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Does The RealReal sell used items?
Luxury consignment sales. Shop for pre-owned designer handbags, shoes, jewelry and more | The RealReal.
Does The RealReal have a return policy?
What is your return policy? Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. All items must be received by The RealReal within 21 days of in-store purchase or original shipment date.
How much do you get back from The RealReal?
How much can consigners earn? As far as commissions are concerned, The RealReal uses a tiered structure where commissions vary based on the type of items being sold, and the dollar amount of net sales. For items $1,500 or less, The RealReal offers a 55% commission, for example, while it pays up to 85% on fine watches.
Does The RealReal refund shipping?
We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
Is The RealReal trustworthy?
With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 100+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Is The RealReal a trusted website?
The RealReal has a consumer rating of 3.67 stars from 4,855 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with The RealReal most frequently mention customer service, great experience and fast delivery. The RealReal ranks 4th among Discount Clothing sites.
How quickly do items sell on The RealReal?
Pricing. Skoda explains, “We aim to be fully transparent regarding the item's resale value. It is in both of our interests to sell at the highest possible price within 30 days to ensure the consignors are getting paid as soon as possible. Our pricings are based on algorithms, item type, age, condition.”
Do you have to pay duties on The RealReal?
I know that TheRealReal does not cover any duties outside the US, and my friend had to pay high fees when she shipped them to Canada direct. To my fellow Canadians, I would highly recommend sending them to a US location if you can.
Is The RealReal legit Reddit?
THE BAD: Let's address the elephant in the room — The RealReal is notorious for fakes. As they process large quantities of clothes (which allows them to keep prices low), copywriters who write up clothing description in fact do the bulk of the authentication.
How long does it take The RealReal to authenticate?
between 10-15 daysSign up to receive a one-time code and drop-off items to sell with The RealReal at your convenience. Once we receive your items, they will be authenticated, photographed, priced and included in your profile under My Sales. This process usually takes between 10-15 days.
Is The RealReal legit Reddit?
THE BAD: Let's address the elephant in the room — The RealReal is notorious for fakes. As they process large quantities of clothes (which allows them to keep prices low), copywriters who write up clothing description in fact do the bulk of the authentication.
What does on hold mean The RealReal?
We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely.
How long does it take to return a RealReal item?
Online returns must be requested within 14 days of shipment or in-store purchase date and items must be received within 21 days of shipment or in-store purchase date. Items received after 21 days or with the security tag missing or removed cannot be returned. Those items are eligible to be sold with The RealReal or will be returned to the client. Click here to learn more about selling your items with The RealReal.
Can you return items sold at 40% off the list price?
Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.
Does Curbside accept returns?
All Retail Locations Accepting Curbside Return Drop-Offs And In-store Returns.
How to return a symlink?
To send a return, follow these steps (for international or Home/Art returns see below): 1 Make sure your returned items meet the conditions of our Return Policy. 2 Pack your return in a sturdy box with adequate padding to protect the item. 3 Fill out the return portion Packing Slip that was enclosed with your order – be sure to include your RMA (Return Merchandise Authorization) number, your name and signature. 4 Place the completed Packing Slip inside the package with your returned item. 5 Affix the return address label (provided with your order) to the outside of your package. If you have misplaced your return address label, click here to print a new address label, or ship to the address below. 6 Write the RMA number on the label or box. 7 A prepaid shipping label is included with U.S. orders. If you choose to use this, $11.95 will be deducted from your refund amount. Or, you can take your return package to the shipping carrier of your choice. 8 We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
Where to put return address label?
Affix the return address label (provided with your order) to the outside of your package. If you have misplaced your return address label, click here to print a new address label, or ship to the address below.
What is the RMA number on a return slip?
Fill out the return portion Packing Slip that was enclosed with your order – be sure to include your RMA (Return Merchandise Authorization) number, your name and signature.
How long does it take to process a high value order?
High value orders, or orders shipping to an address other than the billing address, require approximately 2 additional processing days. High value orders include orders with any item over $1,000, or multiple orders that have been placed within a 24 hour period totaling $1000.
Does Platinum have 2 day shipping?
Artwork and Furniture that is oversized may require a longer lead time. Home and Art items are excluded from the 2-day shipping for Platinum members. Costs vary by the value and size of an item. You can determine shipping costs for a specific item during the checkout process before making a purchase.
Is RealReal a fiduciary?
The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax.
Buyer
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Consignor
What sports, outdoor, electronics, and collectible items do you accept?
COVID-19
What safety measures are in place for at-home services during COVID-19?
When did RealReal go public?
The RealReal, a large and important player in the online luxury resale business, has been so successful that it went public in late June. On the morning of this article’s publication, the company’s market capitalization was over $1.7 billion.
What would happen if RealReal eliminated its entire marketing budget?
Even if The RealReal eliminated its entire marketing budget, it would reduce the loss by only about half. Covering the other half of the losses would be a big lift for a company the size of The RealReal, and adding authentication costs would stretch its time frame for ever reaching profitability.
What is the key aspect of a resale company?
One of the key aspects of a resale company is authentication . There are a lot of fakes in the market, especially if the brands are high-end. (My fellow Forbes contributor and mentor Walter Loeb has an article about fakes here .) Having an intermediary with expertise who vouches for authenticity is an enormous value-add for consumers because it often takes an expert to detect forgeries.
What is page 93 of the prospectus?
Also in its prospectus is a chart (Page 93) that shows the process The RealReal undertakes for all the items it receives to put on sale. It looks like this (in part):
Why are brands not encouraging resale?
So far, brands have not been encouraging about resale because they want to sell more new stuff and resale inhibits that. But over time, as consumers demand it and sustainability becomes an increasingly popular commercial proposition, brands will think about it again.
Who authenticates RealReal?
Here is the nub of the problem: A great deal of the authentication at The RealReal is done by people whose title is “copywriter.” According to my sources, a majority of products sold are authenticated by these so-called copywriters. Normally, a copywriter is a person who, well, writes copy. And indeed the copywriters do write the copy–the words that accompany the pictures next to an item for sale on The RealReal’s website–but they are also doing authenticating.
Is RealReal credible?
These people are not journalists, and they are not credible. The RealReal stands 100% behind our state-of-the-art authentication process.” In response to the Chanel lawsuit, according to WWD, The RealReal called it “an alarmingly thuggish effort to stop consumers from reselling their authentic used goods.”
