west elm rug return policy

What is West Elm's return policy for upholstery?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return: What Counts as Proof of Purchase?

How do I return a piece of furniture to West Elm?

For non-custom furniture and other oversized items, call Customer Service at 1.888.922.4119. Return to Stores – You can return most non-furniture items to your local West Elm location (West Elm outlet stores excluded). A gift receipt or original receipt is required for all returns and exchanges.

How long does West Elm take to refund?

It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.

Why choose West Elm rugs?

At west elm, we've got a range of rugs in an assortment of shapes, sizes and styles to blend in with your existing decor pieces like sectionals, coffee tables, lamps and art. Our rugs can also help you re-design your space if you're ready for a new look.

Can I return a rug to West Elm?

Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

How long do you have to return something to West Elm?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return: Personalized monogrammed items. Made-to-order items.

Does West Elm offer free returns?

West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds. The number to call is 1-888-922-4119.

Do West Elm products have warranty?

west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.

Who owns West Elm?

Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.

Does West Elm have customer reviews?

When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.

Can you return West Elm to Williams Sonoma?

Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.

Does West Elm do price match?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Does West Elm do free shipping to store?

West Elm offers a ship-to-store option, but it's not free. Instead, you will pay a flat rate. See the West Elm ship-to-store costs. Using West Elm ship-to-store is best for customers who want an item that isn't available at a nearby store and also wants to avoid having packages delivered to their home.

Does Pottery Barn furniture have a warranty?

Similar to other Williams Sonoma furniture stores such as West Elm, Pottery Barn does not offer any furniture warranties.

Does West Elm do price match?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Does Wayfair have free returns?

If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.

The Lowdown on the West Elm Return Policy

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:

West Elm Return Policy for Special Returns

West Elm’s standard return policy doesn’t cover registry, international, or defective returns.

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When Can I Expect My Refund?

It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.

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DoNotPay has your return game sorted with other popular return policy guides. You can always go over some of our commonly sought-after item return manuals here:

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Track Your Order

Available for online status tracking 24 hours after it has been placed.

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and U.S. Territories.

Credit Card

Earn 10% Back in Rewards 2 for your first 30 days as a cardmember across our brands with the West Elm Credit Card.

Monogram Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

How to redeem a gift card?

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. Check your gift card balance.

How long does it take to get a refund from Quick Ship?

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required. How to Return:

Does Williams Sonoma charge sales tax?

territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged.

POPULAR PICKS IN Rugs

The right rug can turn practically any room into a designer-inspired space that you love spending time in. At west elm, we've got a range of rugs in an assortment of shapes, sizes and styles to blend in with your existing decor pieces like sectionals, coffee tables, lamps and art.

Pick Perfect Rugs For Your Home or Office at west elm

The right rug can turn practically any room into a designer-inspired space that you love spending time in. At west elm, we've got a range of rugs in an assortment of shapes, sizes and styles to blend in with your existing decor pieces like sectionals, coffee tables, lamps and art.

How to contact Westelm?

If you are having difficulty viewing the content on this Site or navigating the site, please call our Customer Service Team toll-free at 1.888.922.4119 or email our team at customerservice@westelm.com, and we will be happy to assist you.

Where is West Elm located?

As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...

Where are Williams Sonoma's legal actions?

must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.

Returns Process

Policies

• 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...

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eGift Card

Exchanges Process

Refunds

• Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...

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Cancellation