westelm return policy

Full Answer

What is the return policy for West Elm items?

For returns of items purchased from your west elm registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). View our Returns Page for details.

Can I shop + ship West Elm products internationally?

You can now shop + ship many of your favorite west elm collections internationally. All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores.

How do I contact westelm customer service?

If you prefer not to receive information from us or from our select partners, please let us know by calling our Customer Service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

How do I purchase westelm gift cards?

Call 1.800.838.2589 or email us at businessgifts@williams-sonomainc.com and we'll be happy to assist you. Can I buy gift cards in bulk? Absolutely. For complete details, or to purchase gift cards in amounts over $5,000, call 1.800.838.2589 or email us at incentives@westelm.com.

What is the West Elm return policy?

Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

Can you return to West Elm after 30 days?

Damaged or defective West Elm merchandise can be returned even after the expiry of the 30-day return window. To get a full refund, you must reach out to their Customer Care Center. They process a refund or an exchange on a case-to-case basis.

Are West Elm returns free?

West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds. The number to call is 1-888-922-4119.

Does West Elm furniture have warranty?

west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.

Who owns West Elm?

Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.

Does West Elm have customer reviews?

When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.

Can you return West Elm to Williams-Sonoma?

Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.

Does West Elm do free shipping to store?

West Elm offers a ship-to-store option, but it's not free. Instead, you will pay a flat rate. See the West Elm ship-to-store costs. Using West Elm ship-to-store is best for customers who want an item that isn't available at a nearby store and also wants to avoid having packages delivered to their home.

Where is West Elm furniture made?

Where is West Elm Furniture Made? The initial concept for most West Elm furniture starts in the Brooklyn-based Bower Studios. After this design stage, the plans move to factories in North America and India for hands-on construction.

Does Pottery Barn furniture have a warranty?

Pottery Barn Return and Warranty Policies Similar to other Williams Sonoma furniture stores such as West Elm, Pottery Barn does not offer any furniture warranties.

Does West Elm do price matching?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Does Pottery Barn furniture have a warranty?

Pottery Barn Return and Warranty Policies Similar to other Williams Sonoma furniture stores such as West Elm, Pottery Barn does not offer any furniture warranties.

Does Wayfair have free returns?

If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.

How long does it take to return an item to West Elm?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:

When Can I Expect My Refund?

It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.

Does West Elm accept returns?

The company policy states that none of the outlet stores will accept returns of any kind.

Does West Elm have prepaid shipping labels?

If your mode of return involves a UPS drop-off, you will need to generate a prepaid shipping label with West Elm. For that, you have to provide your purchase details on the website or to a customer service representative.

Can you say no to endless lines at the DMV?

Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.

How many countries does West Elm ship to?

west elm now ships to over 90+ countries! You can now shop + ship many of your favorite west elm collections internationally.

Can you return a monogrammed item?

We cannot accept returns on the following: Made-to-Order items, monogrammed items, one-of-a kind products, gift cards, and items damaged through normal wear and tear. We also cannot accept returns on final-sale items, which are identified by a U.S. price ending in .99 or .97.

Can you ship electrics internationally?

Please note : Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

How to contact Westelm?

If you prefer not to receive information from us or from our select partners, please let us know by calling our Customer Service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

What is a West Elm Key Rewards Card?

The West Elm Key Rewards Card can be used to make purchases and earn the best rewards across our collection of seven brands in-store, through our catalogs or on our brand websites. Williams Sonoma, Inc. brands include Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma, Williams Sonoma Home, West Elm and Mark & Graham.

How to redeem a gift card?

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. Check your gift card balance.

Can you return to West Elm?

Return to Stores – You can return most non-furniture items to your local West Elm location (West Elm outlet stores excluded). A gift receipt or original receipt is required for all returns and exchanges.

Does Williams Sonoma charge sales tax?

territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged.

Does West Elm use SSL?

West Elm has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the westelm.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

Track Your Order

Available for online status tracking 24 hours after it has been placed.

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and U.S. Territories.

Credit Card

Earn 10% Back in Rewards 2 for your first 30 days as a cardmember across our brands with the West Elm Credit Card.

Monogram Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

Where is West Elm located?

As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...

How to stop receiving text messages from Williams Sonoma?

To stop receiving text messages from Williams-Sonoma, Inc., text the word STOP to 26223 any time or reply STOP to any of the text messages you have received from Williams-Sonoma, Inc. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Williams-Sonoma, Inc. and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Williams-Sonoma, Inc. through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.

What carriers does Williams Sonoma use?

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Williams-Sonoma, Inc. may add or remove any wireless carrier from the Service at any time without notice. Williams-Sonoma, Inc. and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

How old do you have to be to enroll in Williams Sonoma?

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old (except in Alabama and Nebraska, 19 years old). Before the Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this Service and your agreement to these Terms. Williams-Sonoma, Inc. reserves the right to stop offering the Service at any time with or without notice.

Where are Williams Sonoma's legal actions?

must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.

Does Williams Sonoma have a hyperlink?

does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

How to return a West Elm gift?

If you would prefer to return your packages through the mail, simply refer to the instructions on the packing slip or call 1.855.860.3081. You can also view our return policy and instructions online.

How long does it take to get a refund from West Elm?

For returns of items purchased from your west elm registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). View our Returns Page for details.

How to find West Elm registry?

Subject to the privacy options selected at the time of registry creation, west elm registries can be found by searching for the registrant's last name at The Knot. Access by The Knot visitors is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, click "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."

How to receive gift cards from West Elm?

If you decide after you have registered that you would appreciate Gift Cards from your guests, simply click on the link to "My Profile" within the Manage My Registry page . You will be able to track Gift Card purchases in the Thank You Note Manager. Gift Cards may be redeemed online, by phone or at west elm stores.

What is the phone number for West Elm?

For privacy reasons, some registrants choose to limit access to their online registry. If you cannot gain access to a registry, please call 1.855.860.3081, or contact any west elm store.

Does West Elm have a password?

If you decide to select a password, you will need to share it directly with your friends and family. west elm will not disclose any passwords.

Can you register for West Elm in Canada?

Yes. Our Canadian stores have a registry program exclusively for our Canadian registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.westelm.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian west elm stores or call 1.855.860.3081 (if calling from the United States or Canada.)

Returns Process

Policies

• 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...

See more on westelm.in

eGift Card

Exchanges Process

Refunds

• Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...

See more on westelm.ae

Cancellation