How do I return a purchase to a torrid store?
In-Store Returns: Bring your store receipt or packing slip to your local store and a sales associate will help you process your return. Please note that if you used Klarna, Apple Pay or Google Pay to pay for your purchase on Torrid.com, you cannot return or exchange at a Torrid store. PayPal purchases may only be returned by mail or to U.S. stores.
What is torrid's returns/exchange policy?
Click here for instructions and to view our returns/exchange policy. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt.
How do I contact torrid customer service?
Dialing 1-866-867-7431 for U.S. purchases or 1-626-603-3190 for international orders Sending an email by filling out the form on the Contact Us page of the Torrid website
What is torrid's return policy for push up T-shirts?
NEW! Push Up T-Shirt Thank you for your entry! We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item (s) to the nearest Torrid store or by mail. Have more questions? Review our Return and Exchange Policy. - Fill out the Self-Serve Return Form and print when complete.
Does Torrid accept returns?
If you're unsatisfied with your purchase, feel free to return your items within 60 days of the purchase date on your receipt or packing slip by either mailing it back to us or by going to your local Torrid store.
How long do I have to return an item to Torrid?
We hope you love what you've ordered, but we know that sometimes things don't work out:Initiate your return within 60 days of the purchase date on your receipt or packing slip.If you want to replace an item in a different size or color, we recommend processing a purchase quickly as items do sell out.More items...
Will Torrid accept returns after 60 days?
You can return items you bought from Torrid within 60 days of the purchase date. If your items are missing or damaged, you can contact customer support by: Dialing 1-866-867-7431 for U.S. purchases or 1-626-603-3190 for international orders.
How do I return an item to a store?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Does Torrid do price adjustments?
Does Torrid.com offer price adjustments? You may come across price variations due to changing promotions, price adjustments or markdowns during your shopping experience or after your order has been placed. We unfortunately cannot offer price adjustments on any items from prior purchases.
How much do you have to spend to use torrid cash?
3 EASY STEPS! Sign in and add at least $50 of regular price items to your bag. (Not applicable on clearance.) Apply your available Torrid Cash in cart or at checkout.
What did Torrid do?
This time, the creator explained that Torrid decided to turn off comments on the video she had duetted instead of making an effort to fix things. As time passed and more people viewed her videos, fans of Torrid allegedly called the creator's workplace and claimed she made several inappropriate jokes.
What is a Torrid VIP?
What are the benefits of being a Torrid Rewards VIP member? As a Torrid Rewards VIP member, you will earn 1 point for every $1 you spend and receive a $20 reward for every 250 points. Plus, you will get free standard shipping online for all purchases made in the 48 contiguous states.
Is Torrid a credit card company?
Torrid credit card - Home. To make a payment or check your balance online, you can sign in or visit Comenity's EasyPay.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
Can I return a product if I'm not happy with it?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
Do retail stores have to accept returns?
Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
What did Torrid do?
This time, the creator explained that Torrid decided to turn off comments on the video she had duetted instead of making an effort to fix things. As time passed and more people viewed her videos, fans of Torrid allegedly called the creator's workplace and claimed she made several inappropriate jokes.
What shipping service does Torrid use?
US Postal serviceOrders shipped via standard shipping are typically delivered via US Postal service and can be tracked on Fedex.com or UPS.com.
How often does Torrid restock shoes?
How often do new styles arrive on the website? New styles are arriving all the time! We recommend that you check the New Arrivals section daily. Torrid products sell fast so don't wait to shop!
How do I contact Torrid?
(866) 867-7431Torrid / Customer service
Why is Torrid Return Policy the most satisfying?
Because of that Torrid Return Policy is the most satisfying of all because you don’t have to go home facing disappointments. Still, there are a few basics you don’t want to miss out on knowing because the smaller things always make a huge difference. Let’s have a look over it once.
How long does Torrid return policy last?
If you wish to return anyway, make sure it is within 90 days from the date of purchase.
What is Torrid site?
The torrid site is enabled with a feature that helps you search the nearest store around you. It goes with the name of the “locate the store near you” option. Check out the nearest store near you through that feature.
How long does it take to return a Torrid?
The Return Policy of Torrid is really simple and easy to use. You must make sure that you return your items within 90 days from the purchase. There are a few basics you must know before you initiate your return. Let’s have a look over it once.
Is Torrid a scary return policy?
Here is another part of the policies which is scary for many people, because it is the most important part of the return policies. The Refund Policy of Torrid is not scary at all and is as simple as it could get. Let’s have a look over it once.
Is Torrid a trustworthy brand?
Torrid is one of the most trustworthy brands across the United States which makes it an ongoing responsibility for the company to uphold the expectations of their valuable customers . Torrid Return Policy is the most refined way the company chooses to display its reliability. Let’s see how.
WHAT IS YOUR RETURN POLICY?
We hope you love what you’ve ordered, but we know that sometimes things don’t work out. If you’re unsatisfied with your purchase, feel free to return your items within 60 days of the purchase date on your receipt or packing slip by either mailing it back to us or by going to your local Torrid store.
HOW DO I RETURN OR EXCHANGE SOMETHING?
In-Store Returns: Bring your store receipt or packing slip to your local store and a sales associate will help you process your return. Please note that if you used Klarna, Apple Pay or Google Pay to pay for your purchase on Torrid.com, you cannot return or exchange at a Torrid store. PayPal purchases may only be returned by mail or to U.S. stores.
IF I RETURN MERCHANDISE, HOW LONG WILL IT TAKE TO RECEIVE MY CREDIT?
We will process your credit as soon as we receive your returned merchandise in our warehouse. Please allow 1-2 weeks for processing returns. The purchase amount will be restored to your original form of payment anywhere from 24 hours to 7 business days, depending on your financial institution’s policy.
HOW WILL I GET MY REFUND IF I PAID WITH KLARNA, PAYPAL, APPLE PAY AND GOOGLE PLAY?
Please return your items by mail to receive a Klarna, PayPal, Apple Pay or Google Play refund. PayPal purchases may also be returned to U.S. stores.
WILL I BE CHARGED A RETURN SHIPPING FEE?
By using our shipping portal to initiate your return, we will deduct $6.00 from your total return amount.
How long does it take for Torrid to refund?
It may take up to seven business days for the refund to show on your original payment method. If you paid for your purchase using a gift card, you might have to wait up to four weeks for Torrid to return the funds. The company doesn’t offer refunds for shipping and handling fees.
How to return a Torrid item?
Torrid Return Policy—The Basics. You can return items you bought from Torrid within 60 days of the purchase date. If your items are missing or damaged, you can contact customer support by: Solve My Problem. Get Started. Dialing 1-866-867-7431 for U.S. purchases or 1-626-603-3190 for international orders.
How to return a package to USPS?
Fill out the return form on your packing slip if you’re returning an online order, or print it out yourself and complete it. Pack your products along with your proof of purchase and return form. Take your package to your nearest USPS.
Does Torrid waive shipping fees?
Domestic VIP members are eligible for free shipping if they had the VIP status when they purchased the product they’re returning. Torrid will waive shipping fees for VIP customers if they: Use the shipping label they received with the original order. Ship all the items they’re returning in one package.
Can you return items on Torrid?
Torrid won’t allow you to return: Clearance and final sale items. Products with no proof of purchase. Torrid items you bought through third-party sellers. Merchandise that’s missing the original packaging or tags. Torrid declares the following products as the final sale ones: Tights. Earrings.
Why does my order say "Still Processing?"
When you see “still processing” on your order status, don’t worry, we haven’t forgotten about you! That just means we’ve received your order, and you’re in line to have it filled as soon as we can get to it. Due to overwhelming demand, it may take 5-7 business days before your order ships—and the status will say “still processing” until then.
Why is my return taking so long?
Please allow 1-2 weeks for processing returns. Don’t forget that you can use your UPS/USPS tracking number to make sure your return made it to us. Unfortunately, until it’s processed in our distribution center, we are unable to advise on the status of your return.
When will my local store reopen?
We are reopening our stores in phases where it is safe and legal. We’ll communicate all store reopening announcements on our website—check to see if your nearest store is open by using our Store Locator. The best way to stay in the know about our stores, is to sign up for our emails or download the Torrid App.
How will I know when my store is reopen?
Nothing is more important to us than your health and the health of our employees. All US stores are now open in accordance with state and local government. Canadian stores will be reopening in phases and will only do so when allowed by local governments. We will communicate all store reopening announcements on our website.
What is being done to make sure that customers and employees are safe once stores are reopen?
To make sure everyone stays safe and healthy, we’re committed to following the guidelines given by the CDC. Some of the steps we’re taking to protect you and our associates are:
Will store hours remain the same?
While most of our stores are back to normal hours of operations, store hours may vary by location due to unforeseen circumstances. Please check your local store hours using our Store Locator.
Can I still shop on Torrid.com?
Yes! Torrid.com and the Torrid app are available 24/7 for all your style needs.
Do I need to create an account to place an order?
No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
Is your site secure?
Yes. All credit card information is encrypted across a secure line. You can learn about the encryption we use by on the Verisign logo, located at your Shopping Cart.
What if I need to change my order after I hit "Submit"?
Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel orders if they have not shipped. Please contact us for assistance.
Will I be charged for making changes to my order?
You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.
How do I know if my order went through?
You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.
Why haven't I received an email regarding my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
How do I return or exchange something in my order?
In-Store Returns: Bring your store receipt or packing slip to your local store and a sales associate will help you process your return. Please note that if you used Klarna, Apple Pay or Google Pay to pay for your purchase on Torrid.com, you cannot return or exchange at a Torrid store. PayPal purchases may only be returned by mail or to U.S. stores.
SHIPPING RATES & DELIVERY TIMES
Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.
BUY ONLINE, SHIP TO STORE
You can ship online orders directly to your local Torrid store. And the best part about it is it's free (we love that word). Plus, when you go to pick up your order in the store, you can try your purchases on to be sure you love them before you take them home.
What is Torrid Rewards?
In this new program, members in the Loyalist tier will get many of the best perks of Platinum status—free standard shipping, more rewards, and a private customer service line—plus brand new benefits, like Torrid Cash loaded right to your account and extra point earning opportunities.
How many points do you get on Torrid Rewards?
As a Torrid Rewards member, you will earn 1 point for every $1 you spend and receive a reward every time you reach 250 points. Depending on your tier, your rewards will be worth $10, $15, or $20. Plus, you can earn points through a variety of other activities, like clicking on our daily email and writing product reviews.
How long do you have to spend to become a loyalist?
Once you spend at least $500 on qualifying purchases within a 12 month period, you will automatically become a Torrid Rewards Loyalist member for 12 months. After that time, you must continue to spend $500 every 12 months to maintain your Loyalist Status.
What happens if you don't use your reward?
Also, if you do not use your entire reward, you will forfeit the rest of the reward. Example: if your total purchase is $16.00 and you want to use two $10 rewards to pay for it, you will forfeit the remaining $4.00 of your $10 reward. Unfortunately, rewards not used in entirety will not be given back as cash.
