UGG WARRANTY POLICY - FAULTY PRODUCTS
- Purchases must be returned within 12 months from date of purchase
- All UGG claims which are past one year from date of purchase will be evaluated on a case-by-case basis.
- The original sales receipt must be presented.
- If there is a major fault with your item, you are entitled to an exchange or refund at any time.
Full Answer
What is the return policy for Uggs?
Uggs.com.au does not accept returns after 30 days (45 days for orders outside of Australia) from the date of purchase. Please note that we are unable to facilitate direct exchanges.
What is the warranty on Uggs?
Warranty Returns. The UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.
Can I exchange my Uggs?
UGG is unable to offer exchanges via our online store or in any of our retail stores. We recommend returning your item for a refund and placing a new order for the correct size and/or colour. The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship.
How do I place an UGG return request with DoNotPay?
Follow these instructions to place an UGG return request with the help of DoNotPay: 1 Sign in to your DoNotPay account 2 Navigate to Item Return Request 3 Share order details 4 Finish by hitting Submit More ...
Can I return my old Uggs and get new ones?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
Can I exchange my Uggs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
What is UGG return policy?
We do accept returns from authorized UGG retailers to potentially receive a credit for the value of the item. You can use the credit to replace the item at your convenience with a style of your choice available from our official site ugg.com.
Will Uggs send you a new pair?
UGG LIMITED WARRANTY UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.
Is there a warranty on Uggs?
UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.
Can you return old Uggs to Nordstrom?
What About Returning Worn Shoes? Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.
How do I clean the inside of my UGGs slippers?
If you are simply conducting a routine clean, then all you need is a damp cloth to clean the sheepskin lining inside your uggs. Use the damp cloth to give the inside of your ugg boots or slippers a good scrub and leave them to air dry for 24-48 hours, however long is required for them to dry completely.
Can you return UGGs to Macys?
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Do UGGs run big?
Classic UGGs Classic UGG boots (the ones you imagine when someone says UGGs) run big, so you're going to want to buy fresh UGGs a half to a full size smaller than your typical size. This is because they're made out of a sheepskin material, which is known to stretch out over time.
Can UGGs be refurbished?
Ugg has partnered with shoe repair company NuShoe to offer three levels of restoration for its classic boots, with a full renewal including steam cleaning, conditioning, new bindings and a new outsole for $80.
Can you return shoes after wearing them?
Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.
How do you fix ripped UGGs?
0:091:21How to Fix Uggs Boots - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe rip and clamp closed for a half an hour until dry four rips that are stretched apply the uniqueMoreThe rip and clamp closed for a half an hour until dry four rips that are stretched apply the unique stitch lightly. And using a needle and thread pull the RIP closed as gently as possible.
Can I exchange my Uggs at journeys?
Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase.
How can I restore my ugg boots?
0:091:21How to Fix Uggs Boots - YouTubeYouTubeStart of suggested clipEnd of suggested clipUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly inMoreUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly in small sections around your boots.
Is Nordstrom an authorized UGG dealer?
Does Nordstrom sell authentic Ugg snow boots? Yes! In addition to being the best online shoe store, you can buy UGG boots on clearance at Nordstrom Rack.
Does UGG have a student discount?
10% off full-priced styles. Simply register and verify your student status with UNiDAYS to receive this offer.
My product was purchased over a year ago. Can I return it?
Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.
What is considered a manufacturer defect?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
What happens if my warranty return is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.
I did not purchase my item from your site. Can I still make a return through you?
We gladly accept returns purchased from any authorized retailer. Unfortunately we cannot issue refunds for product not purchased from our site or telephone customer service.
What if my requested exchange item is not in stock?
It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form.
Do I need to include a copy of the original purchase receipt to complete my return?
At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How can I start my return or warranty evaluation?
If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice with the return/exchange portion filled out. If you do not complete this portion of the form, your return will be processed as a refund.
How To Deal With a Defective UGG Item
If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
How To Carry Out an UGG Return
You can access the UGG return option on their website. This is a general overview of the steps required to process the return:
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How Long Before I Get My Refund or Exchange?
Once UGG receives the item in undamaged condition, they ask the customer to wait for 5–7 business days to get their refund or exchange. Shipping is free for exchange items, but duties, taxes, and brokerage may be applicable for certain products.
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PAYPAL RETURNS
All orders purchased using PAYPAL must be returned through our online store, for refund only. Orders made with PAYPAL may not be exchanged in-store and must be returned online for a refund.
AFTERPAY RETURNS
All orders purchased using AFTERPAY must be returned through our online store, for refund only. Orders made with AFTERPAY may not be exchanged in-store and must be returned online for a refund.
ONLINE PURCHASES - EXCHANGES
UGG is unable to offer exchanges via our online store or in any of our retail stores. We recommend returning your item for a refund and placing a new order for the correct size and/or colour.
UGG WARRANTY POLICY - FAULTY PRODUCTS
The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, we are pleased to offer you an exchange or refund under the following conditions;
INTERNATIONAL RETURNS & EXCHANGES
We will honour exchanges from any authorised UGG retailers through exchange only, based on the current published exchange rate. To be eligible for return, your product must meet the following criteria;
Manufacturer's Limited Warranty
UGG footwear is warranted for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pickup inks from clothing with which it comes in contact.
Authorized UGG Dealers
UGG offers a manufacturer's limited warranty for products purchased from its authorized dealers. UGG does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer.
