Return your unworn product with the original packing slip within 90 days of purchase and you will be credited the price paid on the item either in the original form of payment or online credit. Please call us at 800-575-3497 or email at consumercare@HUE.com. Note: If you choose to send your return using your own shipping method, please include the packing slip in the return package.
Full Answer
How do I return or exchange my item with hue?
Returns. HUE believes that customer service should be honest and effortless. To begin the exchange process, please email huetheshop@gmail.com with your order and style number. From here we will advise you of what your exchange options and instructions. Style must remain unsoiled, unworn, unwashed and with tags still intact, including packaging.
How do I return an item to huetheshop?
Contact us via email huetheshop@gmail.comwith your order number and style info to begin the return/exchange/refund process. Returns You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds
Is my Philips Hue bridge compatible with the official Philips Hue mobile applications?
Compatibility with the official Philips Hue mobile applications requires the Hue Bridge to be on the latest software version at all times. 2. End of Support policy (Philips Hue lights, devices and accessories – other than Philips Hue Bridge)
What is the return policy for returns?
To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds Once a return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Can you return Philips Hue?
In addition to and without limiting any statutory return rights/cooling off periods, Signify will accept a return of the products (except for products designated on the Site as final sale or non-returnable) for a refund of your purchase price, provided such return is made in accordance within the applicable period ...
How do I return a Philips Hue bulb?
To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. The contact details can be found on: www.philips.com/lighting.
Is Philips discontinuing Hue?
Since 30 April 2020, no software updates are made available for the Hue Bridge v1 mobile application and compatibility with our online services has been terminated at that time. Subsequently, the dedicated Philips Hue Bridge v1 mobile application will go out of support and be retired on 30 April 2022.
Does Philips Hue warranty?
Philips warrants that this device will be free from defects in material and workmanship and will operate for 2 years based on up to 3 hours average working time per day/7 days per week, when used as directed.
How do I return a Philips product?
1 You may return the Product to Philips or cancel the entitlement to services and obtain a refund of the price of the returned Product (except gift wrapping costs and any such other charges) or service entitlement provided that you contact Philips within thirty (30) calendar days as of the date of delivery of the ...
How long do Philips Hue bulbs last?
25,000 hoursWith an average lifespan of 25,000 hours, a Philips Hue light bulb will not need replacing anywhere near as often. Exactly how often you will need to change a Hue light bulb depends on how many hours a day it is used — but it can last up to 25 years.
Is Philips Hue future proof?
We have designed the Bridge V2 to be future proof. We actually decided to eventually discontinue further software updates and online services for the Hue Bridge v1, in order to focus on supporting our Hue Bridge v2 ecosystem.
Are Philips Hue worth it?
The Philips Hue offers bright light and top features, but the connectivity isn't the best. Philips is a major player in the lighting industry worldwide. Offering everything from conventional lamps and tubes to the LED light strips I tested, they stay on top of the latest and greatest lighting features.
What is the difference between Philips Hue 2nd and 3rd generation?
There's not much difference as far as the brightness and functionality is concerned, but there is a big difference in the colors that the new bulb produces over the previous-gen bulbs. The 3rd-gen bulb now produces much better greens, cyans, and blues.
How do I claim my Philips warranty?
The process to claim warranty for each brand is different. For Philips, it's required that you get in touch with them directly. As long as you have your invoice which serves as your proof of purchase, any Philips service center that services headphones should be in a position to fulfill your warranty claim request.
How do I file a warranty claim with Philips?
Contact our Consumer Care Center at 1-800-682-7664 (North America), outside North America contact your local Philips Consumer Care Center.
Why are my Hue lights flickering?
Hue Bulbs Are Flickering and Buzzing First of all, Hue bulbs can be a bit finicky with hard-wired dimmer switches. If you're using Hue bulbs in a light fixture that's controlled by a dimmer switch, that's likely the culprit to any flickering and/or buzzing that you might be encountering.
Why is my Philips Hue light bulb unresponsive?
The bulb might be unresponsive due to a few reasons which could be: The bulb switched off at the mains. The bulb is too far from your bridge. The bulb is too far from other Hue bulbs.
Are Philips Hue lights worth it?
Is Philips Hue worth it? Yes. It's not the cheapest smart lighting solution, but as someone who's been reviewing the best smart bulbs for many years now, I think it's the best smart lighting system you can buy.
Why is my Philips Hue not working?
Your Philips Hue Lights Are Unreachable Make sure the light is switched on: You or someone else in your home may have switched off the Philips Hue bulb using the physical light switch. Make sure all the switches for your Hue bulbs are turned on to control them from the app.
How do I transfer Hue lights to a new owner?
You cannot hand over a Philips Hue account to a new owner In an ideal world, it would be possible to change the email address of your Hue account to that of the new owner. That way, they could log in and take over your system, complete with bulb names, rooms and automations already setup.
Can I cancel my order?
As orders are processed automatically to ensure that you receive your purchases as soon as possible, you cannot cancel an order once it has been pl...
Does Philips Hue offer discounts?
Yes. Throughout the year, we'll occasionally offer promotions or discounts on select products. Check our website regularly or sign up to our mailin...
What should I do if my credit card is declined?
If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact the Meethue Support Center. Ple...
When and how will a charge from the Philips Hue online shop show up on my credit card?
Your credit card will be charged when your order is placed. The charge will appear on your credit card as "Philips-Hue."
Which forms of payment does Philips Hue accept?
Payment methods you can use on the Philips Hue shop vary by region. Commonly supported payment methods include PayPal, iDeal, Mastercard, Visa, Ame...
Can I change my shipping information and preferences after submitting my order?
Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted. The order is immediately sent to the...
Do you ship internationally?
You can purchase products to be shipped to the United States from the US Hue online shop. However, you can also choose another country’s online sho...
Has my order been shipped?
You will receive a confirmation email once your order is shipped, which includes a link to track your shipment.
How do I get a tracking number for my package?
You will find tracking information for most orders in the shipment confirmation email after you place your order. Click the link in the email to fi...
How do I return my Philips Hue purchase?
You can return any Philips Hue product within 30 calendar days from the date of delivery. If you bought a bundle, you will need to send back all pr...
What is Hue Bridge?
The Hue Bridge is designed to be connected to the internet. The Hue Bridge receives software updates directly from Signify (formerly known as Philips Lighting) when connected to a router with internet access and used with the official Hue mobile application.
When did the Hue Bridge v1 come out?
Important notice for Hue Bridge v1 users. 29 April 2019. Signify (formerly known as Philips Lighting) introduced the Hue Bridge v1 more than five years ago. New and improved versions of the bridge have been introduced since then.
Can you control the Hue Bridge v1?
The Hue Bridge v1 can be only controlled locally via the dedicated Philips Hue Bridge v1 app. Although the Hue Bridge v1 may continue to function with older versions of our applications and/or third-party software after this date we recommend that you upgrade to a new version of the Hue Bridge.
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Wake up and go
Returning to the office? Don’t forget to factor in your commute! Many people have been “commuting” to their home offices, meaning that bedtimes and wake-ups have been later than usual. Make sure that you and the kids get up on time by setting light routines, helping you start the day off right.
Stay focused
With the kids back at school, you may need a little help keeping them on track when at home.
Make home an oasis
Now that you’re back at the office, make coming home after a long day feel like you’re coming home to your own little slice of paradise. Custom scenes allow you to create the perfect atmosphere in which to unwind — and, with Philips Hue, you can trigger them with the touch of a button.
Fall asleep easier
Going back into your busy schedule can be exhausting, especially if you’ve been working from home for a few weeks, so settling down before bed may prove to be difficult. Use the Go to sleep routine, which gradually dims the lights until your chosen bedtime, to help you drift off easier — a much better option than playing with your phone.
How long is a return material authorization valid?
For assistance with a return, you can also call 800.432.8542 for personal assistance. RMAs are valid for 15 days.
How long is Encompass warranty good for?
Defective Return. Encompass will honor the manufacturer's warranty on a product sold by Encompass. Most, but not all, products are warranted for 90 days from the date of the original invoice. We automatically order a replacement part for the defective item, which is billed up front.
How long does it take to get credit for core returns?
Cores failing to meet these requirements will not be eligible for credit and cannot be returned: Cores returned within 90 days from the original invoice date will receive full credit.
Is shipping and handling costs refundable?
Shipping and handling costs are not refundable. All returns are subject to inspection and approval prior to credit being issued. Non-approved returns will be shipped back to customers at their expense. Items incorrectly shipped to Encompass will be returned to customers at their expense.
Can you return special order items?
Special order items are not returnable. Returns will be credited the purchase price and applicable taxes, less any restocking and or packaging fees, to the original credit card or to your Encompass account. Shipping and handling costs are not refundable.
