Return Policies WebstaurantStore will accept returns on all regularly stocked items, except consumables, as long as they are unused, in the original packaging, and returned with 30 days of receipt. If you set up a return that has any of the special considerations below, Customer Solutions will follow up with you.
Full Answer
How do I return an item to WebstaurantStore?
If so, please speak to the Customer Solutions team for the proper return address information. WebstaurantStore will accept returns on all regularly stocked items, except consumables, as long as they are unused, in the original packaging, and returned with 30 days of receipt.
What is the return policy for items purchased at the store?
This fee is 20% of the item (s) cost for commercial locations and 30% for residential locations. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging.
What is WebstaurantStore's program cancellation policy?
Program Changes and Termination. WebstaurantStore reserves the right to cancel any Rewards Program card or account for which it has incomplete, inaccurate, false, or fictitious personal information.
How do I contact Webstaurant customer service?
Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the live chat feature on our website or send an e-mail to help@webstaurantstore.com and let a Customer Solutions Specialist know how we can help you get the items you need.
What is Webstaurant return policy?
Return Policies WebstaurantStore will accept returns on all regularly stocked items, except consumables, as long as they are unused, in the original packaging, and returned with 30 days of receipt.
Can you get free shipping on Webstaurant?
WebstaurantPlus is a program that provides unlimited free shipping with WebstaurantStore on over 165,000 items for just $99 a month. You can save on items like disposable cups, receipt paper, glassware, napkins, and more when your order surpasses the minimum subtotal of $29 of eligible items.
Is WebstaurantStore a reputable company?
WebstaurantStore has a consumer rating of 2.46 stars from 712 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about WebstaurantStore most frequently mention customer service, return shipping and credit card problems.
Does Webstaurant have good prices?
Webstaurant has a tremendous variety of quality items, good prices and reasonable shipping costs. I've liked everything that I've purchased, so far.
Does Webstaurant offer net 30 accounts?
We also offer Net 30 terms through a third party company, Capital One Trade Credit. For more information on this payment option and how to qualify, login to your account and proceed to the Account Dashboard to find the Net 30 terms on the left side of the Dashboard.
Where do you enter promo code on Webstaurant?
Go to WebstaurantStore.com, choose the product you would like to buy and add it to your cart. Select “View Cart”. On the right side of the screen, you'll find the text “Coupon Code”, enter your code and click Add.
Is Webstaurant a good company to work for?
Is WebstaurantStore a good company to work for? WebstaurantStore has an overall rating of 4.0 out of 5, based on over 301 reviews left anonymously by employees. 76% of employees would recommend working at WebstaurantStore to a friend and 81% have a positive outlook for the business.
How much does WebstaurantPlus cost?
You can have multiple shipping addresses, but each shipping address requires its own WebstaurantPlus subscription and monthly fee to be eligible for free shipping. Your first subscription will be charged at $99 a month. Additional addresses will be charged at $49 a month per address.
What does "webstaurantstore" mean?
To protect and defend the rights or property of The WebstaurantStore, Inc. To prevent or investigate possible wrongdoing in connection with the Service. To protect the personal safety of users of the Service or the public.
Does WebstaurantStore cover installation fees?
If the on-site survey prior to installation is selected for the Installation Service, WebstaurantStore will cover extra fees that occur the day of installation that result in the installation not being successful. WebstaurantStore will only cover these fees if the issues causing an unsuccessful installation were not caught during the on-site survey. If the on-site survey identifies any issues prior to installation that result in additional charges, it will be your responsibility to pay. Our service provider may not require this service for all items, but it may be required if the unit must be taken up / down stairs. Once the order has been placed, we will contact you via email if any issue related to this should arise.
Where to find warranty policy?
Warranty Policy. If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy.
Does WebstaurantStore disclose personal information?
Under certain circumstances, The WebstaurantStore, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Is a holding period required for a certified check?
A holding period is not required if a certified check is provided but will still be processed Tuesdays and Fridays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Does WebstaurantStore have arbitration?
Likewise, WebstaurantStore will not se ek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
Does placing an item in your shopping cart guarantee a hold?
Because Outlet items sell quickly on a first-come, first-serve basis, simply placing the item in your shopping cart for checkout at a later time does not guarantee a "hold" on the item.
Does Outlet have a warranty?
No Outlet products have a warranty unless otherwise specified. If the warranty is honored, it will be clearly noted in the description of the item. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
Does WebstaurantStore ship to residential customers?
While WebstaurantStore is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:
Does Webstaurant ship internationally?
The vast majority of our products will be shipped via an international air service for international addresses. The WebstaurantStore is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States.
Carrier Shipments
Many Products will certainly arrive within 2 to 10 business days. Holiday seasons, large orders, custom products, special orders and out of stock items could take longer.
Lost Mail
Please get in touch with the plan carrier (UPS) and file a claim making use of the package monitoring number. All claims should be submitted with the carrier.
Local Pickup
We will email and/or call you when your order is ready for pickup. It may take at least 24 hours to prepare your items. If you have not received an email, phone call, or voicemail from us letting you know your order is ready for pickup, your items are NOT ready for pickup.