Return-Policy.org

eargo return policy

by Novella Senger Published 2 years ago Updated 1 year ago
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Can you return a hearing aid?

By law in some states and by practice elsewhere, you can return your hearing aid for a refund if you are dissatisfied. You typically will have at least a 30-day trial period in which you can return the aid for a refund. At least 10 states and the District of Columbia require some trial period.

What is the warranty on Eargo?

Eargo 6 includes a two-year original warranty whereas Eargo 5, Eargo Neo HiFi, and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.

How do I return Eargos?

Just let us know within your 45-day Right to Return period. Please contact Client Care at support@eargo.com or simply give us a call at 1-800-615-9000 and Client Care specialists will help walk you through starting your return process.

Is Eargo a reputable company?

Eargo customer reviews are mostly very positive. Customers report that they hear much better and that the devices are comfortable, easy to use, and virtually invisible. Reviewers also give high marks for the service, including the technical support.

What is the difference between Eargo 5 and 6?

With Eargo 6 the primary improvements seen over Eargo 5 are the previously discussed enhanced noise reduction algorithm, improved water-resistance rating and the new automatic sound processing feature, Sound Adjust.

How long does Eargo last?

about 16 hoursYour Eargo Hearing Device batteries will last about 16 hours per full charge. They use inductive charging, and it takes about 2.5 hours to fully charge from a depleted state.

How do I return hearing aid hearing aid?

Return PolicyReturning an item:Call 1-800-467-4515 for a return authorization number.Enclose a note with your name, address, phone number, return authorization number and a description of why you are returning the hearing aid.Pack the device securely in a sturdy box (do not mail hearing aids in an envelope).More items...

Is Eargo really free to federal employees?

Federal workers and retirees may even qualify to get Eargos at no cost—thanks to their Federal Employees Health Benefits (FEHB).

What is the best hearing aid on the market today?

A Quick Look at the Best Hearing AidsBest for the Money: Audien Atom Pro.Most Natural Sound: Signia Silk X.Best for Tinnitus: Widex Moment.Best Rechargeable: ReSound One.Best with Fall Detection: Starkey Evolv AI.Best for Severe Hearing Loss: Phonak Naída Paradise P-UP.Most Advanced Smart Features: Oticon More.More items...•

Is Eargo for severe hearing loss?

With a nearly invisible fit, it's discreet, rechargeable, and great for everyday use. Not for You?: Eargo isn't ideal for seniors with severe or profound hearing loss. If you need more advanced hearing support, check out our list of the best hearing aids in 2022 for more options.

Are Eargo batteries replaceable?

No battery replacements: Although I appreciate rechargeable hearing aids, they gradually lose their capacity to hold a charge. If this happens after the expiration of your Eargo warranty, then you can't buy new batteries; rather, you'd have to purchase a new device altogether.

Is Eargo 5 waterproof?

Eargo devices are not waterproof. * Avoid exposure to water and long term exposure to moisture to prevent damage to your hearing device(s) and charger.

Can Eargo batteries be replaced?

No battery replacements: Although I appreciate rechargeable hearing aids, they gradually lose their capacity to hold a charge. If this happens after the expiration of your Eargo warranty, then you can't buy new batteries; rather, you'd have to purchase a new device altogether.

When did Eargo 5 come out?

July 13th(Nasdaq: EAR) a medical device company on a mission to improve the quality of life for people with hearing loss through accessibility and affordability, is announcing the launch of Eargo 5, the company's most advanced hearing aid to date, on Tuesday, July 13th.

Does Eargo accept insurance?

Insurance coverage Eargo accepts a range of insurance plans, including Federal Employee Health Benefits plans, although customers will need to check they have coverage under their specific plan or provider.

How do you insert Eargos?

0:422:26INSERT AND REMOVE DEVICES - Eargo - YouTubeYouTubeStart of suggested clipEnd of suggested clipDown then gently insert the device pedal first into your ear. Canal. Press it into place with yourMoreDown then gently insert the device pedal first into your ear. Canal. Press it into place with your finger or thumb the removal thread grip should rest comfortably in this notch.

Using Eargo

Getting started, care, cleaning, charging, and troubleshooting your Eargos.

Returns, Warranty, & Replacement Repairs

Eargo offers you a limited warranty valid starting from the date of delivery.

How long is the warranty on Eargo Max?

Eargo’s Max and Neo have a 1-year warranty, while Neo HiFi has a 2-year warranty. The warranty covers unlimited repairs and one-time loss or damage per hearing aid.

How much does an Eargo hearing aid cost?

Eargo prices range from $1,850 to just under $3,000.

How long does it take to get used to Eargo hearing aids?

Getting started with Eargo hearing aids. It may take some time for you to get fully used to your hearing aids. Eargo notes, for example, that your ear may feel itchy at first. You also may have to get used to hearing your own voice, which can take a week or so.

How to go from one hearing aid to the next?

To go from one setting to the next, tap your ear twice. The hearing aid will tell you which setting you’re on. The Neo HiFi model can also be controlled via a smartphone app. Eargo hearing aids amplify sounds that are in front of you, compared with behind-the-ear models that can amplify sounds coming from behind you.

How many Eargo hearing aids were sold in 2020?

As of June 2020, Eargo reported that they had sold 42,000 hearing aids. Funded by venture capital, the California-based company went public on NASDAQ in October 2020. The Food and Drug Administration (FDA) has classified Eargo hearing aids as medical devices, and some insurance policies cover their cost.

Why use Eargo hearing aids?

Eargo amplifies only specific sound frequencies to compensate for mild to moderate hearing loss. The hearing aids enhance high frequencies so you can hear speech clearly, and simultaneously reduce background noise. Low frequencies are able to enter your ear naturally.

How long does it take for a hearing aid to charge?

They charge fully in 6 hours and give about 16 hours of use. The box has LED lights inside to help you see where to place the hearing aids. On an ongoing basis, the hearing aids need to be brushed and wiped clean with the included brush and microfiber cloth before charging.

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Repair Or Exchange of A Product

Exclusions from Warranty Repair Coverage

  • Eargo 6
    1. Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty. 2. Damage from improper handling or care, exposure to chemicals or undue stress. 3. Damage caused by third parties or non-authorized service centers are excluded …
  • Eargo 5, Eargo Neo HiFi, and Eargo Max
    1. Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty. 2. Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. 3. Damage caused by third parties or non-authorized servic…
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Replacement Under The Loss and Damage Policy

  • During the original warranty period, Eargo will replace each hearing device and charger no more than one time for loss or damage not related to normal use. Eargo reserves the right to inspect hearing instruments and chargers to determine if the Loss and Damage Policy is applicable. Eargo will replace a lost or damaged hearing device for $295 each and a lost or damaged charger for $…
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Loss Or Damage During The 45-Day Right to Return Period

  • If one or both hearing devices or charger are lost or damaged beyond normal use during the 45-day right to return period, the system cannot be returned for a refund. Refunds are issued for Eargo hearing systems if all original components are returned within the 45-day period. Eargo, Inc 2665 N. 1st Street San Jose, CA 95134 1 (800) 61-EARGO
See more on eargo.com

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