NEED TO MAKE A RETURN?
- We want you to LOVE your SKATIE pieces, but if you are unsatisfied with your order,
- please go to https://returns.skatie.com to initiate a return or exchange.
- We offer free return shipping on all orders within the United States.
- Swim: All swim is eligible to be returned for store credit only or each order is also eligible for one free exchange.
Full Answer
What is Skatie's return policy for swimwear?
All swim is eligible to be returned for store credit only or each order is also eligible for one free exchange. We have a very in depth fit guide + size chart to help you find your perfect fit. If you have any questions please reach out to our customer service team at hello@skatie.com.
How do I contact Skatie customer service?
Please contact us at hello@skatie.com. Warranty Info: We offer a limited warranty on our products. If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Service team at hello@skatie.com or reach us by phone at (877) 404-0722.
What is Skatie?
Based in Venice & inspired by the iconic, active style of our home, SKATIE creates sustainable fashion that epitomizes the laid back, California-cool vibe. Using exclusively surplus & upcycled fabrics, we disrupt the wasteful practices of the fashion industry -- all while making you look as amazing as the world around you.
Does Skatie offer international orders?
SKATIE does offer international orders, and we do our best to provide competitive shipping rates for international customers. Please note that SKATIE is not liable for customs clearances fees that are required by your country, and we are not responsible for the delay in delivery caused by customs.
What is the phone number for Skatie?
Is Skatie responsible for tracking my lost package?
Does SKATIE have free returns?
We want you to LOVE your SKATIE pieces, but if you are unsatisfied with your order, please go tohttps://returns.skatie.com to initiate a return or exchange. We offer free return shipping on all orders within the United States.
Where is SKATIE located?
VeniceBased in Venice & inspired by the iconic, active style of our home, SKATIE creates sustainable fashion that epitomizes the laid back, California-cool vibe.
Is SKATIE sustainable?
But for designer Skatie Noyes (spoiler alert: she's MIB founder Susan Noyes' daughter), this eco quandary has helped her launch a business — SKATIE, swimwear inspired by the iconic California style. Skatie's stylish designs are also sustainable, affordable and responsibly manufactured in the U.S.A.
Who owns SKATIE swim?
Susan Katherine Noyes HutchinsonSusan Katherine Noyes Hutchinson is the owner, designer, visionary and heart behind this brand. At a very young age, the name Skatie was born when her older brothers put their heads together. Growing up in Chicago with seven siblings, she knew from a very young age that she wanted to be a designer.
Return Policy Info & Instructions
NEED TO MAKE A RETURN?https://returns.skatie.com/We want you to LOVE your SKATIE pieces, but if you are unsatisfied with your order, we do offer re...
International Returns
At this time SKATIE does not offer exchanges on international orders and any return shipping costs are the responsibility of the purchaser.To initi...
Can I exchange an item(s)?
Yes! Our returns portal allows one exchange per order and your exchane can be initiated through our return portal: www.returns.skatie.comYou have 1...
How soon will I receive my store credit?
Once your return is delivered back to us, please allow 7-10 business days for processing before receiving your store credit or refund. If you choos...
Can I return sale items?
Orders placed using a discount code of 20% or higher are FINAL SALE. NO EXCEPTIONS. Please note: items that qualify for final sale are sold below c...
Do you offer free return shipping?
Yes. We now offer free return shipping for domestic orders only. Please process your return at returns.skatie.com to receive your prepaid return sh...
Can I ship my item(s) back for a return with my own shipping?
No. We will not accept any returns that have not been processed through our returns platform, returns.skatie.com.
How fast will my order ship?
Our warehouse works very hard to get your packages out as quickly as possible. Typically it takes between 2-3 business days for processing/fulfillm...
My package has been lost or stolen - what do I do?
Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are...
What shipping carriers do you offer?
FedEx One Rate: We have a special rate with FedEx called FedEx One Rate. This requires your items to fit in their FedEx One Rate envelope. If it do...
Where did Skatie move to?
She soon made this dream a reality and moved to LA to attend FIDM where she met her now co-founder Mandi and planted the seed that would bloom into SKATIE.
When did Skatie meet Mandi?
Co-founders Skatie & Mandi first met in 2011, when they enrolled at the Fashion Institute of Design & Merchandising in Los Angeles. Both were design majors: Skatie in fashion, Mandi in the visual arts. They connected instantly!
What did Mandi's dad teach her?
Mandi’s mother, an Autism specialist, gave Mandi her patience and determination. She taught her to look for the positives in every situation.
Where did Mandi Glynn live?
Mandi Glynn. Mandi’s childhood home was in the middle of the woods in the Finger Lakes Region of Upstate NY , where she lived with her parents and older sister. She spent most of her time on Canandaigua Lake with her besties. She was creatively inspired by her Dad, a skilled craftsman.
Who is Skatie Noyes Hutchinson?
Skatie Noyes Hutchinson. Born on the lakeshore in Chicago to a family of eight kids, Skatie Noyes Hutchison is a California girl with a Midwestern soul. Heavily influenced by her family - specifically her Gramsie- she began sewing at age six.
What is the phone number for Skatie?
You can email us at hello@skatie.com or give us a call at (310) 433-9537. Please note, our office hours are Monday-Friday from 9:00-5:00, and any customer service inquiries received outside of that time period will be answered within those designated office hours.
Is Skatie responsible for tracking my lost package?
If you forgo choosing Priority Mail, Skatie is not responsible for re placing, refunding, or tracking your lost package. The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.
