You can place your return request through our TUMI Customer Service, we will provide you the detail & required information to return the product (s). Product (s) which is not purchased from www.tumi.sg are not applicable for return/refund. Return without confirmation from TUMI Customer Service will not be accepted.
Full Answer
How do I Return my Tumi outlet purchase?
TUMI Outlet purchases can only be returned at a TUMI Outlet. TUMI.com returns can be made by mail or at our TUMI Full Price Retail stores. We ask that the product be unused, in the original boxes with all original paperwork, parts, and accessories to ensure full credit.
What is TUMI's return policy for returns?
Tumi.com returns can be returned to the warehouse and physical TUMI Full Price store. Physical TUMI Full price store returns can be returned back to the store within the original country of purchase only. They cannot return it to Tumi.com.
Where can I use my Tumi gift card?
TUMI Gift Cards may be redeemed for merchandise at any U.S. TUMI owned Retail Store, U.S. TUMI Outlet Store or on Tumi.com. Personalized merchandise may not be returned. TUMI offers a one-time price adjustment on merchandise with original receipt presented in person within 30 days of purchase.
Can I Return my Tumi accent?
Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. Tumi.com returns can be returned to the warehouse and physical TUMI Full Price store. Physical TUMI Full price store returns can be returned back to the store within the original country of purchase only.
Can you return an item without a receipt?
"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."
Can I return TUMI bag?
We want you to be fully satisfied with every product that you purchase from TUMI.com. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable.
Does TUMI do trade ins?
Throughout the month customers will be encouraged to participate in Tumi's trade-in programme by donating an old briefcase in exchange for a -20% discount off a new Tumi briefcase.
Can you return monogrammed TUMI?
Unfortunately, once you monogram it, you can't return it. Also, if you buy something at a store, you can't return it to Tumi. You have to return it to a store.
What is a Tumi Tracer?
TUMI Innovations. Tumi Tracer® The Tumi Tracer® is an exclusive, complimentary program that helps reunite Tumi customers with their lost or stolen items. The core of the program is a unique 20-digit individual product number printed on a special metal plate that is permanently affixed to Tumi products.
Can you change Tumi monogram?
We can absolutely replace the monogram patch. And it's complimentary! Pls bring your bag to a store and an associate would be happy to help.
Is Tumi considered luxury?
Tumi is a luxury manufacturer of suitcases and other travel products. Think of Rolex for watches. That's what Tumi is for suitcases and travel bags. They have built their brand through the years and their luggage is often associated with success.
Did Tumi ever have lifetime warranty?
What is known at this time is that Tumi no longer offers a lifetime warranty. Most products come with a five-year warranty, the first year of which is “worry free,” meaning it will cover all repair costs, including shipping, even if the damage was caused by the airline.
Are Tumi bags heavy?
Tumi's lightest luggage collection is the Tumi Latitude. An international carry-on in this range weighs 6.29 pounds. For comparison, the same sized case in the Voyageur collection weighs 7.63 pounds.
How do I remove the initials from my Tumi bag?
The leather monogram patch is only attached to the metal frame with 3M adhesive tape. You can remove the patch yourself with a micro flathead screwdriver and pull the tag off to see the metal casing from the outside, Moving Chicane likes this. Thanks very very much.
Where do you find Tumi Tracer number?
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
How long does it take Tumi to monogram?
The font is a classic yet bold serif-style, which perfectly complements the Tumi design philosophy. Best of all, since the process usually only takes 30 minutes, you can often get your new Tumi luggage monogrammed while you shop.
When did Tumi end lifetime warranty?
Unfortunately, Tumi discontinued its lifetime warranty service in 2004. The company shifted from lifetime warranty to a five-year warranty. Tumi has been owned by Samsonite International for two years now, expect the level of service to continue to drop. Samsonite owns over 11 different luggage brands.
Is Tumi worth it Reddit?
I work with a couple of guys who own Tumi backpacks and absolutely love them. Took a look and they feel solid and indestructible. One of those bags definitely feels big enough to properly onebag in them. They are definitely very pricey, similar to the Goruck series.
Where is my Tumi Tracer number?
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
How do I register my Tumi product?
Register Your TUMI® LuggageGo to tumi.com.Scroll down to the footer area on the home page.Under the “My Account” section click on the “Register Your TUMI” link.Log into your TUMI account (Important notes: Make sure to log in with your United email address.More items...•
Can you return Tumi accents?
Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.
What to pack items in to be returned?
Pack the item to be returned (with original labels, instructions for use, warranty booklets and other tags and outer packaging ) in a box to avoid damage during transit.
How to use Tumi fabric refresher?
Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry. The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for Tumi to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories. Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.
How to return a Tumi item?
To return an item purchased on TUMI.com, securely pack the unused item in the original packaging along with the completed return slip stating the reason for your return, all paperwork, parts, and accessories. Please remove any extra labels from the outside of the package before shipping.
How long does it take for a refund to appear on a credit card?
Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank. .
How to leave a review on Tumi?
You may also leave a review on Tumi.com by going to the Product Detail Page, select Ratings and Reviews, and Add a Review.
How to check order status on Tumi?
You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders.Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link is also located in your confirmation email. Please note: order information may not appear in your order history on www.TUMI.com for up to 24 hours .
How to submit a repair request to Tumi?
You may submit an online repair request form by visiting our Service and Repair link https://www.tumi.com/repairRequestGuest and completing the online repair request form.
Where can I buy Tumi?
The TUMI | McLaren collection will be available in TUMI Full-Price Retail stores, TUMI.com, select McLaren dealerships and select department and specialty locations, globally.
Free returns
We want you to be fully satisfied with every product that you purchase from TUMI.com. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable.
Your right of retraction
If you are not satisfied with a product that you have purchased, you may return the product unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price.
Return instructions
Please complete the return form. Within 3 - 5 business days we will email you a return label, a return number, and further instructions on how to finalize your return.
