Can you return phones to Verizon?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can you return phone to Verizon within 30 days?
You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii).
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How long do you have to return something from Verizon?
30-dayYou can complete a 30-day return or exchange with Verizon if you purchased from: verizon.com or in the My Verizon app. By phone with Verizon Customer Service. A Verizon store.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I cancel my phone contract within 14 days?
If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
Can I exchange my iPhone for a different color?
Within 14 days days of purchase you can return it for a refund and then buy a different color. Good luck finding one. If you purchased the phone within the last 14 days you can simply return it and buy a new one; but you may have to wait for availability.
How do I get a refund from Verizon?
Refund of a security deposit Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How long do you have to trade in your Verizon phone?
Also, don't forget that select phones and plans from Verizon offer added promo savings when you trade in your old device within 30 days of purchase. Keep reading to learn how you can save (or make) money by trading in any device safely and conveniently from the comfort of your own home.
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
Does returning merchandise automatically terminate your service?
Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service.
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What to do before packing a phone?
Before packing your device, make sure your battery is working properly. Don't return a damaged or defective battery or phone with one (e.g., a battery that's swollen, leaking or too hot to touch). Ship your device.
Can I print a new shipping label online?
If you lost your shipping label, you may be able to print a new one online. Learn more:
How to return Verizon phone?
To return your devices to Verizon by mail, follow these steps: Make a copy of the shipping label you got with your order so you can retain it as your proof of shipment in case the package gets lost. Drop off your return to your nearest carrier location. The shipping label contains information about your carrier.
How long does it take to return a Verizon wireless device?
Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Exchanges for products that the company shipped to you may require additional compensation for the shipping costs.
How long does it take for Verizon to refund?
The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards —The company will issue a refund that may take up to three weeks to show on your card statement. Cash or check —Verizon will refund you by check. It may take up to seven weeks for you to receive it.
What to do if Verizon doesn't have a SD card?
Doing a factory reset. Removing any accessories or components you didn’t purchase at Verizon, such as SD cards. After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What to do before returning Verizon?
Before making a return to Verizon, you should prepare your devices by: After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What does "charge back all promotional value" mean?
Promotional offers —The company will charge back all promotional value if you return or exchange a device you obtained through a promotional offer
Where to drop off return?
Drop off your return to your nearest carrier location. The shipping label contains information about your carrier
How to return a Verizon order?
Now, if no label was included or it's been misplaced, log in to your My Verizon account at vzw.com. From the top Account menu under My Devices, select Orders. Look for your recent order, and click to view your order details. Next, select Return. Follow the steps to set up your return and print a prepaid shipping label.
How long does it take to return a Verizon device?
How to return a device or accessory. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Is there a restocking fee for a returned phone?
There is no restocking fee for returned accessories. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
Does Target take back merchandise?
Unlike Verizon, Target has great customer service, a great return policy that works for real people who lead busy and complicated lives, and any Target store will take back merchandise purchased at any other Target store.
Does Verizon accept returns?
Sounds like you may have purchased the accessory from an authorized or premium retailer, not an actual Verizon store. Corporate Verizon stores usually accept returns from other VZ stores
How long does it take to return a prepaid phone?
When you receive the prepaid shipping envelope, return the device in it within 15 days or less.
How to trade in Verizon phone?
Device Trade in Information 1 Go to our Verizon Trade-In page. 2 If you're already signed in to My Verizon, skip to step 3. Otherwise, tap Sign in, then follow the onscreen prompts to sign in to My Verizon. 3 Select the device you want to trade in from the dropdown menus. 4 Answer the questions about the condition of the device, so we can properly appraise it.#N#Note: If you have a promotion code from us and your device is eligible for it, enter it in the enter promotion code field. 5 Enter the verification code to continue. 6 The appraisal value will display. Tap Continue. 7 Choose how you want to be paid for your trade-in and tap Continue. 8 Provide your name, address, phone number and email address. Tap Continue. 9 Review the appraisal details and accept the Terms & Conditions. 10 Tap Complete your trade-in. 11 Your device trade-in request is complete. Follow the instructions to prepare your device for trading in. You'll also receive an email with this information.#N#Note: If you don't see an email from us soon, check your spam folders. 12 When you receive the prepaid shipping envelope, return the device in it within 15 days or less.
How long does Verizon credit last?
Promotional trade in credits issued over 24 months and will appear in 1-2 bill cycles after receipt of trade at Verizon. Your smartphone purchase must remain active on device payment agreement for 24 months to receive credits. If you cancel service, or if device payment agreement is paid off or transferred, trade in promotional credits will stop.
What happens if you don't have a Verizon wireless card?
If you are a Verizon Wireless customer, payment will be in the form of a credit to your Verizon Wireless account. Account credits will be issued to the account owner. If you are not a Verizon Wireless customer, you will be sent a Verizon Wireless gift card.
What is Verizon Device Trade in Program?
By participating in the Verizon Device Trade–in Program ("Program"), you agree to the following terms & conditions:#N#You represent and agree that you are authorized to trade in your device to Verizon and that you have ownership, title and interest in any device submitted under the Program. By participating, you agree to transfer all ownership, title and interest in the device to Verizon.#N#You agree to delete all personal information and data ("Content") from your device and to retain all accessories such as memory and SIM cards. Refer to the device user guide or the manufacturer's website for Content clearing and memory/SIM card removal instructions.#N#You also agree that any device you submit will not be returned to you, and that any Content cannot be recovered.#N#You agree to accurately represent the make, model and condition of your device in your Program submission, and that its final appraised value may be adjusted if:
What happens if a battery is not removable?
If a damaged battery is not removable, the device is not eligible and no trade value will be provided. You agree that your device has not been reported as lost or stolen, was not purchased with government funds, and is not government property. No trade value will be afforded to any device reported as lost or stolen, purchased with government funds, ...
Can a device be reset if it is locked?
Your device has been "locked" and can not be reset or activated; Your device does not meet the eligibility requirements for the promotion code entered; or. You return or exchange your device purchased under a promotion for another device not eligible for that promotion.
