Standard Return and Refund Policy
- Tile can only refund orders placed directly through our website. If you purchased your Tile (s) through another party...
- You can return your Tile for a refund within 30 days from the day you received your Tile shipment.
- The order must be returned in good condition with its original packaging.
- Partial returns are not eligible for refund...
What is the return policy for field tile?
A refund will be issued for active* products returned in the same condition they were received within ninety (90) days of the date the goods were received by the Buyer. Field tile must be returned in factory sealed, full box quantities only unless sold as a sample.
What is Tile Shop's return policy for third-party gift cards?
In the event a third-party gift card was used for the original purchase, a refund will be issued in the form of a Tile Shop gift card. Exchanges are welcome and subject to the same specifications as our Return Policy.
What is the return policy for products?
Products must be returned in the same unit of measure as purchased (e.g. pallet, box, or each). Field tile must be returned in sealed, full box quantities unless purchased as a sample as indicated on the sales receipt. Liquid and powder products must remain unopened and in sellable condition to be eligible for return.
What is Floor&Decor’s return policy?
Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase.
Can tile be returned to Home Depot?
Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.
Are tile samples returnable?
If you are unhappy with your sample, let us know. Either bring the sample back to your nearest store or call our customer service at 888-398-6595 and we will work with you to find other options.
What is the policy for return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Can I return unused tiles to floor and decor?
Floor & Decor Return Policy Returns must be made within 30 days of when you receive the product. Whether you've purchased the item in store or online, you may return unopened, unused, resalable items to any Floor & Decor store location. Used or opened tools, if verified to be defective, can be exchanged.
Do you have to pay for tile samples?
Home Depot: A lesser known part of Home Depot's website offers ceramic tile samples. You pay for the tile itself, but S&H is free. For example, you can get one tessera from the larger Sand Beach Pelican Glass mosaic. That tessera, individually $5.00, works out to be $180 per square foot.
Who owns tile bar?
Eli MechlovitzThe company that eventually evolved into TileBar was launched in 2006 by President & CEO Eli Mechlovitz. Raised in the tile industry, Mechlovitz envisioned new approaches to the distribution and online sale of mosaic tile and launched the firm from a small garage warehouse.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
Can I return an item after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How do I return an order?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can I return unused tile to Lowes?
Return Policy If you're not completely satisfied with your Lowe's purchase, simply return the merchandise to any Lowe's store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.
Is floor and decor owned by Home Depot?
Floor & Decor, headed by former Home Depot Inc HD. N executive Thomas Taylor, provides tile, wood, laminate and natural stone flooring along with decorative accessories and operates about 45 warehouse-format stores across 12 states.
Is porcelain floor tile slippery?
Ceramic and porcelain tile floors can be notoriously slippery. The very feature that makes tile easy to clean—its smooth, non-porous nature—also means that it is slippery underfoot. Add extra tile glazing, water, and dress shoes, and a rush to get to work can mean a trip to the emergency room instead.
Can you get free backsplash samples?
Not sure what style or finish you want to use for your backsplash, ceiling or wall panel project? No worries. You can order up to 10 FREE samples to get an idea of how great our products will look in your home.
Can you return samples at Tilebar?
Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.
Are Tilebar samples full size?
WHY TILEBAR SAMPLES. Delivery was fast and the samples a generous size so that you can see the pattern well.
How do I return a tile tracker?
New Tile trackers, like the 2022 Tile Pro, Tile Mate, and Tile Slim now feature QR codes printed right on the back. Anyone who finds a lost Tile tracker can then simply scan the QR code using their smartphone and get the provided contact details of the owner so they can safely return the item.
How long does it take to get a refund for field tile?
A refund will be issued for active* products returned in the same condition they were received within ninety (90) days of the date the goods were received by the Buyer. Field tile must be returned in factory sealed, full box quantities only unless sold as a sample.
How long is the warranty on tile?
The Tile Shop offers a 25-year system warranty for projects completed in accordance with the Tile Council of North America (TCNA) standards and using only Tile Shop products for preparation, installation and maintenance. No product warranties, express or implied, are offered for purchases installed using Tile Shop products in part.
What to do if buyer is dissatisfied with tile?
If Buyer is dissatisfied with the product for any reason, they are to notify a Tile Shop representative to arrange for the materials to be returned.
What is a tile shop?
The Tile Shop sells products that are either a natural stone cut from a quarry, a clay tile or another material that is processed and manufactured to achieve certain colors and textures. Stone is a natural product subject to variations in size, color, shade, veining, texture and polish. These variations are what make natural stone unique.
How long does it take to get a refund check from a company?
Cash ($10 and over) and check: A refund check will be processed and sent to the customer at the address on the invoice in 10–14 days. If a check is used, please allow 3–4 business days for the check to clear before a refund may be processed.
How long does it take to get a refund for a product that was returned?
A refund will be issued for active products returned in the same condition they were received within ninety (90) days of the date the goods were received by the Buyer.
Can you get a refund from Tile Shop?
Customer must present the original card to receive a refund. Third-party gift cards: The Tile Shop cannot process refunds onto third-party gift cards of any type, including those offered by major credit card providers. In the event a third-party gift card was used for the original purchase, a refund will be issued in the form ...
How long does it take to return tiles from TileBar?
Did you order too many tiles, or not 100% satisfied with your purchase? No problem. TileBar is happy to accept returns within 365 days of your order. Please read the following information carefully.
How long does it take to get tile bar?
Most products are in stock in our NJ warehouse and ready to ship to your doorstep. Our lightning fast shipping means you should expect to receive your order within 7-10 days. Need it sooner? Expedited shipping options are available at checkout.
How long does it take to get a pre-filled RMA?
You will receive a pre-filled RMA form within 2 business days of submitting your request.
Can porcelain tiles be shipped?
Larger orders and delicate material, including most orders of porcelain tiles, may need to be shipped via freight carriers. The freight company may contact you to set up a delivery appointment. These orders will normally include curbside delivery only.
Does TileBar pay for shipping?
3. TileBar doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.
How long does it take to return a floor and decor?
If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that we use to authorize returns and prevent fraud. We reserve the right to limit returns or exchanges without a valid receipt.
Can you cancel a special order before shipping?
Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care.
Can you return flooring after it has been installed?
Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Can you return floor and decor?
Once a product has been installed, it cannot be returned. Floor & Decor® is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Can you refuse a shipment from Floor and Decor?
DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Floor & Decor will charge all applicable shipping fees as part of the return. Call Customer Care at 770-421-3705 / 877-675-0002 for assistance.
