Late Return – If you return the car after the time stated in the agreement, you will pay a late return fee. This is $50 per hour up to $200. There is also an admin fee for Turo on top of that. Gas – You are expected to fill the car up to the level of gas that it had when you picked it up.
Full Answer
What is Turo’s car rental cancellation policy?
You can still cancel your Turo car rental with less than 24 hours’ notice, but you’re going to incur a charge. If you rented a vehicle for two or more days, your trip fee will be one day’s trip price. The cancellation fee for a shorter trip is a half day’s rent. 3. Turo Cancellation Policy COVID
Can I get a refund for my Turo go trip?
Guests in Turo Go cars are only eligible for a full refund if they: do not complete trip check-in and contact customer support no more than 2 hours after the scheduled trip start.
What happens if my flight is delayed or cancelled on Turo?
If the host cannot or does not accommodate a new start time and the trip must be canceled, Turo will issue the guest a full refund if they've message their host and provided documentation. Specifically, guests must notify the host of the flight delay or cancellation at least one hour before the scheduled Turo trip start time.
What happens if I don't accept a Turo go car?
Guests are only eligible for a full refund if they: do not accept the vehicle, do not check in for the trip, and immediately contact Customer Support to report the issue. Guests in Turo Go cars are only eligible for a full refund if they: do not complete trip check-in and contact customer support no more than 2 hours after the scheduled trip start.
What happens if you return a Turo late?
Late return fee: If you return a vehicle 2 hours or more past the trip's scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.
How do I apply for a late fee with Turo?
Log onto the Turo app and follow the steps below to report a late return.Choose the trip that is running late.Open the trip Details page and tap the "Report Issue" button.Select either “Late return: Vehicle not returned” or “Late return: Vehicle returned.”Answer the questions presented.More items...
Can I extend my rental on Turo?
How do I extend or shorten my trip? If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it's in progress, or up to six hours after the scheduled trip end time.
What happens if Turo renter doesn't show up?
Turo or the host will cancel guest no-show trips, and we'll issue the guest a partial refund. For no-show trips that are longer than two days, we'll refund the guest their trip price and trip fee minus the average of two days' cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
Why are Turo fees so high?
When a trip fee on Turo is quite high, it is due to certain factors. Firstly, the higher the value of the rental car, the higher the trip fee will be. Shorter bookings on Turo also result in higher trip fees for users. Finally, last-minute bookings have higher trip fees than those made in advance.
What percentage does Turo take from host?
Turo takes 15%-40% of each booking depending on the protection plan you choose. And if you decide to pass on their protection plans altogether and provide your own, it's 8.5%. In comparison, Airbnb takes a 3% commission fee from hosts.
What happens if you damage a Turo car?
If your guest reports damage to your vehicle, we'll email you a damage notification. If the damage to your vehicle exposes a safety risk or renders it inoperable, we'll restrict your vehicle making it unavailable for guests to book. Once you've had the damage repaired, you can contact us to remove the restriction.
Can you return a Turo car to a different location?
Changing delivery location You're not able to set one location for pickup and a different location for drop off when you book your trip. But once the trip is booked, you can request to change your delivery pickup or drop off location. Once the trip is in progress you can still request to change the drop off location.
What does trip buffer mean on Turo?
Set trip buffer for time between trips; we'll keep guests from booking trips that fall within buffer time. Choose Vehicles from Host menu.
Does Turo charge for late pickup?
Guest no-show fees If you're running late to pick up a car or have to cancel last-minute, please message your host through the Turo app. Hosts can report a no-show starting 30 minutes after the trip's start time.
How do I get unbanned from Turo?
It would be good to note that the restriction cannot automatically be lifted. You will need to wait between 2 and 3 days for the payment to reach Turo if you do not pay in cash. After you have paid the whole amount, you will need to contact Turo directly and request that they lift the restriction on your account.
Does Turo charge for late pickup?
Guest no-show fees If you're running late to pick up a car or have to cancel last-minute, please message your host through the Turo app. Hosts can report a no-show starting 30 minutes after the trip's start time.
How do I contact Turo support?
1-415-965-4525US: 1-415-965-4525; available 24/7. Canada: 1-888-391-0460; available 24/7.
What is Turo customer service number?
(415) 965-4525Turo / Customer service
Building credit for my LLC
I have a new LLC and want to create a good business credit . I primarily use the LLC for turo (the LLC is just 2 months old )
Flat tire question as a renter
Host had mentioned during pickup that the tire was low on air and had refilled it with air and said to keep an eye on it. Noticed today upon waking up that the tire is flat and host claims that the tire was only pumped with 25psi on accident instead of 31psi and said that he would send someone out to fix it.
A keyless business might be great
Hi y'all! I'm new in here, I am both a Turo host (new experience for me, just one car for the moment) and I also work with Turo to provide other hosts (16 at the moment) with connectivity to their vehicles, so basically now they can manage their Turo business keylessly, whenever and wherever, thanks to Linkey ( www.linkey.2hire.io) .
BEWARE! Turo makes blunder on escalated reimbursement request
They claim a charge isn’t eligible for reimbursement. Dates 12/27-12/30. Nobody else used the car these days aside from the guest.
