This policy states that from now on:
- Passenger-only tickets may be exchanged for other travel during the first 24 hours after departure of the original ticket;
- Cargo tickets may be exchanged for another trip up to 48 hours after departure of the original trip;
- If a ticket exchange is not completed within the respective 24- and 48-hour timeframes, the exchange will not be allowed;
Full Answer
What does ticket insurance cover Ticketmaster?
“Event ticket insurance insures your financial investment of the event tickets including taxes and shipping costs … should you not be able to attend the event for a covered reason,” the site said. Ticketmaster highlighted the “yes” box to indicate that it recommended buying coverage.
What is the Ticketmaster refund and exchange policy?
What is the Ticketmaster refund and exchange policy? Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. Return to top.
How long does it take to get a Ticketmaster refund?
How long does it take to get a Ticketmaster refund? For events scheduled to take place at Ticketmaster’s participating venues, full refunds are available for up to three (3) days following a purchase, as long as that purchase wasn’t made within a week of the scheduled event date.
Can you return tickets to Ticketmaster?
perhaps those days should return. It honestly wouldn’t be the worst thing in the world if they did, because it could mean actually getting inside the parks might actually get cheaper. The ticket price to enter Disneyland on opening day in 1955 was $1 ...
Does Ticketmaster allow returns?
Refunds. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking).
Does Ticketmaster have a 24 hour cancellation policy?
We now have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. This means you can cancel and refund, or exchange your order if you change your mind within 24 hours of booking with us.
How easy is it to get a refund from Ticketmaster?
* If refunds are available for your event, your refund request will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days.
Does Ticketmaster take 30 days to refund?
You don't need to do anything if an event is canceled. You will get a full refund transferred to your account automatically. The funds will be transferred to your original payment method. You can expect to receive your refund within 30 days of the purchase.
Can I cancel a Ticketmaster purchase?
Purchased tickets through Ticketmaster are non-refundable. This also applies when you have chosen Klarna as payment method. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. The service charge is not refundable.
Can I cancel order for tickets on Ticketmaster?
Under "Profile", select "My Tickets" Select the order you want to cancel from the list and click "Cancel" Make sure your personal information is up to date and state the reason for the cancellation. Click "Ok"
Why is it so hard to get a refund from Ticketmaster?
“Due to the unprecedented volume of cancellations, please note that you should expect to receive your refund in as soon as 30 days,” the statement reads. It's possible that many current ticket holders could still receive refunds further down the line, but an increasing number of Americans require immediate relief.
Can I get a refund if my concert is rescheduled?
If an event is rescheduled to another date, your tickets should be valid. If you can't make the rescheduled date, then you're entitled to a full refund. The ticket seller is responsible for giving you a refund for tickets to a cancelled event.
Where is my refund from Ticketmaster?
If refunds for your event are approved by the Event Organizer, you will see a “Request a Refund” link in your online account. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer.
How long does it take to get a refund for a concert?
You should typically get a refund for the ticket and any fees or service charges within 30 days. “If it's been canceled, chances are you're going to get your refund automatically.
How long does it take to get a refund from Ticketmaster for Cancelled show?
Given the exceptional number of events canceled or postponed as part of government measures against COVID-19 virus, the processing times for your refund request will be longer than usual - up to 6 weeks.
Is there a class action lawsuit against Ticketmaster?
A new class-action lawsuit seeking to represent any Ticketmaster customers who purchased tickets since last July claims the vendor and its Live Nation Entertainment parent represent a monopolistic “monster” that “must be stopped.” The complaint, obtained by Rolling Stone and filed Jan.
Where is the refund button in Ticketmaster?
Click "My Tickets" to get to your "My Events" Page. Click the "See Details" button to the right of your order. If the Event Organizer is offering refunds for your event, a “Request A Refund” button will appear (as seen in the screenshot below). Click the “Request A Refund” button.
Can I dispute a Ticketmaster Charge?
Both Ticketmaster and Live Nation are issuing refunds for canceled events automatically and back to the form of payment you used, often within 30 days of the event being canceled. You may also have the option to request a credit for a future show, and you may be incentivized to do so.
How long does it take to get a refund from Ticketmaster for Cancelled show?
Given the exceptional number of events canceled or postponed as part of government measures against COVID-19 virus, the processing times for your refund request will be longer than usual - up to 6 weeks.
Can I get a refund if a concert is rescheduled?
If an event is rescheduled to another date, your tickets should be valid. If you can't make the rescheduled date, then you're entitled to a full refund. The ticket seller is responsible for giving you a refund for tickets to a cancelled event.
What happens if you transfer tickets multiple times?
If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry. All previous ticket barcodes will be invalidated.
What is the currency of tickets?
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
What is ticket limit?
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event ( also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each account must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
Do third party ticket resale tickets have to be set?
Similarly, we facilitate third party ticket resale transactions, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale on our site at prices that are higher than their original prices. THE PRICE THAT YOU PAY FOR RESALE TICKETS MAY THEREFORE BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRINTED ON THE TICKETS.
Can you get a resale ticket from a reseller?
If you purchase a resale ticket through our Site, you will be purchasing that ticket from either (a) a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b) in limited circumstances, the Event Organizer. Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void.
Do event organizers set the face price?
We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices.
Can you refund a seating map?
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
Ticketmaster Return Policy
Consumers who buy tickets from Ticketmaster for events that are later cancelled are usually issued an automatic refund, requiring no effort on their part. Those who bought their tickets at a retail outlet can take the tickets back to the same place to receive their refund.
See what others are saying about Ticketmaster returns, refunds and exchanges
We purchased 6 Elton John Tickets through ticketmaster on 10/15/20. Concert was cancelled due to covid. Re-scheduled for Feb of 2022. Unfortunately none of the 6 people can go at that time.
