- You return the device within 15 days of your commitment start date.
- You return the device and original receipt to your purchase location.
- The device is in “like new” condition with all original packaging, manuals and accessories included.
- The usage meets the following requirements:
- You did not get it on clearance. ...
Full Answer
How do I return my equipment to Telus?
You'll receive equipment return instructions and a postage-paid return waybill by email or mail within 1-3 business days of canceling your services with a TELUS representative; Once you've received the return waybill from TELUS, securely pack all equipment in a box of your choice. Don’t forget to include accessories such as remotes and cables
What is the Telus repair policy?
TELUS offers hassle-free returns, in-warranty and out-of-warranty repairs for all TELUS devices. There are no assessment charges, loaner fees¹ or add-on repair charges to have your device repaired at TELUS. Our priority is getting you reconnected as fast as we can. For your convenience, there are now more repair locations available to you.
How do I get a receipt for my Telus order?
At a TELUS Store (find a store near you). Please have your sales receipt or order email available. Over the phone purchasesandDirect sales rep purchases(in your home or at a community event) 30 days from purchase date To cancel an order before it has been processed, call us at 1-866-558-2273. Return to storeAt a TELUS Store (find a store near you).
Can I return my iPad to Telus?
Return your iPad to the original point of purchase:If you are not satisfied with your iPad, it can be returned under our return policy for a full refund or exchange. Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return the iPad. Visit our TELUS return policiespage for more details.
How long do I have to return a phone to TELUS?
Note: Once activated, SIM cards cannot be exchanged or refunded. Returned within 15 days from the date of purchase: If we determine that your device is defective in the first 15 days following your purchase, TELUS will replace the device free of charge.
Can I return TELUS equipment to store?
It can be recycled at your local electronics recycling depot. Please help TELUS ensure its commitment to sustainability, if you have been asked to recycle your equipment, the equipment is no longer usable.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I get a refund from TELUS?
You can reach out to TELUS here and request a refund. Keep in mind it takes approximately one month to receive a refund. Or you can just leave it on your account to be deducted off the next billing period. You can reach out to TELUS here and request a refund.
What does TELUS mean by bring it back?
TELUS introduces Bring-It-Back, helping customers get the latest smartphones for less. New and current customers will save big upfront on the latest and greatest smartphones when they agree to bring their device back at the end of their two-year contracts.
Do you have to return TELUS modem?
You don't need to return devices you purchased outright. Important: Please securely pack your return devices. Stuffing empty space with paper or other packing material to prevent damage to the equipment during transit. Once your box is packed, affix the TELUS-supplied return waybill to the box.
Can I return a phone I just bought?
A device condition check will be completed to ensure no damage to the device. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can you return a phone after opening it?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I return my Mobile phone within 14 days?
Phones Bought New in Person Most shops have a 14 or even 30 day return period when you can get your money back no questions asked. If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway.
Can you cancel TELUS within 30 days?
A month-to-month agreement allows you to terminate with 30 days' notice without cancellation fees as long as you return all rental equipment to TELUS (e.g. modems, PVRs)
How much does it cost to cancel TELUS?
If you cancel your service term you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term with a maximum of $400 and a minimum of $100.
How do I return my TELUS phone?
You can return your Bring-It-Back device in-person at a TELUS store or participating retail partner. Or, if you're upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns. Learn more about Online Returns.
How do I return a phone to TELUS?
You can return your Bring-It-Back device in-person at a TELUS store or participating retail partner. Or, if you're upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns.
How do I call TELUS?
For TELUS wireless products and services:Phone: 1-866-558-2273.From mobile handset: Dial *611.TELUS Relay Service: Dial 711 to reach a TTY operator.Online: Visit TELUS Support.Mail:TELUS Mobility Client Care.
What is a TELUS modem?
Your TELUS modem is a single device with an integrated router and modem. Together, they connect your home to the Internet and direct a signal to all of the devices in your home.
What is Telus committed to?
TELUS is committed to maintaining the highest standards of ethical professional conduct.
Why did Telus develop its own BC Electronic Equipment Stewardship Plan?
TELUS developed its own BC Electronic Equipment Stewardship Plan in order to adhere to the requirements under the Environmental Management Act.
Is Telus an environmental leader?
TELUS is committed to being an environmental leader. Learn about our environmental policy, which applies to our entire organization, including operations, facilities, products and services, distribution and logistics, waste management, suppliers and key business partners, and due diligence.
