NAPA Auto Parts return policy states that you must return items:
- Within 30 days of purchase
- With an original purchase receipt
- In person to a NAPA store near you
Can I return a used core to Napa?
Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase in the box you received with the new product and that you provide a copy of your original purchase receipt¹.
Can I return an item purchased on Napa online to a store?
While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt. Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS.
How do I exchange a NAPA Auto Parts Product?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
How many NAPA Auto Parts stores are there?
We have over 6,000 NAPA AUTO PARTS Stores nationwide serving all 50 states with a unique inventory control system that helps you find the exact part that you need.
Can you return things to NAPA without receipt?
To exchange a product, simply bring it to the original NAPA Auto Parts of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt. Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase.
Can I return auto parts without receipt?
Products that don't have a receipt or proof of purchase are referred to as “core” items. You may still be able to return core items as long as they pass an inspection. The inspection ensures that the product can be resold. Customers are responsible for all core products sent to the fulfillment center.
Can you refund car parts?
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
Can I return a part to a different NAPA store?
Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
How long do I have to return Advance Auto Parts?
within 45 daysReturning Online Purchases to an Advance Auto Parts Store Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form.
Can you return used parts to AutoZone?
IN-STORE RETURN POLICY To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Does Napa give refunds?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Does Napa charge a restocking fee?
Restocking Fees In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. Your restocking fee does not include the cost of return shipping.
Can I return a core to any Napa?
Returning Cores to NAPA Online Used cores can be returned at any time provided the original parts as purchased at NAPA Online and that they are shipped back in the box you received with the original product.
How does NAPA warranty work?
NAPA POWER EQUIPMENT PRODUCTS warrants its products to be free of defects in workmanship and materials for the useful life of the product (the “Warranty”). If a NAPA product fails to comply with the Warranty, NAPA will repair or replace the defective product free of charge.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
Can Advance Auto look up receipts?
You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).
Can I return an item to any Oreillys?
If your product is defective and covered by warranty, you may return it to any O'Reilly Auto Parts store for a replacement, repair, or refund. You MUST have the original sales receipt to be eligible for warranty service.
Can I return Advance Auto Parts to CarQuest?
In Store Returns: Customers may return an in-store purchase or online order to their local store. The customer must provide the Order Number returning a part purchased online. Please note that Independent CarQuest stores may not accept returns from other locations.
Do you need receipt for core charge?
You must pay the core charge when you buy the part. After you replace the pump, you return the old one to the store with your receipt (which includes the core charge). As long as the old part is in acceptable condition, the store will then refund the $15.
How long does it take to exchange a NAPA car?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged.
Can you return a personal safety kit?
Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded. Books and shop manuals are non-returnable and non-refundable. Clearance or final sale merchandise cannot be returned and are not eligible for refunds.
Can you return an item without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted. Defective items are subject to the manufacturer’s warranty. Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
Can you return a gift card for a giveaway?
Giveaway items have no warranties, returns or refunds. Gift cards are non-refundable and non-exchangeable. Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
Is NAPA Auto Parts responsible for shipping delays?
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
What Happens When You Return Your Item?
When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.
What Happens if You Want To Exchange the Item?
If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:
Returning Used Cores and What To Look Out For
You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:
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COVID-19 Update
The effects of COVID-19 on supply chains and public safety are unpredictable and always changing. Above all, we never want our customers to feel inconvenienced, obligated, or unsafe in order to make a return or exchange.
Return Procedure
To begin the returns process, start by calling 855-392-5646 or email accessories@napaonline.com for detailed instructions and an RGA (Returned Goods Authorization) number. Returns without an accompanying RGA number cannot be accepted.
Return Policies
Many of our products are protected by warranty from their manufacturer. The extent of these warranties and the length of time they cover varies from product to product.
Exchanges
If you wish to exchange your item for something different, the same terms and conditions apply. However, we do waive the 15% restocking fee as a courtesy to you.
Cancellations or Refused Delivery
Cancellations are accepted completely free of charge any time before your order has shipped.
Shipping Damage
In the event that your order arrives with visible damage, refuse the shipment and notify us at accessories@napaonline.com. We'll arrange a replacement to be shipped. Please keep all contents for the shipper to inspect.
Non-Returnable Products
Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:
Why Do Stores Offer Price Matching?
Major retailers generally offer price match guarantees as a way to bring in more customers. When major chains match their competitors’ prices, customers have no reason to choose one brand over the other, especially if they both sell similar items.
Will NAPA Auto Parts Price Match Amazon?
It all depends on the store and store owner. Some NAPA Auto Parts managers may be willing to price match Amazon but it’s not guaranteed. Since Amazon often offers highly discounted prices, it’s unlikely that a brick-and-mortar NAPA store will match the same price.
Will NAPA Auto Parts Price Match Advance Auto Parts?
NAPA and Advance Auto Parts are two of the biggest competitors in the automotive industry. They both offer low prices, quality parts, and friendly customer service, but is NAPA willing to match Advance Auto’s prices? Again, it all depends on the store.
Will Advance Auto Parts Price Match NAPA Auto?
Interestingly, although NAPA Auto Parts won’t explicitly price match Advance Auto Parts, Advance Auto is 100% willing to price match its competitors. According to Advance Auto Parts’ webpage,
Conclusion
NAPA Auto Parts offers no official price match policy but, based on user reports, individual store owners are generally willing to make small price adjustments. You’re more likely to get a price match on an item sold in a brick-and-mortar store than on Amazon.
Overview
NAPA Auto Parts has a consumer rating of 1.63 stars from 100 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about NAPA Auto Parts most frequently mention customer service, local store and auto parts problems. NAPA Auto Parts ranks 411th among Auto Parts sites.
Critical highlights
I will take my business elsewhere as they scam and do not give customer service.
What happens if a provision of these Terms and Conditions is found to be invalid?
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
Is NAPA a trademark?
NAPA’s trademarks may not be used in connection with any product or service that is not associated or affiliated with NAPA, in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits NAPA or the trademark.
Does UAP endorse NAPA?
UAP and NAPA do not endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on this Website. Your reliance upon information and Content obtained by you at or through this Website is solely at your own risk.
Is UAP liable for any loss or damage?
Your use of such websites is at your own risk and UAP and NAPA are not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against UAP and NAPA regarding our inclusion of such links to third party websites or your use of those websites.
