t mobile defective phone return policy

by Orrin Hyatt Published 2 years ago Updated 1 year ago

T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.

Full Answer

Does it cost money to switch phones on Tmobile?

There is no charge of fee for changing your number. However, there are several restrictions you should look for when changing your phone number. You cannot pick a specific number since a new number will be randomly assigned to you. You are not allowed to change your phone numbers more than 3 times in one month.

Will Tmobile accept a cracked phone for trade in?

Phones that appear to be unused earn top dollar. And devices that run on so-called GSM networks, such as those from AT&T and T-Mobile ... But it would accept a broken phone (and offered $100 ...

Does T Mobile Fix phones?

Walk-in repair – simply walk into a T-Mobile store, and they will attempt to fix your phone for you. You may also qualify for screen repair for just $29. JUMP! Upgrades – customers qualify for these on EIP devices after paying 50% of the cost. McAfee Security for T-Mobile – includes ID Theft Protection technology and helps with safe browsing. It also includes antivirus and antimalware technology, lost device inactivation, and lost wallet protection.

How much does T Mobile cost?

Then check out our rundown of the best cell phone plans for seniors. Cheap unlimited data: With unlimited talk, text, and data plans starting at $27.50 per month per line, T-Mobile is easily the most affordable unlimited plan from a major provider, not to mention they’re one of the few with 5G access.


How do I return a broken T-Mobile phone?

Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.

What is the return policy on T-Mobile Phones?

T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

Will T-Mobile give me a replacement phone?

Complete an exchange in-store After diagnostics and troubleshooting have been completed, the Expert will order a replacement device that will be sent to the T-Mobile store of your choice. We will notify you when the device arrives at the store.

How long do I have to return a phone to T-Mobile?

within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

Can you return an iPhone after opening it?

iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).

Does T-Mobile replace phones for free?

T-Mobile will replace phones for free as support ends for older models.

Can you upgrade a damaged phone T-Mobile?

If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.

Can I exchange my broken iPhone for a new one?

Yes – although whether Apple will accept the bargain, and the size of the discount you'll get off the replacement, depends on the degree of damage. Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones.

Can I trade in a cracked phone T-Mobile?

Repair or replace a damaged device No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.

Does T-Mobile do refunds?

We refund deposits on final credit balances upon request unless otherwise required by law. Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed.

What is T-Mobile Uncarrier principle?

On March 18, 2015, T-Mobile announced their Uncarrier 9.0 initiative. Called Un-carrier for Business, it brings a simple pricing structure to business customers where "every line comes with unlimited talk and text, as well as 1GB of data and depending on how many lines you get, the price you pay per line changes.

Can I return my iPhone after 14 days?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Do I have to pay restocking fee?

At many retailers, restocking fees are allowed as long as the fee is clearly disclosed and as long as it isn't charged if you're returning an item because of a defect or missing part, or because it wasn't what you ordered.

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

Do you have to return a device with a promotional offer?

The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.

Return to a T-Mobile store

You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.

Return through the mail

To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call ​ instead.

How long does it take to return a device?

Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.

Is a device upgrade refundable?

Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.

Pack and return defective device

Your replacement package includes return shipping materials so you can send us your defective device. If you can't locate the prepaid return shipping label, contact us.

Find out what happens after you return your defective device

We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.

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