Gucci Return policy Explained
| Return Period | 30 Days |
| Return Method | In Store or online |
| Exchange Period | 30 Days |
| Exchange Method | In Store or online |
| Refund Period | Within 7-10 Business Days |
Is Gucci outlet online store authentic?
We are doing factory outlet via internet, We purchase the products directly from the factory without any step in between and we have a great many of suppliers through out the world, that is why we can offer you the product at a cheap price. No sales tax! There is no sales tax on our website.
How to get a job at the Gucci store?
- "Innovative + High Values"
- "No empathy"
- "Not so bad"
- "More drama within store than the runway shows."
- "Overall good place to work"
- "Excellent Company that treats employees well"
- "Good...never great"
- "Great!"
- "Gucci Discrimenatory Practices"
- "Beware this is a terrible place to work!"
How many stores does Gucci have in the US?
Gucci has 15,392 employees across 4 locations and $7.44 B in annual revenue in FY 2020. See insights on Gucci including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft.
Where can I buy Gucci?
The Hot Wheels x Gucci Cadillac Seville will go on sale October 18 on the Mattel Creations website and at a select number of the fashion house’s stores, including locations in New York, London, Milan, Seoul and Tokyo. The commemorative model will be limited to just 5,000 units and cost $120.
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How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Will COVID-19 impact my return?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Don't want to wait in line while visiting a store?
Will I have to wait in a line while visiting your store? Gucci may have to limit the number of people in our store to ensure social distancing i...
Which stores have re-opened?
For the latest information on store hours and services, please at this link to prepare your visit.
How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?
For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employ...
Why aren’t all Gucci stores reopened? When will others reopen?
We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to...
How does Covid-19 impact my repair and care service?
The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing l...
Does Gucci offer any contactless mobile payment options?
Gucci locations will continue to accept contactless mobile payments.
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams, and communities, and we continue to monitor the latest developments...
Covid-19 Inquiries
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
STORE CURBSIDE PICKUP
Our Client Service Advisors are available to guide you through the process of placing a remote order and arranging for curbside pickup service.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
Holiday shipping, if you place your order by December 20 you will receive your item by December 24.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers its own digital gifting experience in partnership with 4Gift. 4Gift is a digital gifting service that allows you to select and schedule a digital gift experience on the Gucci website and send the gift instantly or plan it in advance.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
How strict is the Gucci return policy?
Since Gucci takes care to clearly state its return policy and its terms online, the policy is fairly strict and final. Gucci enforces all rules regarding return time frames, tag policy, and packaging policy enforced when it comes to returns.
Can you return an online purchase to the store?
The good news is that Gucci does accept returns for products purchased online. You can actually return online purchases to any Gucci store. If you can’t get to a Gucci store, however, you can also return online purchases by mailing them to the return address listed on the shipping label the product came to you in.
Are there return exceptions?
There are several actions that will result in Gucci not accepting a return, including:
How to Return In-Store Purchases?
You can return your product (s) in-store. But it should meet certain requirements.
How long does it take for a Gucci refund to be processed?
Upon arrival at the warehouse, your refund should be processed to your original payment method in 7–10 days.
What to do if you can't find a Gucci prepaid label?
If you can’t find the prepaid label in your original order, you can contact Gucci’s Customer Advisors to solve the matter.
How long does it take to return a Gucci gift?
Corporate gifts must be returned within 10 days from the date of delivery.
What is the number to send WhatsApp messages?
WhatsApp: Send a WhatsApp message to 877-482-2430.
Can I return a Gucci gift card online?
Online purchases can be returned via mail to the address on the prepaid shipping label or any Gucci store, but corporate gifts can only be returned via mail. Customers can return in-store purchases only to the store where the purchase was made.
Does Gucci refund shipping?
Gucci credits back the original method of payment, but they don’t refund shipping charges. The address for the return is present in your invoice included with your package.
Terms of Sales
General Conditions of Sale Updated to October 2021 1. General provisions 2. Identification of the vendor 3. Information on Products and their availability 4. Price 5. Execution of the contract 6. Method of payment 7. Transport and delivery 8. Shipping and delivery confirmation 9. Wrapping or packaging 10. Returns 11. Personalized Products 12.
California Disclosures
The California Transparency in Supply Chains Act of 2010 (SB 657) requires California businesses to disclose their efforts to address the issues of slavery and human trafficking, thereby allowing consumers to make better, more-informed choices regarding the products they buy and the companies they choose to support.
COVID-19 FAQ
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
For items available for immediate purchase (for other availabilities see here ), you may select from the following shipping services:
Returns & Exchanges
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link .
Gifts
During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.
Care and Repair
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Sustainability
Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing eco-friendly sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
Covid-19 Inquiries
Distance, respect and protect At Gucci, the health and well-being of our clients, teams and communities are our top priorities and our guiding principles are distance, respect and protect. All stores that are reopened will be following these strict safety protocols based on current guidance from public health officials and local governance to ensure we continue to help fight the spread of the virus.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
MY GUCCI Account
MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.
Contact Us
For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).
COVID 19 FAQ
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
Shipping & Delivery
For items available for immediate purchase, you may select from the following shipping services:
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewellery, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalised items are also available.
Returns & Exchanges
Extended returns for the holiday season. Orders placed from November 15 to December 24 will include extended complimentary returns until January 31.
Gifts
During your online checkout, you will have the option to include a personalised gift message, and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.
Care & Repair
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorised Gucci retailers.
Sustainability
Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing eco-friendly sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
