- Items bought in stores need to be returned in person to any Urban Outfitters location
- Mail orders can be returned in person to an Urban Outfitters store or via mail
- You need to present proof of purchase when returning any items, either in the form of a receipt or order confirmation email. ...
Full Answer
Can I return my order to Urban Outfitters?
Delivery charges are non-refundable). You can return items back to any Urban Outfitters Store. Please note orders placed in GBP must be returned to a UK store and orders placed in Euro's to a European store, excluding concessions. Order confirmation email, order dispatch email or returns note.
What is the return policy for UO furniture?
Most UO Furniture items may be returned or exchanged within 30 days from the date of delivery. We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a full refund within one year from the purchase date.
What shipping methods are available at urbanoutfittersonline?
1.What shipping methods are available at urbanoutfittersonline.com urbanoutfittersonline products are shipped from our location wearhouse via UPS or USPS with free, unless specified otherwise as a drop shipment. it will need 4-7business days.
Can sale items be returned Urban?
Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued refund to the original form of payment.
Can I return on sale items?
"All Sales Final" Policy in the U.S. All Sales Final policies are not prohibited under federal or any state law. As long as the policy is clear and in writing, retailers do not have to issue a return or refund except when a product is defective.
Does Urban Outfitters do price adjustments?
Do you offer price adjustments? We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order shipment date. A refund for the price difference will be issued back to the original form of payment.
What is Urban Outfitter return policy?
Urban Outfitters Online Return Policy You can get a full refund for online orders by returning unused merchandise within 30 days of the order date. You can return items purchased online by sending them back with a prepaid shipping label or by taking them into a store.
Does final sale mean no exchange?
Final Sale items cannot be returned or exchanged by mail or in store.
Does clearance mean final sale?
Often times, Sale items will have a limited inventory & only be offered while supplies last. Clearance items are items that are FINAL SALE & sold AS IS.
Can I return something to Urban Outfitters without tags?
You need to have the original receipt of the item to return it. If it is merchandise, it should have the original tag attached to it. 4. If you don't have the original receipt of the merchandise, then it will be exchanged for in-store merchandise of the same value on the same day itself.
How long do I have to return Urban Outfitters?
30 daysYou have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or for returns outside our Returns Policy, please email us for further assistance. These may be accepted at the discretion of Urban Outfitters. If your goods are faulty, you can get a refund.
Is urban fast fashion?
“Trailblazer” Urban Outfitters (Urban) is one of the leading brands in fast fashion today. In 2020 Urban's parent company (URBN) brought in $4 billion dollars in revenue.
Does Urban have a student discount?
Urban Outfitters has teamed up with UNiDAYS to provide an exclusive 10% off student discount. Simply register at UNiDAYS to verify your enrollment and you'll receive a promo code for 10% off your next purchase at Urban Outfitters.
Can you return clothing without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Can you return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How does sale and return work?
Sale or Return is a type of agency agreement where a shop or gallery agrees to sell and market your work for you in exchange for a commission on the value of the goods they sell. The goods still belong to you, until they are sold to the end customer.
What is a sale or return policy?
Sale or return, or consignment, is the practice of loaning your work to a stockist. No money changes hands at the time of the loan. If your items sell, you get a percentage of the retail price – usually a split of around 50/50 or 60/40 in your favour.
Is consignment the same as sale or return?
Sale or return, also known as 'in consignment', is basically a loan of stock to a wholesale customer. No money changes hands at the time of handing over the stock, but usually, a formal agreement is signed at this point.
Can a store refuse to give refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Returns from within the UK
Returning from the UK is free, if you have purchased at www.urbanoutfitters.com/en-gb/. Here’s some simple steps on how you do it:
Returns from within Germany
Returning from within Germany is free, if you have purchased at www.urbanoutfitters.com/de-de/. Here’s some simple steps on how you do it, you will need a printer to hand:
Returns from all other Locations
We currently only provide free returns in the UK and Germany. To return an item (s) you will need to post your return, using your preferred international shipping courier, to the address below:
Returning to a Store
You can return items back to any Urban Outfitters Store. Please note orders placed in GBP must be returned to a UK store and orders placed in Euro's to a European store, excluding concessions.
Your Right to Cancel
If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on www.urbanoutfitters.com/en-gb.
Damaged or Faulty Product
If you’ve received a faulty or damaged item, please contact us with your Order Number and describe the item's fault.
Returns Exclusions
Swimwear and intimates must be returned unworn, in the original packaging and with tags. Hygiene strips must be untouched. Due to hygiene reasons underwear and face masks cannot be returned.
What is your return policy?
Return any unused or defective merchandise at one of our Canada or US store locations or by mail. Returns made within 30 days of the order delivery date will be refunded to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit.
How long will it take for my return or exchange to process?
Please allow 2-3 weeks from the time you mail your return for it to be processed. We will email you once it is processed.
Can I exchange my order?
Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order online.
I lost my packing list – what do I do?
If you've lost your packing slip and you are the original purchaser, log in to your UO account and click on Order Status. Click on the order you wish to return, print out the Order Summary page and include it with your return.
Do you offer price adjustments?
We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order shipment date. A refund for the price difference will be issued back to the original form of payment. If you used a gift card to make your purchase, a new gift card will be issued reflecting the difference.
What if my product is damaged or defective?
If you receive a damaged or defective item, please call us at (800) 282-2200 and we will help you exchange or return the item.
How to return items to Urban Outfitters?
To return items by mail, you need to go through the following steps: Visit the Urban Outfitters website, go to the account section and sign in using your mail ID and password. Proceed to order history tab select the order you want to return or exchange and click View Details.
Where is Urban Outfitters located?
Urban Outfitters is a lifestyle brand engaged in the sale of fashion apparel, footwear, beauty, and wellness products. The company is headquartered in Pennsylvania. How you ever encountered the need to return your product, but you didn’t know the return policy so couldn’t return the product.
Who is the CEO of Urban Outfitters?
Do you know that CEO of Urban Outfitters (Richard Hayne) has named one of the UO stores after his studies? Hayne studied anthropology in the college, so he named the store to Anthropologie.
How long does it take to get a refund on a product?
If you’ve returned the product within the first 3 days of the purchase, you are entitled to get a full refund. However, if your return is made after 30 days of the order delivery date, it will be refunded via an emailed e-merchandise credit
How to print a shipping label Urban Outfitters?
To print a shipping label, first, find your order number. You can locate the order number by logging into your account or by checking the Order Status page. Then, print your shipping label. Urban Outfitters pays the shipping within the continental U.S. to return your online order.
How long does it take to get a refund for an online order?
You can get a full refund for online orders by returning unused merchandise within 30 days of the order date. You can return items purchased online by sending them back with a prepaid shipping label or by taking them into a store. To print a shipping label, first, find your order number.
How long does it take to get a refund on a purchase?
As long as you return the item within 30 days (or 60 days if the purchase was made in March, 2020), you will be refunded to the original form of payment. You can still return the item after the 30-day or 60-day window, but you’ll get store credit emailed to you instead of a refund.
Can you exchange items at Urban Outfitters?
Urban Outfitters Exchange Policy. You can exchange items purchased in store or online. Follow the same instructions as if you are returning — take the garment to a store if you bought it in store, or send it back by mail if you bought it online.
Can you return an Urban Outfitters item?
You don’t have to return it to the same store where you bought it, but you can’t mail in returns for in-store purchases. Use the store locator to find a store near you that will accept your return.
The Must-Know Facts About the Urban Outfitters Returns Policy
Urban Outfitters accepts returns or exchanges of all products that either arrived defective or are in original, saleable condition (except for custom-made orders).
How To Start the Return Process With Urban Outfitters
You can initiate the return process with the company using any of the following methods:
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Urban Outfitters Refund and Exchange Policies
Urban Outfitters products returned within 30 days of purchase are eligible for a full refund in the original method of payment. After that period, you can only exchange the product for store credit.
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International Customers
Shipping to Canada? Order with standard shipping by 12/16 at 7:00 AM EST for delivery on or before 12/24.
Shipping Exceptions
Oversized merchandise (such as furniture) or any items that contain hazardous materials (such as hairspray, nail polish remover, nail polish or lithium batteries) that need to ship via Standard (Ground) must be ordered by 12/11 at 1:00 PM EST for delivery on or before 12/24.
Truck Delivery
For furniture items that ship via truck delivery and can take 2-4 weeks to deliver once shipped, orders must be placed by 11/25 at 11:59 PM EST to deliver on or before 12/24.
Holiday Return Policy
For orders placed between November 1st, 2020 and December 25th, 2020, you will be refunded to your original payment method when returned before February 28th, 2021. After February 28th, 2021, you will be issued a merchandise credit for the amount paid.
Store Pickup
Store Pickup orders may be placed through 11:59 PM EST on 12/23 to be ready to pick up before 12/25.
Collection Points
Orders shipped to our Collection Point partners may be placed through 1 PM EST on 12/11 to be ready to pick up before 12/25.