Full Answer
How do I return an item to Robbins Brothers?
Call 800 295-1543 and you will be sent via e-mail, a Return Slip that includes a Return Authorization Code. After 30 days, items may not be returned for any reason. What is the Robbins Brothers trade-in policy?
What is the return policy for items purchased on sale?
Items purchased may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in unused condition to receive a refund. All refunds will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within fifteen (15) business days.
How do I contact Robins brothers?
You can contact our Billing Department by email at billing@robbinsbrothers.com or by phone at (800) 655-4770 Monday-Friday 9 AM – 7 PM (PT) and Saturday-Sunday 10 AM – 5 PM (PT). Please include your full name and the last 6 digits of your Diamond Account number starting with 000008. How can I close my account?
How do I apply to join Robbins Brothers?
We are always interested in engaging highly talented people to join the Robbins Brothers team. We encourage you to visit our Job Network to apply and we will contact you when an opportunity that matches your qualification arises.
Will Robbins Brothers clean my ring?
It is our pleasure to professionally clean and inspect your diamond and gemstone anytime you visit Robbins Brothers.
Does Robbins Brothers buy back diamonds?
In fact, we'll honor 110% of the value of your diamond for a Trade-Up should you want to honor an anniversary, celebrate a momentous occasion or maybe just because you deserve it. We're here for you now, and in the future.
Do engagement rings need a lifetime warranty?
The warranty effectively excludes loss, damage, or theft, which are standard protections with jewelry insurance. The lifetime warranty is an effective marketing gimmick for the jeweler, but of very questionable value to the consumer.
Are Robbins Brothers diamonds GIA certified?
Perfect Price - Perfect Diamond Be assured that every diamond at Robbins Brothers, whether it has a GIA, IGI or AGS certificate, or no certificate at all, it will be visually beautiful, structurally sound, and a perfect symbol of your love.
Who owns Robbins Brothers Jewelry?
Comvest Investment PartnersNew York--California retailer Robbins Brothers confirmed last week that the company has been sold to private equity firm Comvest Investment Partners. The Azusa, Calif.
What is a diamond guarantee?
One-Year "Peace of Mind" Insurance Policy. *some restrictions apply* During your first year of purchasing an engagement ring, BENARI will insure your diamond engagement ring free of charge in case of: Loss of ring.
Why is Jared so cheap?
Ratner infamously announced at a business conference that the reason the products were so cheap is because they were 'total crap'. After a rebranding in 1993, the Signet group was born. Stack them high and sell them cheap is still very much at the core of the Jared and Signet experience.
Is a jewelry protection plan worth it?
The Case in Favor of Jewelry Insurance If you have valuable jewelry and it's not covered by a homeowners or renters policy, then jewelry insurance can provide peace of mind as well as protection against theft, damage, and in some cases, even disappearance or loss.
Should I buy warranty on jewelry?
Keep in mind, though: Warranties do not typically protect and replace your jewelry if it becomes damaged, stolen, or lost. Many people purchase warranties thinking their jewelry will be covered, but that's usually not the case at all. This is not to say that a warranty is a bad thing to have!
Is Gia better than IGI?
Even though both labs are trustworthy and scientific, we believe for today's discerning buyer, IGI certified is the overall better option when buying a lab grown diamond. Unsurprisingly, IGI certified diamonds costing less outweighs any other advantage a GIA certificate might have.
Does Shane Co have real diamonds?
Perhaps the greatest flaw in the Shane Co set up, is their diamonds. The crowning glory in your jewelry, the quality of a diamond will make or break an engagement ring, and Shane Co diamonds simply do not stand up to scrutiny. Shane Co sell uncertified diamonds alongside certified ones.
What is an echo diamond?
The Echo's facet placement allows more light movement and more sparkle, which creates a more vibrant diamond. Every Echo Diamond is laser inscribed with the Echo logo and IGI certificate number making your diamond exclusive to you.
Is the Kay Jewelers warranty worth it?
We have their extended service plan and it's totally worth it. Between diamonds falling out, resizing, redipping, cleaning and inspecting every 6 months... totally worth it!
What does lifetime warranty mean on jewelry?
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.
What do jewelry warranties cover?
Things typically covered by a traditional jewelry warranty include: Manufacturing defects. Imperfection in design, materials, or workmanship. Resizing (usually for engagement rings and wedding bands)
Does Zales have a lifetime warranty?
At Zales, we provide a Lifetime Diamond Commitment3 to protect your diamonds. We recommend adding the optional Lifetime Protection Plan to cover repairs and/or maintenance on the metal of your jewelry to enjoy true worry-free wear.
What is Robbins Brothers' right to terminate?
Robbins Brothers reserves the right, for any reason, in our sole discretion and without notice to you, to terminate, change, correct errors in, suspend or discontinue any aspect of the Site, including, but not limited to, the Content, features and/or availability, and Robbins Brothers will not be liable to you or any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty.
Is Robbins Brothers website copyrighted?
The site and all content on the Site (including, without limitation, Trademarks, application functionality, or any other digital media, designs, images, photographs, illustrations, texts and other materials, look and feel, and the selection and arrangement thereof) ("Content"), but excluding User Content (as defined below), are the property of Robbins Brothers, and/or its licensors and are protected by copyrights, trademarks, or other proprietary rights. Without Robbins Brothers’ express, prior written permission, you may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, re-post, publish, transmit or otherwise use or exploit any of the Content in any way for any purpose, including, without limitation, using the Content on any other website or in a networked computer environment. Notwithstanding the foregoing, you have the limited right to electronically view, copy or print pages from the Site for your personal, non-commercial use only, provided that you retain the copyright notice on each page. All rights are reserved.
Is Robbins Brothers responsible for third party sites?
Robbins Brothers is not responsible for the availability, content or accuracy of any third party sites linked to or from this Site ("Linked Sites"), or for products, information or use of user information or other materials of any such Linked Sites. The inclusion of any link to such sites does not imply Robbins Brothers' endorsement of or association with these Linked Sites. Your linking to any Linked Site is at your own risk. You agree that Robbins Brothers will not be liable, directly or indirectly, for any loss or damages you or any third party may suffer in connection with Linked Sites. We encourage you to read the terms of use and privacy statements of all such Linked Sites, as their policies may be materially different from these Terms and our Privacy Policy.
Do Robbins Brothers respect intellectual property rights?
Robbins Brothers respects the intellectual property rights of others . Accordingly, Robbins Brothers has a policy of terminating, in appropriate circumstances, the account of any user who repeatedly posts infringing material on this Site. Pursuant to the Digital Millennium Copyright Act (the "Act"), Robbins Brothers has implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with the Act. If you believe your copyright is being infringed by a user of this Site, please forward the following to Robbins Brothers' designated copyright agent below:
To Our Beloved Guests,
We will continue to take every precaution to ensure the well-being of our guests and team members. Our increased safety measures promise a clean and stress-free shopping experience. If there’s anything we can do to make your visit more enjoyable and safe, let us know.
Seattle, Washington
We want to remind you that we will always be available to serve you online at RobbinsBrothers.com and over the phone at: 800-295-1543.
How long does it take for Royal Robbins to refund a purchase?
Royal Robbins accepts new and unused merchandise to be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item (s) amount, less shipping and handling.
Does Royal Robbins accept returns?
Royal Robbins honors returns on orders placed on the Royal Robbins website www.royalrobbins.com/us/. We are unable to honor returns for merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins is not able to accept returns from purchases made outside the United States. Products purchased with store credit ...
Can you return a Royal Robbins item?
Royal Robbins is not able to accept returns from purchase s made outside the United States. Products purchased with store credit cannot be returned or exchanged, even if paid for partially by credit card.
How long has Loree been with Robbins Brothers?
Loree is always up for a great challenge, enjoys good food and loves being surrounded by friends and family. She has 18 years of experience in customer service with Robbins Brothers and goes above and beyond to help a customer find their perfect ring.
Who is Kristen Robbins?
Busy mom of two who enjoys being involved in her daughters dance world as well as hanging out in the sun on the pool deck watching her son dive. Kristen enjoys spending her free time at the gym and surrounded by family and friends. With 20 years with Robbins Brothers, Kristen loves making the dreams of couples in love come true.
