Can you return bridal gowns?
A: Wedding gowns are usually custom ordered, so most stores will not give you a refund, but it's still a good to check.
How long does Madame bridal shipping take?
What is the time frame of delivery for a dress? Stock dresses can be delivered to your address within 7-14 business days from the day of your purchase. Stock dresses that are to be delivered to an international location will be shipped within 10-20 days depending on the shipping address.
Where is Madame Bridal located?
Madame Bridal is an offspring of an old established bridal boutique now located in Palm Beach County, Florida for the past 30 years. When we decided to open our online store we carried our love of customer care and expanded it to the internet.
Can you go one size up on a dress?
If you are in between sizes, we always recommend going one size up. If you get a smaller dress, there is nothing you can do but if the dress is a little bigger, you can always get alterations.
Bridesmaids, Flower Girls, Maternity & Jrs Bridesmaids
10 business days $17.75 (Any additional dress will be $10 per dress) (Ground)
Prom Dresses and Social & Evening dresses
10 business days $26.75 (Any additional dress will be $14 per dress) (Ground)
Unclaimed Merchandise Shipped To Our Customers
To insure safe and reliable delivery of your purchase all merchandise is shipped with signature requirement.
My daughter and I ordered a dress
My daughter and I ordered a dress, rush shipping. Never got a confirmation that the dress shipped so I text and tried to call. Got nothing. My daughter called a different number and a lady with a foreign accent tells her that the order was cancelled 3 days ago. I still have not received an email concerning the dress!!!!
My dress never came
Hi Zoild some deliveries have been delayed due to circumstanced beyond our control.
Deceitful purchase and return policy
Deceitful purchase and return policy. ****BEWARE**** DO NOT PURCHASE FROM THEM IF YOU THINK YOU ARE ABLE TO GET A REFUND FOR ONLINE PURCHASES THAT DO NOT FIT. YOUR ORDER WILL SUDDENLY BE DEEMED AS A SPECIAL ORDER EVEN THOUGH IT WAS NEVER DISCLOSED AT PURCHASE. HORRIBLE UNFAIR EXPERIENCE..also The business response to this is not true.
Customer service was amazing
Customer service was amazing! Dress was stunning and of great quality! It was delivered exactly when was told. I highly recommend.
Okay but could be better
I ordered a dress that said it was in stock and my order ended up canceled the next day because it was out of stock. I got my money back but would've been nice had I known it already out of stock so I didn't waste my time ordering.
Excellent service
Excellent service. Ordered over the phone and received dress the next day!
How long do you have to return a product after it has been purchased?
You can return any item you bought within 60 days after receiving it. You do not have to give a reason for your return and you will get a full refund of the purchase price paid.
How long does it take for a refund to be processed?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again.
Do you get a gift certificate if you return a gift?
Once the returned item is received, a gift certificate will be mailed to you.
Overview
Madame Bridal has a consumer rating of 3.55 stars from 145 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses. Madame Bridal ranks 29th among Wedding Dresses sites.
Reviews (145)
Al from Madame Bridal is absolutely the best! I was very stressed to find a dress for my son's Bar Mitzvah. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. He accommodated me even though I forgot to make an appointment and stayed later to help me.
About the business
Bridal dresses, wedding gowns, special occasion dresses and accessories.
Owner did his best to fix the issue
Had a problem with the delivery date, bank got the money back and the store reached out to rectify.
Madam Bridal gown
Madam's Bridal gown was as beautiful as shown in picture and fit nearly perfect. I had the fabric taken in slightly in the chest as well as hem keeping the lovely train. My only concern with the company was not having a reasonable number of dress sizes in stock. The dress was made in China and shipped within 3 months.
Excellent service
Excellent service!! Friendly staff and very helpful. Speedy delivery. Would definitely recommend.
Gorgeous mother of the bride dress!
I absolutely loved my dress! It was just what I was looking for, & I received so many compliments on it at my daughter’s wedding! Definitely worth the price! 💗
LOVE THE DRESS!
LOVE THE DRESS!! FAST SHIPPING! I Can't wait to wear it in May for my sister's wedding. Thanks so much!
Jill J LLC
I ordered an expensive dress, over 500. I get an invoice from my Paypal that my payment was made to someone named Jill J LLC? I receive no email from the site and then finally, I look to check my order on Paypal because it was the only trusty source and see that they canceled my order and did not notify me. Thank god for Paypal.
NEVER again
NEVER again Overpriced, and the 5 day return policy is ridiculous. And by the way, you will NEVER get a refund, only a credit to a store with clothing you will NEVER wear again. Avoid at all costs.