Von Maur Policies
- With Receipt – Within 90 days: Receive purchase price back to original form of payment
- With Receipt – After 90 days or Gift Receipt: Receive purchase price as merchandise credit only (no VM charge)
- Without Receipt: Receive current selling price as merchandise credit only (no VM charge)
- Cosmetics: Receipt Required
Full Answer
Can I Return my Von Maur purchase?
We want you to be pleased with your purchase. We will gladly accept your VonMaur.com return at any Von Maur store location or at our E-commerce Facility.
How long does it take to receive a receipt from Von Maur?
With a receipt, you will receive credit to the original form of payment. Gift orders or those with gift receipts may receive credit to a Von Maur Charge or Von Maur merchandise credit. Returns can take up to 14 business days to process once received at the Ecommerce Facility.
Is Von Maur responsible for the accuracy of reviews?
Von Maur is not responsible for, and we do not endorse, any Reviews, opinions, advice, suggestions or recommendations posted or sent by users and we do not, and cannot, guaranty the accuracy or appropriateness thereof. Von Maur specifically disclaims any liability in connection with any Reviews or the contents thereof.
Is there a Von Maur in MN?
Rosedale MN New Von Maur store employees discriminate customers who have accent or a different name (other than names like John Smith). Not a fair business, they have credibility issues---my detailed review on Google explains how poorly the Von Maur mgmt. is running this business in MN.
How long do you have to return something to Von Maur?
In-Store Purchases and Store Pickup Orders: An adjustment may be granted within 14 days of the purchase if the original receipt is present and the item is available in the store.
Does Von Maur offer free returns?
You can return your online purchase at any Von Maur store or use the free return shipping label provided. Follow the instructions that were provided with your receipt.
How do I cancel an order on Von Maur?
Several factors can impact the availability of an item and result in a cancellation. If there is any further assistance we can provide, please contact our customer service department at 1-877-866-6287. I still love Von Maur as my number one place to shop, but things have changed a bit that used to set you all apart.
Is Von Maur like Nordstrom?
It's no coincidence that Von Maur stores often resemble Nordstrom JWN +5% locations. Von Maur liked the clean, classy, and uncluttered look that Nordstrom stores presented. The company wanted a similar open layout, a store without walls between every department. But its design team initially scoffed at the idea.
Can I return an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is a good return policy?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
Can I return Macy's store purchase online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Can you return to Dillards without receipt?
Can I return an item without a receipt? If you want a refund, you need a receipt. You can return an item that you received a gift, but you'll get store credit instead of a refund.
Where do I mail my Von Maur payment?
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet and mail to Von Maur, 6565 Brady Street, Davenport, Iowa 52806. Write to us as soon as possible.
Who owns von Maur?
& von MaurThe Petersen family sold their store to Harned & von Maur. Harned & von Maur physically merged with Petersen's into one location and the store was renamed Petersen Harned & von Maur. The von Maur family took full ownership of the store.
Who is Nordstrom's biggest competitor?
Nordstrom has notable competitors in the retail industry that offer high fashion in a similar department store format, like Macy's (M), Dillard's (DDS), Neiman Marcus, and Saks.
Who is Nordstrom owned by?
Blake Nordstrom's brothers, Pete and Erik Nordstrom, will continue to lead the company as co-presidents. The Nordstrom family has owned the retailer since it was founded in 1901.
Can I return Macy's store purchase online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Where do I mail my Von Maur payment to?
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet and mail to Von Maur, 6565 Brady Street, Davenport, Iowa 52806.
Can you return to Dillards without receipt?
Can I return an item without a receipt? If you want a refund, you need a receipt. You can return an item that you received a gift, but you'll get store credit instead of a refund.
Fabulous shopping experience at Von Maur
fabulous shopping experience at Von Maur. I love to shop. But rather than go online where I can’t have the full shopping experience and be able to touch and Try what I buy I’ve always preferred to go to a department store. These days there’s not many department stores that give you the whole experience.
Horrible employee attitude
I went with my daughter to the Hoover, Alabama store to get some dresses for her, the employee there had a really bad attitude towards us, she was nice and asking if they needed help to everyone else but us.
Von Maur ships via UPS Sure Post
Von Maur ships via UPS Sure Post. Cheap. No matter how pricey the item, they do NOT put it in a box. It goes in an envelope. UPS turns it over to the U S Postal Service for delivery with all the Post Office issues - "Out for Delivery" 6 days ago and still NOT DELIVERED. Order from another store who doesn't use the CHEAPEST shipping method.
Poor experience
Poor experience. Longtime customer, I will no longer be shopping with Von Maur.
Really Von Maur?
I’ve been a loyal customer for 20 years! In 2019/2020 this “family owned” department store has changed for the worst! What has made me a loyal customer all these years is GONE! I even moved to California and continued my loyalty to the midwestern store until the following occurred: First, they changed the minimum amount you must spend to receive free gift wrapping (from $0 to $10) AND changed the types of wrapping offered (from a noteworthy array of amazing options to THREE- white, blue, or red). Secondly, in August of 2020, they changed their return policy.
I used to love shopping at Von Maur
I used to love shopping at Von Maur - not anymore. I am not pleased with the change in the return policy, what I am referring to is when they reopened after COVID-19. At first they didn't take returns, then they changed the return policy without notice.
Fabulous company
I am originally from Iowa, but currently live in Chicago. I must say the customer service Von Maur provides is unlike any other I have seen. From the classy music to the beautiful complimentary gift wrapping, and free shipping on your order.
