t mobile return policy phone

by Jonathon Johns Published 2 years ago Updated 1 year ago

Return Policy for Different T Mobile Products

Products and purchases Product Condition Return Policy
Multiple mobile phones, tablets, or wear ... Should accompany with a receipt and in t ... 14-20 days
Prepaid services, e-coupons, and gift ca ... NA These products can’t be refunded or retu ...
Limited edition devices NA These products can’t be refunded or retu ...
Jul 13 2022

Full Answer

Does it cost money to switch phones on Tmobile?

Trade-in your old device and we’ll pay it off up to $650 via trade-in credit and virtual prepaid card when you switch to T-Mobile and get a new device. Eligible device trade-in, new device purchase, qualifying credit, port-in from eligible carriers, and qualifying service required. See full terms Still have device payments?

What phones are available for T Mobile?

The best T-Mobile phones:

  1. Samsung Galaxy S21 series — flagship. Samsung’s shiny new Galaxy S21 devices obviously sit at the top of this list of the best T-Mobile phones.
  2. Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
  3. Apple iPhone 12 series — flagship. ...

More items...

Does T Mobile Fix phones?

That said, smartphones aren’t unbreakable, and sooner or later, chances are that you’ll need to have one repaired. You now have yet another place to fix your phone, as T-Mobile announced on Thursday that it will offer same-day, in-store repairs starting November 1st, 2021.

How do I get my T Mobile rebate?

Follow these steps to claim your rebate:

  • Visit the MetroPCS online rebate site
  • Make sure you have a digital copy of all required documents (either scanned or photo)
  • Complete all required information
  • Keep copies of your rebate documents

See more


Does T-Mobile have a phone return policy?

T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

How long do you have to return a new phone to T-Mobile?

Returns need to be made within 14 days! All returned devices have a restocking fee that is usually $50 or more.

Can I return a phone if I don't like it?

If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.

How do I return a T-Mobile phone?

Make sure you:Back up your device.Disable security features like Find My iPhone or Find My Mobile for Android.Sign out of any cloud services.Remove all passwords and user locks.Erase all personal data like contacts, photos, and videos.Remove any accessories or memory cards.Reset the device to factory settings.More items...•

What is the restocking fee at T-Mobile?

You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

Can I cancel my phone contract within 14 days?

If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.

How much is a restocking fee?

15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.

Can you return an iPhone after opening it?

iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).

Does T-Mobile have a cancellation fee?

While you should always read your own contract, according to T-Mobile it typically does not charge early termination fees. Be aware that they do is charge restocking fees and this is something you may have to pay if you return equipment and cancel your contract early.

Can you return a phone if you don't like it Samsung?

We cannot accept returns or exchanges for final sale items or items not bought directly from or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).

How do I get a refund from T-Mobile?

To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.

Can I return my iPhone after 30 days?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Is it legal to charge a restocking fee?

At many retailers, restocking fees are allowed as long as the fee is clearly disclosed and as long as it isn't charged if you're returning an item because of a defect or missing part, or because it wasn't what you ordered.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

Does T Mobile have a return label?

To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!

Does T Mobile have an item return request?

To help you handle returns with ease, our AI-powered app is enhanced with a cool feature— Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::

How long does it take for a label to arrive in an email?

Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.

Is Coverage device return free?

Coverage device returns are free of shipping and restocking charges.

How long does it take to get a refund from T Mobile?

T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.

How to find a T Mobile store?

Firstly, you need to visit the nearest T Mobile store. You can locate the nearest store by visiting the company’s store locator.

What happens if you can't verify your purchase?

If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.

What is required to return merchandise?

The returned merchandise must be in original packaging with all parts, paperwork and accessories.

How long does it take to exchange a product?

Want to exchange your items? You can exchange your products within 14–20 days of purchase. Remember that the shipping costs have to be paid by you.

How long does it take to return a SIM card?

However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).

What is T Mobile?

T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.

What is a T mobile?

T-mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company. T Mobile has such a big collection of cellular phones, tablets, PCs, wireless PDAs, and other mobile accessories.

How long does it take for a refund to be processed by USPS?

Your refund will be arriving by USPS ground mail within 10 business days from the approval date

Do you have to pay a restocking fee?

You may be required to pay a restocking fee.

Does T-Mobile Provide Refund?

The requirement for a refund and the time frame you can expect will vary based on the refund method.

How long does it take to return a device?

Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.

Is a device upgrade refundable?

Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.

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