RETURNS POLICY
- Items must be sent back within 14 days of receipt in new condition. ...
- The refund amount will be calculated based on return item cost only. ...
- Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
- Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.
Full Answer
What is your return policy for wigs?
When returning, the return shipping charge will be taken out of the store credit or refund. If you have any concerns about our Return Policy, please reach out to our Client Care Representatives by phone at 800-581-2001 or by email at sales@wigs.com.
What is the return policy for products?
What can I return? We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days from original ship date. Donations are non-refundable; s ee our Return Product Eligibility for full details.
Where can I Find my order number and return policy?
Your order number can be found in your Order History, on your Invoice you received with your items, or on your confirmation email. What can I return? We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days from original ship date.
How do I return an item at wigoutlet?
Returns are easy at WigOutlet, simply follow the steps below. What can I return? You may return all new, open box items where the packaging and products have not been altered, worn, or damaged. Closeout, Final Sale, Last Call, and Discontinued items are FINAL sale and not eligible for return.
How to ship a wig back to the original box?
Carefully place your wig back into the original packaging, and then back into the original shipping box.
Where to drop off a package?
Give your package to your Postman or drop it off at any USPS Office.
How to exchange manuals?
For a manual exchange, please fill out the bottom of the return form included in your order with the item you are returning and the item you would like in exchange.
Is expedited shipping refundable?
Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.
Can you get a refund for a color ring?
Once we have received the color ring, you will be refunded the cost of the color ring only.
