Return Policy
- Returns and exchanges are processed within 7 business days, after the item arrives at Tennis Express. ...
- Prepaid return labels are not valid outside the Continental United States.
- Drop-shipped items must be returned to the manufacturer. ...
- All items should be in the original packaging and in unused, pristine condition for us to process your request.
Full Answer
What is Tennis Express'return and exchange policy?
Tennis Express Return & Exchange Instructions In order to provide you with top quality customer service, Tennis Express will accept all returns and exchanges on any products within 60 days of when they were purchased. Many of our products also come with manufacturer's warranties.
How much does it cost to return an item to Tennis Express?
Customer will be responsible for shipping costs to and from Tennis Express on all returns and exchanges. ***Items returned from orders that qualified for free shipping and causes the original order amount to fall under $59.99 due to the return will be charged $5.75 for shipping and handling.
How do I get a warranty for my Tennis Express shoes?
Contact Tennis Express Warranty Department at warranty@tennisexpress.com and please provide picture (s) of the outsoles. *Shoes must be completely worn past the outsole and into the midsole or insole of the shoe.
Can I get a refund for the string on my racquet?
For racquets strung at Tennis Express, the cost of the string will not be refunded. Tennis Express reserves the right to refuse items that are not in new and pristine condition.
Does Tennis Express accept returns?
In an effort to provide you with exceptional customer service, Tennis Express will accept returns and/or exchanges on unused/worn product(s) within 60 days from the date of delivery. information. You can also create a return label using our website starting at $8.99 per package.
What is Tennis Express return policy?
Customer satisfaction and safety are our top priorities. You have up to 60 days from the date of delivery to initiate a return or an exchange. Orders over $75 (before shipping and sales tax) qualify for free return shipping, and are sent out with a prepaid return label.
Does Tennis Warehouse do free returns?
It's easy and free to return your merchandise! These instructions apply only to shipments received within and returning from the contiguous 48 United States. Those outside this area should email info@tennis- warehouse.com for return instructions.
Does Tennis Warehouse accept returns?
Tennis Warehouse wants you to take comfort in knowing that all items can be returned for a full refund within 90 days of the invoice date. In order to be eligible for a full refund, items must be returned in brand new and resell-able condition.
Does tennis point have free returns?
Unused/unworn products may be returned within 60 days of receipt of order for full refund. Any item(s) that are returned more than 60 days from date of receipt WILL NOT BE ACCEPTED. Returns qualify as free if the overall value of the remaining order balance stays above $69.95.
What is an outsole guarantee?
Outsole Durability Guarantee Sole warranties are a one-time replacement. In the event the purchased shoe is no longer available, a shoe of equal or greater value within the same brand will be substituted.
How long is Tennis Warehouse shipping?
FREE 2-Day shipping on orders over $50. Offer valid in the contiguous U.S. Only. Offer NOT valid on cases of tennis balls, orders containing demo racquets, or drop shipped items like Ball Machines or Stringing Machines. Orders must have a weight of 12 lbs. or less.
How do you return to tennis points?
If you don't like an item or the size doesn't fit, you can return it to us free of charge. Use our returns service for a free return and conveniently download your return label....ReturnPlease fill out the returns form. ( ... Now stick the return label on the package.More items...
Do you need original plastic on a tennis racket?
Racquets must be new with original plastic on the handle.
Can you return unworn clothing?
Apparel must be returned unworn, unwashed and with the original tags still attached
Can you return a string unopened?
Grips, Strings & Accessories: They must be returned unopened.
Can you return unworn clothing?
Apparel: Apparel must be returned unworn, unwashed, and with its original tags attached.
Do you have to have a fuzz in your tennis string?
Racquets: Racquets must be new with the original plastic on the handle. No ball fuzz should be in the string bed. If you had your racquet strung at Tennis Express, the cost of the string will be deducted from your return.
What are the steps to submit your shoes for warranty evaluation?
New Balance. Nike. Please follow these steps to submit your shoes for warranty evaluation: 1. Product description must state shoe has an outsole guarantee. 2. Check if the condition of the shoe qualifies for warranty.
How to contact Diadora about warranty?
In order to begin a warranty or defect claim for Diadora shoes, please reach out to cs.usa@diadora.com as they have asked to handle any claims for their products directly. When contacting Diadora, please provide:
Does Tennis Express give you a store credit?
In the event your purchased shoes are no longer available, Tennis Express will issue a store credit in the amount of the original purchase price , which may be applied to another pair of shoes. (Please note that any replacement shoe is not covered by any outsole warranty)
Does Tennis Express replace shoes?
If your shoes are deemed under warranty or defective, Tennis Express will replace your shoes. In the event your purchased shoes are no longer available, Tennis Express will issue a store credit in the amount of the original purchase price, which may be applied to another pair of shoes.
