stubhub return policy

by Nelda Rosenbaum Published 3 years ago Updated 2 years ago

StubHub will cancel payment to the seller (or recover the payment if it has already been paid).
The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund.
Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. ...

Full Answer

How to get a refund from StubHub?

StubHub will cancel payment to the seller (or recover the payment if it has already been paid).
The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund.
Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. ...

How does StubHub pay you?

When and how you'll get your tickets

Use the StubHub app
Tap 'My tickets' then the order
Tap 'View ticket' to scan them at the event

Are cash payments allowed on StubHub?

The cash refund will be issued by May 31, 2021 and will be paid to the original payment method and may take 3-5 business days to appear. If a StubHub customer wants to keep the credits instead, they can elect to do so in the StubHub Wallet, found under your Profile, on desktop or mobile web browser by May 16, 2021.

Does StubHub do refunds?

StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Keep in mind that you may not be refunded in money. StubHub may not have a traditional policy on returns and refunds, since they’re not the ones who are selling tickets for the live events.

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Are tickets on StubHub refundable?

You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. However, there are some cases where StubHub may give you a refund, or even replacement tickets.

Does StubHub allow returns?

Since StubHub is a marketplace where fans buy and sell tickets, we can't accept returns. Did you buy too many tickets? If so, you can resell them on StubHub and give someone else the chance to go.

How do I contact StubHub for refund?

Dial +1 (866) 788-2482. Wait for a StubHub representative to reach you....The Stubhub Refunds by EmailDraft your request carefully (including the reason you want a refund and the evidence you can provide)Send your email to customerservice@stubhub.com.Be patient until you get a response.

Can I dispute a StubHub charge?

If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. 788.2482. If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHub's legal department.

Can you get scammed on StubHub?

How to Contact StubHub for Fraudulent Tickets. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours.

How trustworthy is StubHub?

Yes, StubHub is legit. The site's 100% guarantee ensures that ticket buyers, “get valid tickets to any event or your money back.” Purchasing from StubHub means “Tickets will be 100% authentic and arrive before the event,” according to legitticketreviews.com.

Can you call StubHub?

(866) 788-2482StubHub / Customer service

How do I talk to a person at StubHub?

To reach them right away, call 1-866-788-2482 if you live in the USA or Canada. When you need to contact StubHub for other types of inquiries, such as press, advertising, or corporate inquiries, it's important to send your request to the right email address to get in touch with the right department.

Can you live chat with StubHub?

Interactive chat Get help from our virtual assistant or connect with our agents to get help with your issue.

How do I file a claim against StubHub?

STEP ONE – FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement,[8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc.

How do I file a claim on StubHub?

Section I - Instructions This Claim Form may be submitted in one of two ways: Electronically through the settlement website, at www.StubHubSettlement.com. By printing and mailing the Claim Form to: Wang v StubHub Settlement, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103.

How do you cancel a purchase on StubHub?

Print. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. By clicking 'Buy now,' you complete the order. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go.

What does StubHub ticket cover?

StubHub's FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund.

Can you return a ticket to Ticketmaster?

As a general rule, all ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.

How do you cancel a sale on StubHub?

Go to 'My tickets' then Listings (on the StubHub app, tap the first drop-down menu to see it) Click or tap 'See actions. ' Select 'Deactivate. '

How do I sue someone on StubHub?

What is the phone number for StubHub?

If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you.

What to do if you don't receive your tickets from StubHub?

StubHub Return Policy. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. If these are not available, you will likely get a full refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.

Is Stubhub a lie?

So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. If you call Stubhub they insult you and treat you like crap.

How long does it take for a stubhub to issue a payment?

After making any necessary corrections, please allow 2-3 weeks for StubHub to issue payment. If the Seller Payment Information is already correct, you should contact Customer Service for assistance. StubHub will investigate the matter promptly and determine the status of the payment. If your payment has not already been properly processed by StubHub, we will make every effort to do so as quickly as possible. You can always contact Customer Service at any time throughout this process if you have any questions.

What is a stubhub privacy notice?

This Privacy Notice applies to any Stubhub website , application, service, or tool (collectively "Services") where this Privacy Notice is referenced, regardless of how you access or use them, including through mobile devices.

What to do if you don't receive your tickets?

StubHub will, in its sole discretion, attempt to locate and facilitate delivery of your tickets. If StubHub does not receive confirmation that the tickets you ordered will arrive in time for the event, StubHub will, in its sole discretion, provide you with comparable or better replacement tickets at no additional cost, issue you a full refund of your purchase on StubHub (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.

What happens if you drop a sale on StubHub?

If you dropped your sale, StubHub will charge your payment method an amount equal to the greater of (i) 100% of the price of the ticket (s) sold or (ii) the full amount incurred by StubHub to remedy the dropped sale. In addition, you may be subject to other consequences as specified in the User Agreement at Clause 19, including account suspension.

What is the purpose of StubHub?

To prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your StubHub or PayPal accounts

How old do you have to be to sell tickets on StubHub?

4.1 In order to list, sell or purchase Tickets you must register an account (" Account ") with StubHub. You must be at least 18 years old and must be able to enter into legally binding contracts. If you are registering with StubHub for a business entity, you represent that you have the authority to legally bind that entity.

What is a stubhub?

3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, “ Seller ”) Tickets. The Seller (and not StubHub) sets the prices for the Tickets. As a marketplace, StubHub does not own the Tickets sold on the Site.

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