OUR RETURN POLICY
- Scan the QR code below or go to stevemadden.intelligentreturns.net
- Follow the steps to register your return. You will find your order number in the order confirmation email. ...
- Carefully pack your return. ...
- Take the box to your nearest DPD pickup point.
- You will receive a confirmation once the package has reached our warehouse. ...
Full Answer
Can I return an online order to a Steve Madden store?
For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail.
How do I request a refund from Madden Canada?
You may request a return online by signing into your account, via phone 1-877-940-9480, by email info@stevemaddencanada.ca, or by live chat. Usual turnaround time is 1-2 weeks from time shipped to when refund is issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
What is Steve Madden’s repair policy?
STEVE MADDEN reserves the right to repair or replace items deemed faulty. This policy does not affect your statutory rights. If you purchased an item online and believe your item is faulty please contact our Customer Service Team info@stevemadden.com.au.
What is Steve Madden's policy on store credit vouchers?
STEVE MADDEN is not responsible for loss of store credit vouchers. *Promotional purchases include any order made with a code or under a limited time offer. This includes, but is not limited to, discount codes, Buy 1 Get 1 Free, Gift With Purchase, Spend & Save and Second Pair Half Price offers. For more information please visit our FAQs.
What is the return policy for Steve Madden?
We gladly accept returns of unworn merchandise within 30 days of delivery. Clearance items (price ending in . 99), masks, mask filters and earrings may not be returned or exchanged. All handbags, clothing/apparel and accessories must have the original tags attached.
How long do I have to return Steve Madden?
within 30 daysFor your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery.
Can I return to Steve Madden without receipt?
Return or exchange in person with Happy Returns: Bring the item(s) you wish to return, along with the shoe box and original tags, to a Happy Returns Return Bar location near you. No receipt or return label needed. You just provide your email address or order number and your refund will be initiated immediately.
Do Steve Madden shoes run small?
They are very versatile and will go with several outfits. They do run about a half to almost a full size small. I mostly wear 9, but can wear an 8.5 in some brands.
How do I contact Steve Madden customer service?
If you need assistance locating a specific item in a retail store you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance.
How do Happy Returns work?
Customers can drop-off returns through the Happy Returns nationwide network of Return Bar Locations including the newly announced Staples locations. The returns process enables customers to drop off returns without packaging or printing out paperwork and provides this service in under 60 seconds.
How do I return an item over $50 to Walmart without a receipt?
Return in-store items without a receipt. If you don't have your receipt, show us your valid, government-issued photo ID. If your ID information matches with the one stored in our secure database, your return will be accepted.
How long does Steve Madden take to process?
FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)Shipping MethodDelivery Time~Order SubtotalStandard3-7 business days-Standard3-7 business days$50 + Free for PreordersTwo day^2 business days-Next day^1 business day-
What is DSW return policy?
Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed. Merchandise received as a gift may be returned or exchanged.
Should you size up in Steve Madden?
Many Steve Madden men's styles are available in whole sizes only from 7 to 13. If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted.
Will Steve Madden shoes stretch out?
I decided to keep them in hopes that they'd stretch, and they did! Now they fit like a charm. Although they feel small at first, I would definitely go with your original shoe size and just wear them around so they stretch. I love these shoes and would buy again!
How can you tell your shoe size?
To find your shoe size, start by placing a piece of paper on the floor and tracing the outline of your bare foot onto it. Then, use a ruler to draw a rectangle around the outline that touches the furthest point on each side of your foot. Finally, measure the length and width of the rectangle to get your shoe size.
How long does Steve Madden take to process?
FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)Shipping MethodDelivery Time~Order SubtotalStandard3-7 business days-Standard3-7 business days$50 + Free for PreordersTwo day^2 business days-Next day^1 business day-
How do I return an item over $50 to Walmart without a receipt?
Return in-store items without a receipt. If you don't have your receipt, show us your valid, government-issued photo ID. If your ID information matches with the one stored in our secure database, your return will be accepted.
What is DSW return policy?
Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed. Merchandise received as a gift may be returned or exchanged.
How long do DSW exchanges take?
7-10 business daysPlease allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment.
Can I Return a Steve Madden Product After Use?
All Steve Madden products must be returned unworn and unused. All items that aren’t clearance, masks, and don’t fit any criteria for ineligible ite...
How Long do Steve Madden Refunds Take?
Returning a Steve Madden product in-store will allow you to see your refund immediately or within 24 hours. If you’re returning the item through th...
Does Steve Madden Accept Returns After 30 Days?
According to the return policy, you can’t return your SM item after 30 days. This 30-day window allows associates to easily find your information i...
SHIPPING
SM PASS Members receive Free 2-Day Shipping on orders over $50 plus free in store returns. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
RETURNS
For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery.
What is the Steve Madden return policy?
For all eligible purchases, someone who wants to return their Steve Madden shoes can do so within 30 days of purchase. However, items listed under clearance or final sale, masks/mask filters, earrings, gift cards, and any accessories that don’t have the tag anymore are ineligible for returns.
How to Return a Steve Madden Product
There are a few different ways you can submit a return request and get the process rolling. Requests can be taken to your nearest Steve Madden store, or processed online. Depending on your preferences, there are different steps you need to take that correspond to the return option you choose.
How Strict is the Steve Madden Return Policy?
The Steve Madden return policy is pretty similar to most big-name brands in that they have a 30-day window in which you can return unworn/unused merchandise. However, SM seems to be more strict in this policy as they make it a point to emphasize that the product you’re returning must be unused.
Steve Madden Exchange Policy
The Steve Madden exchange policy ties right into their general return policy. The item you’re exchanging must be unused and purchased from a Steve Madden location or the official website.
Steve Madden Refund Policy
All full refunds accepted by Steve Madden will go straight back to your original form of payment. Full refunds will be issued on any returns made of unworn merchandise. If returning in-store, you should see the refund on your original payment within 24 hours.
Does Steve Madden Take Returns Without Receipt?
Returning your Steve Madden purchase doesn’t require a receipt. In fact, you can return it via HappyReturns and all you need is the order number and email address. Your refund should be started immediately after that.
Can I Return a Steve Madden Product After Use?
All Steve Madden products must be returned unworn and unused. All items that aren’t clearance, masks, and don’t fit any criteria for ineligible items can be returned within 30 days as long as they haven’t been used.
Is shipping charge refundable?
Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit. * Return via mail: For a limited time only, enjoy free returns of unworn merchandise within 30 days of delivery.
Can you return Steve Madden merchandise?
Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. Also see FAQ's.
How long does it take to return Steve Madden shoes?
At Steve Madden you can easily return unworn shoes, apparel or bags within 30 days after you received your order. We advise you to try on shoes on a carpeted surface until you're certain you're keeping them. Use the supplied packing slip to return your order. Is the packing slip missing?
How to return shoes to a store?
2. Carefully pack your return. Shoes must be returned in the original shoe box. Add the packing slip to the package and make sure that the commercial invoice is attached to the outside of the box.
WHO PAYS FOR THE RETURN COSTS?
As a customer, you will be liable for the return costs. You can return your order with a logistic company of your own choice. The return costs will vary, depending on the country you're returning your order from. Please make note that all returns must be send back to our warehouse in the Netherlands.
WHEN CAN I EXPECT MY REFUND?
The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 working days after we have received and processed your return.
IS IT POSSIBLE TO EXCHANGE AN ARTICLE?
No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product (s) you want to receive.
How long does it take to get a refund from Steve Madden?
Full priced items purchased in-store can be refunded or exchanged within 30 days with your proof of purchase. Simply return your item to any STEVE MADDEN retail store in Australia to receive a refund or exchange.
How long does it take for a refund to appear in your account?
Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Any shipping costs will not be refunded. *Please note purchases made online, must be returned to online. Online returns will not be accepted in stores.
How long is a store credit card good for?
Store credit will be provided in the form of a digital gift card, valid for online purchases for 12 months. All return postage costs on sale items will be at the customer's expense. Any items received that do not meet the above criteria will not be processed for store credit.
