swell return policy

Full Answer

How do I return a swell?

What is the S'well return policy? Please make sure you include your Order Number and the reason for return on your packing slip. S'well is not responsible for return shipping costs, if this return is for a quality issue, please reach out to us at help@swell.com to file a warranty claim.

Does swell have a warranty?

S'well's one-year limited warranty does not cover any issues due to improper use, normal wear and tear, or loss / theft of the bottle.

Are Swell bottles worth the price?

The S'well bottle is awesome and so helpful for those who constantly drink water or need a drink to keep warm all day. Depending on the size the prices range from $25 to $45, but it's completely worth it. #SpoonTip: These bottles are completely customizable.

Can you put swell in fridge?

We do not recommend putting your S'well in the refrigerator, freezer, or microwave, as it can damage the bottle and its vacuum seal.

Do swell bottles stop working?

Since heat has an extremely hard time crossing the S'well bottle's vacuum insulation between layers of stainless steel, the bottle maintains a liquid's temperature for an incredibly long time. S'well claims its bottle will keep cold water cold for up to 24 hours and hot water hot for up to 12.

Why does my swell bottle smell?

Bacteria that cause odour in water bottles are drawn from backwash, sweat, and saliva, which cause the bottle to smell. You're likely to notice a bad odor with reusable water bottles if stored in a dry place for an extended time, or left with a sealed lid while liquid is in them.

Can you put hot water in a swell bottle?

Yes, you can free to hold hot water with swell bottle, with its good vacuum insulation that keeps hot water 12 hours up for your daily drinking, and high quality stainless steel 18-8 food grade material without any toxic issue, BPA Free, FDA comply completely.

Can you put hot things in swell?

S'well Travelers are triple-layered, including vacuum-insulated, high-grade 18/8 stainless steel. Our 16oz keeps water or smoothies cold for 24 hours and coffee or tea hot for 12 hours. A wide mouth and thick rim allow for easy drinking and stirring. Ice cubes fit effortlessly inside.

Do swell bottles taste like metal?

NICE! With high spirits, I filled the 17 oz bottle with cold water, easily popped a few ice cubes in, and sipped. My first reaction was total surprise. There was no metal taste.

How do you get the smell out of a swell bottle?

Simply fill your reusable water bottle a quarter of the way full with vinegar, and to the brim with hot water. Let it soak overnight. Rinse the bottle thoroughly with warm water in the morning and let dry. This method will rid your bottle of any strong tastes and smells in or on your reusable water bottle.

Do swell bottles leak?

But the S'well bottle is more than a pretty picture, it works very well. It is utterly leak proof and insulates like a refrigerator.

Can you put ice in a swell bottle?

Even putting your S'well Bottle in the freezer for a short period of time can affect the insulation from expansion. So please don't freeze a S'well Bottle; if you like your drinks really cold, just add ice. Note the opening of the S'well bottle was designed to fit standard ice cubes (it's 1-3/8" wide).

What is the difference between SIP by swell and swell?

S'ip is the sister brand of S'well, which makes stainless steel insulated water bottles. Both lines come in an array of designs, though the S'ip ones seem more playful. Both don't sweat (by that I mean create condensation on the exterior). The S'well line is more upmarket and sold at upscale stores like Nordstrom.

Are Swell bottles leak proof?

But the S'well bottle is more than a pretty picture, it works very well. It is utterly leak proof and insulates like a refrigerator.

Can you put hot water in a swell bottle?

Yes, you can free to hold hot water with swell bottle, with its good vacuum insulation that keeps hot water 12 hours up for your daily drinking, and high quality stainless steel 18-8 food grade material without any toxic issue, BPA Free, FDA comply completely.

Holiday Return Policy

For orders between 10/1 and 12/31 returns or exchanges will include free US ground shipping, returns must be received by 1/31/22. Excludes open box or final sale items.

LIFETIME RETURN & EXCHANGE POLICY

If you aren't completely satisfied with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "New Condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Shipping for return

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.