How do I return my Verizon phone?
To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
How long do I have to return my Verizon phone?
within 30 daysYou may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
How do I start a Verizon return?
To start a return through My Verizon:Go to your Orders page and select View details next to the order from which you want to return or exchange items.Select Return or exchange and pick your items.
How do I wipe my Verizon phone clean?
You need to enable W-Fi Calling manually if you want to use it.Sign in to the Find My Device page (URL: google.com/android/find).Click. Erase. .From the 'Erase all data?' prompt, click. Erase. . A factory reset is performed on the device, permanently erasing all apps, settings, etc.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I return Verizon online purchase in store?
The good news is that you will be able to return or exchange the item at anyone of our corporate stores. Click on the link to find the one closest to you Verizon Stores Near Me | Verizon Wireless . Correct Answer!
Where do I return my Verizon equipment?
Equipment returnsReturn rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
How Long Does Verizon take to refund money?
Remember it can take up to 60 days to get a refund of your credit balance. In the meantime, you can do the following: Check your bills. You can view the last 24 months of your bill in the My Fios app or online in My Verizon.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Does factory reset remove all data?
A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled. To be ready to restore your data, make sure that it's in your Google Account.
Can you use hydrogen peroxide to clean your cell phone?
Note: Never use any harsh cleaners on your phone's screen. Avoid bleach, hydrogen peroxide, window cleaner, ammonia, compressed air and any cleaners containing detergents, abrasive agents or acids. These could ruin the protective coating on the screen and cause permanent damage.
Should I remove the SIM card before trading in my phone Verizon?
iPhone's don't store contacts on the sim card, so you should have nothing there unless the sim card came from an Android device. You have to remove your sim card. You might have your contacts saved in there. Verizon doesn't care for the SIM cards and it is not necessary to include them for return.
How long do you have to send Verizon trade in?
within 30 daysPrepare and ship your devices to us (one device per package) within 30 days.
What does return within 30 days mean?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What are the steps to send in a device?
No matter why you’re sending us a device, you must prepare the device before sending (e.g., backing up content and wiping data).
Can I print a new shipping label online?
If you lost your shipping label, you may be able to print a new one online. Learn more:
How do I track my shipment to Verizon?
You can use the carrier's (e.g., FedEx, UPS, etc.) tracking number to track your shipment.
Watch our video
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
How long does it take to return a Verizon device?
How to return a device or accessory. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Is there a restocking fee for a returned phone?
There is no restocking fee for returned accessories. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
How long does it take for Verizon to refund?
The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards —The company will issue a refund that may take up to three weeks to show on your card statement. Cash or check —Verizon will refund you by check. It may take up to seven weeks for you to receive it.
How long does it take to return a Verizon wireless device?
Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Exchanges for products that the company shipped to you may require additional compensation for the shipping costs.
What to do if Verizon doesn't have a SD card?
Doing a factory reset. Removing any accessories or components you didn’t purchase at Verizon, such as SD cards. After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
How to return Verizon phone?
To return your devices to Verizon by mail, follow these steps: Make a copy of the shipping label you got with your order so you can retain it as your proof of shipment in case the package gets lost. Drop off your return to your nearest carrier location. The shipping label contains information about your carrier.
What to do before returning Verizon?
Before making a return to Verizon, you should prepare your devices by: After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What is Verizon Device Trade in Program?
By participating in the Verizon Device Trade–in Program ("Program"), you agree to the following terms & conditions:#N#You represent and agree that you are authorized to trade in your device to Verizon and that you have ownership, title and interest in any device submitted under the Program. By participating, you agree to transfer all ownership, title and interest in the device to Verizon.#N#You agree to delete all personal information and data ("Content") from your device and to retain all accessories such as memory and SIM cards. Refer to the device user guide or the manufacturer's website for Content clearing and memory/SIM card removal instructions.#N#You also agree that any device you submit will not be returned to you, and that any Content cannot be recovered.#N#You agree to accurately represent the make, model and condition of your device in your Program submission, and that its final appraised value may be adjusted if:
What happens if you don't have a Verizon wireless card?
If you are a Verizon Wireless customer, payment will be in the form of a credit to your Verizon Wireless account. Account credits will be issued to the account owner. If you are not a Verizon Wireless customer, you will be sent a Verizon Wireless gift card.
How long does Verizon credit last?
Promotional trade in credits issued over 24 months and will appear in 1-2 bill cycles after receipt of trade at Verizon. Your smartphone purchase must remain active on device payment agreement for 24 months to receive credits. If you cancel service, or if device payment agreement is paid off or transferred, trade in promotional credits will stop.
What happens if a battery is not removable?
If a damaged battery is not removable, the device is not eligible and no trade value will be provided. You agree that your device has not been reported as lost or stolen, was not purchased with government funds, and is not government property. No trade value will be afforded to any device reported as lost or stolen, purchased with government funds, ...
Can I use a Verizon gift card at a retailer?
Gift cards cannot be used at Verizon Wireless authorized agent/retailer locations. For assistance, call the Verizon Wireless Device Trade-in Program customer support at (800) 416–8894 or click the Chat with us button at the bottom right corner of this page to contact one of our representatives. Connect with us on Messenger.
Can a device be reset if it is locked?
Your device has been "locked" and can not be reset or activated; Your device does not meet the eligibility requirements for the promotion code entered; or. You return or exchange your device purchased under a promotion for another device not eligible for that promotion.
Can you trade a damaged battery?
You may not include a damaged battery when trading your device. If your device exhibits a damaged battery (for example, is leaking fluid, is too hot to touch or the device casing is swollen), you must remove the damaged battery and dispose of it properly before providing the device to us.