD for the majority of our shipping needs, meaning your wetsuit can be traced from collection to delivery for reassurance.
IS IT SAFE TO ORDER ONLINE?
Yes. needessentials Europe offers Stripe or PayPal as a secure check out gateways for every purchase and our partnership with DPD means that the majority of orders processed are dispatched through their European network which offers fully trackable deliveries.
WHICH CREDIT CARDS DO YOU ACCEPT?
needessentials Europe accept all major credit and debit cards and also offers PayPal as a check out option.
WHAT CAN AFFECT OUR PRICES?
Each shipment of wetsuits is subject to changes in manufacturing and shipping costs, which is usually pegged to oil fluctuations and foreign exchange. We aim to ensure products are always priced fairly, so changes are merely reflective of market changes.
WHAT DOES GBS SEAM MEAN?
The term GBS is an abbreviation of Glued and Blind Stitched and is a seam created on wetsuits where by Neoprene segments are glued together and then stitched. The stitch is used to strengthen the seam and passes halfway through the material.
Shipping Fee – UK
Orders over £180 = FREE - STANDARD DELIVERY (up to 5 days) - includes UK Mainland, Northern Ireland, Scottish Highlands, Isle of Man and the Channel Islands.
IMPORT DUTY, TAX and SURCHARGES
Please make sure that you are aware of your country’s import tax and or duty charges before you order. needessentials Europe will not except liability for any additional import tax and or duty charges issued by your country’s national import office.
Dispatch or Delivery Delay?
needessentials Europe, continually tries to improve customer experience by monitoring internal processes and work closely with couriers in order to achieve good delivery timelines.
DELIVERY FAQS
needessentials Europe offers a range of delivery options for you to select during the checkout process (See “Shipping Fees” for more information). Your purchase will be handled and delivered by one of the world’s leading courier companies, who ensure the safe delivery of your product.
CANCELLATIONS
Shopping with needessentials Europe should be simple and hassle free. We hope you will always be entirely satisfied with the products you purchase however; in the event you need to cancel an order for whatever reason we have a simple straight forward policy and process to help you.
Shipping Fee - Europe
Orders over €250.00 = FREE - ECONOMY DELIVERY (5 DAYS plus) - EU Mainland only*.
DELIVERY FAQS
needessentials Europe offers a range of delivery options for you to select during the checkout process (See “Shipping Fees” for more information). Your purchase will be handled and delivered by one of the world’s leading courier companies, who ensure the safe delivery of your product.
