Can I return my old Uggs and get new ones?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
What is Uggs return policy?
We do accept returns from authorized UGG retailers to potentially receive a credit for the value of the item. You can use the credit to replace the item at your convenience with a style of your choice available from our official site ugg.com.
Do Uggs have a lifetime guarantee?
UGG LIMITED WARRANTY UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.
Can you take Uggs back without receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
Do UGGs run big?
Classic UGGs Classic UGG boots (the ones you imagine when someone says UGGs) run big, so you're going to want to buy fresh UGGs a half to a full size smaller than your typical size. This is because they're made out of a sheepskin material, which is known to stretch out over time.
Can you return old UGGs to Nordstrom?
What About Returning Worn Shoes? Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.
How do I get a new pair of UGGs?
Please visit UGG.com to purchase authentic UGG repair kits, replacement insoles, and additional items to help extend the life of your Classic boots.
Can you replace the sole of UGGs?
Sole repair UGG boots unfortunately cannot be fully re-soled, because of the way they're constructed — specifically, they lack a 'Goodyear welt' or layer that sits between the soles and uppers into which new soles can be stitched as needed.
How long do UGG boots last?
between five to twenty yearsPurchasing a pair of our genuine Australian Made, high quality UGG boots is an investment. With adequate care and protection, our UGGs will last anywhere between five to twenty years with ease. Therefore, deciding on the right size for you is of utmost importance.
Can I return UGGs at Victoria's Secret?
Any item(s) purchased that you don't love may be returned, including Sale & Clearance and items received as gifts. EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed. Price tags are not always included with an online purchase and are not required.
Are Ugg boots made in China?
Outside of Australia and New Zealand, UGGs are manufactured by Deckers Outdoor Corporation – a company based in the US with their manufacturing based in China and Vietnam.
Does UGG have a student discount?
10% off full-priced styles. Simply register and verify your student status with UNiDAYS to receive this offer.
Are Ugg boots made in China?
Outside of Australia and New Zealand, UGGs are manufactured by Deckers Outdoor Corporation – a company based in the US with their manufacturing based in China and Vietnam.
Is Amazon an authorized UGG retailer?
Amazon is an authorized reseller of UGG products. However, make sure that the boots you buy are sold and shipped by Amazon, not by a third-party seller operating a storefront on Amazon.
Does UGG have a student discount?
10% off full-priced styles. Simply register and verify your student status with UNiDAYS to receive this offer.
Is UGG Australian?
Ugg Australia® was established in 1981, we have been proudly crafting an Australian icon for almost 4 decades. Today, we're the ONLY Australian sheepskin footwear manufacturer with our own tannery right here in Melbourne!
How To Deal With a Defective UGG Item
If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
How To Carry Out an UGG Return
You can access the UGG return option on their website. This is a general overview of the steps required to process the return:
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How Long Before I Get My Refund or Exchange?
Once UGG receives the item in undamaged condition, they ask the customer to wait for 5–7 business days to get their refund or exchange. Shipping is free for exchange items, but duties, taxes, and brokerage may be applicable for certain products.
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My product was purchased over a year ago. Can I return it?
Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.
What is considered a manufacturer defect?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
What happens if my warranty return is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.
I did not purchase my item from your site. Can I still make a return through you?
We gladly accept returns purchased from any authorized retailer. Unfortunately we cannot issue refunds for product not purchased from our site or telephone customer service.
What if my requested exchange item is not in stock?
It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form.
Do I need to include a copy of the original purchase receipt to complete my return?
At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How can I start my return or warranty evaluation?
If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice with the return/exchange portion filled out. If you do not complete this portion of the form, your return will be processed as a refund.
PAYPAL RETURNS
All orders purchased using PAYPAL must be returned through our online store, for refund only. Orders made with PAYPAL may not be exchanged in-store and must be returned online for a refund.
AFTERPAY RETURNS
All orders purchased using AFTERPAY must be returned through our online store, for refund only. Orders made with AFTERPAY may not be exchanged in-store and must be returned online for a refund.
ONLINE PURCHASES - EXCHANGES
UGG is unable to offer exchanges via our online store or in any of our retail stores. We recommend returning your item for a refund and placing a new order for the correct size and/or colour.
UGG WARRANTY POLICY - FAULTY PRODUCTS
The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, we are pleased to offer you an exchange or refund under the following conditions;
INTERNATIONAL RETURNS & EXCHANGES
We will honour exchanges from any authorised UGG retailers through exchange only, based on the current published exchange rate. To be eligible for return, your product must meet the following criteria;
