Full Answer
What is Verizon's return policy for wireless devices?
You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). Before returning or exchanging your device, please review our 14 day return policy. There are few things to keep in mind:
Can I return or exchange a device purchased from Verizon?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Does Verizon charge a restocking fee for returns?
A restocking fee of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii). Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, Costco, etc.) you must return or exchange at that location. What are the conditions for making a return or exchange?
What happens if I Return my Verizon merchandise?
Shipping charges may apply to exchange merchandise sent to you by Verizon Wireless. If disconnecting within 30 days of activation, we will refund your activation fee. If returning an upgrade within 30 days of the upgrade date, we will refund your upgrade fee. Returning your merchandise does not automatically terminate your service.
How long does Verizon wireless return?
How long does it take to return a Verizon wireless device?
How long does it take to get a security deposit back?
How long does it take to cancel a gift card?
Can you recover data from a wireless device?
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Can you return a phone case to Verizon without a receipt?
All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
What is Verizon return policy?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
How long do you have to return something from Verizon?
30-dayYou can complete a 30-day return or exchange with Verizon if you purchased from: verizon.com or in the My Verizon app. By phone with Verizon Customer Service. A Verizon store.
What are some exceptions to the return Exchange Policy Verizon?
Exceptions to the Verizon Return PolicyProductsReturn PolicyGift cardsVerizon doesn't refund gift cards except in states where the law requires soOpened softwareThese products are not eligible for returns. You can only exchange them for the exact same ones at a Verizon Wireless Communications store
How do I get a refund from Verizon?
Refund of a security deposit Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
What does return within 30 days mean?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How can I get out of my Verizon contract?
If you cancel while you are under contract, you may be charged an early termination fee. The early termination fee is prorated, which means that as more time passes, you will pay less to terminate the fee. Early termination fees can cost a maximum of $350 and decrease by $15 per month.
What is Verizon restocking fee?
Wireless Device & Accessory Return Policy You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 may apply to the return or exchange of a wireless device. You may exchange your device one time.
Will Verizon exchange a defective phone?
Verizon Wireless Services Correct Answer! For the first 14 days a defective device will be replaced with a brand new out of the box unit that is the same make and model. Also, it can be returned or exchanged for a different device completely but you will be responsible for a $35 restocking fee.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
What does return within 30 days mean?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
How can I get out of my Verizon contract?
If you cancel while you are under contract, you may be charged an early termination fee. The early termination fee is prorated, which means that as more time passes, you will pay less to terminate the fee. Early termination fees can cost a maximum of $350 and decrease by $15 per month.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Verizon mobile 30-day return and exchange FAQs | Verizon
Learn how to return and/or exchange mobile devices and accessories within 30 days of purchase. A restocking fee TT of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii). Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, Costco, etc.) you must return or exchange at that location.
Verizon’s Return Policy in Detail - DoNotPay
Verizon’s Refund Policy. The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards—The company will issue a refund that may take up to three weeks to show on your card statement; Cash or check—Verizon will refund you by check.It may take up to seven weeks for you to receive it
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
Does returning merchandise automatically terminate your service?
Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service.
How to return Verizon phone?
To return your devices to Verizon by mail, follow these steps: Make a copy of the shipping label you got with your order so you can retain it as your proof of shipment in case the package gets lost. Drop off your return to your nearest carrier location. The shipping label contains information about your carrier.
How long does it take to return a Verizon wireless device?
Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Exchanges for products that the company shipped to you may require additional compensation for the shipping costs.
How long does it take for Verizon to refund?
The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards —The company will issue a refund that may take up to three weeks to show on your card statement. Cash or check —Verizon will refund you by check. It may take up to seven weeks for you to receive it.
What to do if Verizon doesn't have a SD card?
Doing a factory reset. Removing any accessories or components you didn’t purchase at Verizon, such as SD cards. After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What to do before returning Verizon?
Before making a return to Verizon, you should prepare your devices by: After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What does "charge back all promotional value" mean?
Promotional offers —The company will charge back all promotional value if you return or exchange a device you obtained through a promotional offer
Where to drop off return?
Drop off your return to your nearest carrier location. The shipping label contains information about your carrier
How to return a Verizon order?
Now, if no label was included or it's been misplaced, log in to your My Verizon account at vzw.com. From the top Account menu under My Devices, select Orders. Look for your recent order, and click to view your order details. Next, select Return. Follow the steps to set up your return and print a prepaid shipping label.
How long does it take to return a Verizon device?
How to return a device or accessory. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Is there a restocking fee for a returned phone?
There is no restocking fee for returned accessories. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What to do before packing a phone?
Before packing your device, make sure your battery is working properly. Don't return a damaged or defective battery or phone with one (e.g., a battery that's swollen, leaking or too hot to touch). Ship your device.
Does Target take back merchandise?
Unlike Verizon, Target has great customer service, a great return policy that works for real people who lead busy and complicated lives, and any Target store will take back merchandise purchased at any other Target store.
Does Verizon accept returns?
Sounds like you may have purchased the accessory from an authorized or premium retailer, not an actual Verizon store. Corporate Verizon stores usually accept returns from other VZ stores
How long does Verizon give you to return a phone?
Starting now, Verizon is giving customers a full 30 days to return devices or accessories. After taking a quick look at the new return policy, the length of time appears to be the only major change. Previously, customers had 14 days to bring back their disappointing purchase and now they have 30 days.
Does Verizon have extended return periods?
In the past, Verizon has played with expanded return periods during the holidays. This, however, is a permanent change that is already live on their website.
How long does Verizon wireless return?
Shipping charges may apply to exchange merchandise sent to you by Verizon wireless. Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term.
How long does it take to return a Verizon wireless device?
You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should review that location's return policy regarding their ...
How long does it take to get a security deposit back?
If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
How long does it take to cancel a gift card?
Gift cards are not eligible for return or exchange, except as required by law. You may terminate service for any reason within 30 days of activation. You will remain responsible for your Activation Fee unless you terminate service within three days of activation.
Can you recover data from a wireless device?
Once the wireless device or accessory is returned , your data cannot be recovered . Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
