Does eBay seller have to accept returns?
If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.
What is eBay's new return policy?
Buyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don't reply, or don't offer those options the buyer can ask eBay to step in.
What is eBay's no return policy?
Ebay doesn't allow sellers with a No Return policy not to offer refunds if a buyer files a claim for Not as described. Whether that claim is filed properly or fraudulently. So in your particular case you should just tell your buyer to return for refund.
Can eBay buyer return item after 30 days?
No, if it's been longer then 30 days, you don't have to accept the return. If you deny the return, they can file a claim with their payment source and probably win.
What happens if seller does not accept returns?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
Does eBay side with the buyer?
Ebay doesn't know what the seller shipped or what the buyer received and they don't know what the buyer sent back or what the seller received, so they almost always take the buyers side.
Are all items returnable on eBay?
If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. You can return it even if the seller's returns policy says they don't accept returns.
How do I get a refund from eBay without returning?
If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Upload your own label – The buyer will send the item back to you for a full refund, including the original postage cost.
How To Return eBay Products?
The item return process may depend on the seller’s policy. Here is a step by step process that you will need to follow:
How Strict Is The eBay Return Policy?
It’s unclear how strict the return policy is on eBay as there are various policy options. You may be able to return the item within the specific amount of days since receiving it (unless stated otherwise by the seller as a no-return item).
eBay Exchange Policy
An exchange policy may exist if the seller has multiple items. On the eBay website, there appears to be no specific guidelines regarding the exchange of items. You may want to contact the seller about exchanging an item and whether or not it’s possible.
eBay Refund Policy
eBay has a Money Back Guarantee that the seller must honor regardless if they have a return policy or not. They must have within 30 days to refund the buyer.
Does eBay Accept Returns After 30 Days?
Unfortunately, after the 30 Day period (or after the set return period), there will be no returns accepted. If there is a no return policy, the item cannot be returned regardless.
How Long Do eBay Refunds Take?
On average, refunds should be processed within 2 business days after the seller receives the return. The fund will be available within 3 to 5 days thereafter. You will be refunded based on the payment method you have used during the initial purchase.
Can I Return eBay Products After Use?
This may depend on the product that is being used. It may also be up to the seller as to whether or not they may sell it after use.
How to return an item on eBay?
To request a return, you should: Sign in to your eBay account. Go to your purchase history. Find the order in question and select the item (s) you want to return. Pick the reason for sending the goods back.
How long does it take to get a return from eBay?
They can also establish the desired return window—usually 30 or 60 days —and determine who pays for shipping costs.
How long does it take for eBay to respond to a return request?
The seller has three business days to respond to your request and suggest a fair solution and compensation. If this doesn’t happen, you can contact eBay support and ask them to help you tackle the issue. Here’s how to go about it: Navigate to the page with your open requests. Select the item you want to return.
What happens when you request a return label?
When your request gets accepted, the seller will provide you with a return shipping label and tell you the exact date by which you should send the products back. The seller pays for the return shipping costs if they state so in their policy or send a damaged or incorrect item.
What to do if eBay approves return?
If the seller approves your eBay return request, they will probably offer you a few options, such as: Sending the product back and receiving a full refund. Returning the item and getting a replacement or an exchange. Keeping the item in question and getting a partial refund.
What are the advantages of eBay?
One of the biggest advantages of eBay is that it protects you even if the seller decides not to offer the possibility of returning the products. In case you receive an order that doesn’t match the description provided or contains damaged items, you still have the right to start a return request.