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What is Turtle Beach's return policy for lost or damaged products?
Turtle Beach is not responsible for any returned Products lost or damaged in transit. For any order related questions or concerns, please contact Customer Service at sales@turtlebeach.com. Please be sure to always reference your order number.
How do I request a refund for my Turtle Beach order?
To request a refund, please send an email to sales@turtlebeach.com with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action (s) that needs to be taken.
How do I ship products back to Turtle Beach?
Please ship Products in its original packaging back to Turtle Beach with the RMA number clearly marked on the outside of the shipping carton. Also include the packing slip and a copy of the order in the package.
What is Turtle Beach's policy on coupon codes?
Coupon Codes are for use by the intended recipient only and proof of entitlement may be requested by Turtle Beach, and Turtle Beach reserves the right to cancel your order in the event of an improper use of a Coupon Code. Turtle Beach reserves the right to withdraw, amend or extend Coupon Code promotions at any time, without prior notice.
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What is Turtle Beach return policy?
RETURNS/REFUND POLICY & PROCEDURE: Customers who have purchased Products from TurtleBeach.com have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Once an order has been placed, it cannot be canceled or modified.
Does Turtle Beach have 1 year warranty?
All Turtle Beach products are protected by the manufacturer's warranty for one year from the date of purchase by the original purchaser (the "warranty period"). Refurbished/recertified products are sold at a reduced price with a 90-day Warranty period.
Do Turtle beaches have a lifetime warranty?
("VTB") warrants to the original end-user purchaser ("Purchaser") that the retail Turtle Beach hardware product herein ("Product") will be free of defects in materials and workmanship for a period of one year (two years for Elite model headsets) from the date of purchase by the Purchaser ("Warranty Period").
How do I fix my Turtle Beach headset?
0:465:01Turtle Beach Headset | 5 MINUTE FIX | Cable CHEWED by kitten! - YouTubeYouTubeStart of suggested clipEnd of suggested clipNow what i'm planning on doing is cutting these at four different lengths. So that when i solderMoreNow what i'm planning on doing is cutting these at four different lengths. So that when i solder them it doesn't make the wire too bulky once i put it all back together.
How do I contact Turtle Beach?
For Customer Service, please contact: sales@turtlebeach.com.
How do I know which Turtle Beach headset I have?
On most of our newer headsets, the serial number will be located on the inside of the headband on the Right (R) side, either printed directly on the inside of the headband or on a sticker. The serial number is often below a QR Code or begins with "S/N:".
How tall is the Turtle Beach headset at Turtle Beach headquarters?
about fifteen feet tallOur wandering through the consumer electronic show brought us to the Turtle Beach booth, who had an elaborate display which included two of their gaming headsets which each stood about fifteen feet tall.
Does Turtle Beach ship to Canada?
We only ship domestically in Canada.
Why is only one side of my turtle beaches working?
- Turn up the headset's Game volume control. If you hear audio playing through both sides of the headset, then your headset is working properly and the problem is likely a bad connection with the Xbox audio output jacks.
Why is my Turtle Beach headset not working on one side?
It is designed to be a snug fit, so it may take a bit more force to plug the headset in all the way. If the connection is loose, your mic might stop picking up your voice, or you might not hear game audio in either or both speakers. Suggestion #2: Make sure the Mic Switch (A) is in the On position.
How do you fix a Turtle Beach headset for Xbox one?
0:146:53How to Fix Your Xbox One Headset Cord - Turtle Beach Headset RepairYouTubeStart of suggested clipEnd of suggested clipIt's usually this little Jack that causes the problem little wires in here they can disconnect. AndMoreIt's usually this little Jack that causes the problem little wires in here they can disconnect. And we find that whatever the wire is responsible for that part of the headset stops working.
Why won't my Turtle Beach headset turn on or charge?
Loading problem. At first, it may be that your Turtle Beach headset no longer turns on because the battery is empty. Then put in long charge your Turtle Beach headset (at least 30 minutes). Also note that there may ber a conflict with the computer's USB port.
How tall is the headset at Turtle Beach headquarters?
about fifteen feet tallOur wandering through the consumer electronic show brought us to the Turtle Beach booth, who had an elaborate display which included two of their gaming headsets which each stood about fifteen feet tall.
Does Turtle Beach ship to Canada?
We only ship domestically in Canada.
How to use Turtle Beach coupon code?
On occasions Turtle Beach will release coupon codes via email or other marketing channels that enable a discount to be applied to your order ("Coupon Codes"). To apply the Coupon Code, enter it as requested during the checkout process. The discount will then be applied to your order, subject to the following terms and conditions. Coupon Codes are only valid on full-priced items unless otherwise stated, and cannot be used in conjunction with any other offer. Coupon Codes are valid for a limited period of time (as specified in the marketing communication) and cannot be used outside of that period. Coupon Codes are for use by the intended recipient only and proof of entitlement may be requested by Turtle Beach, and Turtle Beach reserves the right to cancel your order in the event of an improper use of a Coupon Code. Turtle Beach reserves the right to withdraw, amend or extend Coupon Code promotions at any time, without prior notice. Specific offer terms and conditions will be provided with each Coupon Code.
How long does a turtle beach RMA last?
Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.
How to request a refund from Turtle Beach?
To request a refund, please send an email to sales@turtlebeach.com with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action (s) that needs to be taken. You may then be issued a Return Merchandise Authorization ("RMA") number that will be emailed to you with further instructions.
How long does it take to receive an order confirmation email?
Within minutes after your order is submitted , you should receive an Order Confirmation email containing your order number and receipt of payment. You must save this confirmation email for your records.
What do you get after a package is shipped?
After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.
How to contact Turtle Beach?
For any order related questions or concerns, please contact Customer Service at sales@turtlebeach.com. Please be sure to always reference your order number.
When will Turtle Beach's Terms of Sale be updated?
The Terms of Sale were most recently updated in April 2021. These Terms of Sale are applicable only to orders by and for residents of the United States. These Terms of Sale are further subject to the Terms and Conditions of the Site and Turtle Beach's Privacy Policy.
What is uploading files?
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer. Advertise or offer to sell or buy any goods or services for any business purpose, unless such communication service specifically allows such messages.
Is Turtle Beach responsible for the content of websites?
Accessing other websites from the Site is at your own risk and Turtle Beach is not responsible for the content of or the products provided by such websites. Turtle Beach is providing these links to you only as a convenience, and the inclusion of any link does not imply Turtle Beach endorses, guarantees or accepts any responsibility for ...
Does Turtle Beach have any liability?
Turtle Beach does not control or endorse the content, messages or information found in any communication service and, therefore, Turtle Beach specifically disclaims any liability with regard to the communication services and any actions resulting from your participation in any communication service.
Does Turtle Beach have a right to remove materials?
However, Turtle Beach reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion. Turtle Beach reserves the right to terminate your access to any or all of the communication services at any time without notice for any reason whatsoever.
Can you access Turtle Beach?
You may not access, or attempt to access, any non-public portion of the Site or any personal information about a user (other than personal information about you). Turtle Beach reserves the right to monitor your use of the Site and to monitor your compliance with these Terms of Use. By using the Site, you acknowledge and consent to such monitoring.
Can you copy and distribute Turtle Beach?
Without the prior written consent of Turtle Beach, you may not copy, republish, distribute, transmit, transfer, sell, assign, license, sublicense, publicly display or reproduce in any manner the content of the Site for any commercial or public purpose.
How to use coupon code on TBE?
The discount will then be applied to your order, subject to the following terms and conditions. Coupon Codes are only valid on full-priced items unless otherwise stated and cannot be used in conjunction with any other offer. Coupon Codes are valid for a limited period of time (as specified in the marketing communication) and cannot be used outside of that period. Coupon Codes are for use by the intended recipient only and proof of entitlement may be requested by TBE , and TBE reserves the right to cancel your order in the event of an improper use of a Coupon Code. TBE reserves the right to withdraw, amend or extend Coupon Code promotions at any time, without prior notice. Specific offer terms and conditions will be provided with each Coupon Code.
How long does a RMA expire?
Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.
How long do you have to cancel a Turtle Beach order?
Customers have 30 (thirty) days counted from the day they receive the goods to withdraw from it for a full refund. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund if you have paid. You are not entitled to exert this withdrawal right for software that you have unsealed by the consumer. Turtle Beach will pay for return shipping on all exchanges for damaged/defective products or in cases of our order errors. For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. Turtle Beach is not responsible for any returned Products lost or damaged in transit.
What do you get after a package is shipped?
After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.
How long is the warranty period for defects?
The statutory limitation period for any claims for such defects is two years, commencing with the delivery of the goods. Any warranties granted by the manufacturers of certain items are always in addition to any claims based on material defects or defects of title under applicable law.
What happens if a provision of these Terms of Sale is declared to be unenforceable?
If any provision of these Terms of Sale is declared to be unenforceable by a court of competent jurisdiction, that provision is deemed severed and the other provisions in these Terms of Sale will remain in effect.
How long does it take to get a claim from a carrier?
Claims for transportation damages to Products or errors in an Order must be made within 5 (five) days of receipt. Claims for damages must first be reported to the delivering carrier (save all packing and cartons). We are not responsible for any damage to any third-party products connected to our Products.
What is the serial number on the Ear Force 4 stealth headset?
The recall only affects Ear Force XO FOUR Stealth headsets with production date codes C16 through C25 as part of the serial number. The serial number is printed on the inside of the Ear Force XO FOUR Stealth headband and on the bottom of the box. Recalled units contain these production date codes but do not have a green dot under the windscreen of the microphone.
What is the model number of a TBS-2320-03?
The model number is TBS-2320-01 (sold in U.S.) and TBS-2320-03 (sold in Canada). Recalled units were manufactured during a limited period and have a serial number that includes C16 through C25 but do not have a green dot under the windscreen of the microphone (pictured below).
How long does it take to get a replacement headset from a recalled headset?
When we receive your recalled headset, we expect to be able to ship you a free replacement headset within 10-14 business days.
How to stop a recalled headset?
If you have a unit with a recalled serial number and no green dot under the microphone windscreen, stop using the headset immediately and place the headset in a bag along with the audio accessory and the retail box, if you still have it. Tape or seal the bag shut.
When did Turtle Beach discover mold?
Turtle Beach discovered mold spores on certain Ear Force® XO FOUR Stealth gaming headsets manufactured between April and June 2015, posing a risk of respiratory or other infections in individuals with chronic health problems.
Is Turtle Beach a recall?
Answer: Mold spores were found on certain units, posing a risk of respiratory or other infections in individuals with chronic health problems. To help avoid any potential adverse effects, Turtle Beach is conducting a voluntary recall in cooperation with the U.S. Consumer Product Safety Commission. Q: I HAVE AN AFFECTED UNIT.