Returns Policy - Effective Nov 01, 2021
- Return or Exchange within 60 Days from the day of the purchase
- IKEA Family members: Returns or Exchange within 90 Days from the day of purchase
- 7 days returns or exchange for purchases made from Circular Hub
- The following articles are not eligible for returns or exchange Cut Fabrics Food Articles Plants Custom made worktops
Full Answer
What is IKEA’s return policy?
If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund. Removal and Pick-up services at customers’ homes vary by market.
Is it OK to change your mind about IKEA?
It's OK to change your mind! If you’re not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.
What is the return policy for open products?
You may also return open products within 180 days, with your proof of purchase, for a full refund. Removal and Pick-up services at customers’ homes vary by market. If the Pick-up service is available in your area, please bring your product to your covered porch, garage or doorstep.
How do I exchange an item at IKEA?
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with. The IKEA Planning Studio location does not accept exchanges. Contact us!
Can you return opened items to IKEA?
It's OK to change your mind! If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
How long do you have to return to IKEA?
365 daysHow long is the IKEA return policy period? That's why we give you 365 days to return your purchases.
What is IKEA's return policy without a receipt?
If you don't have your receipt, IKEA can try to use one of the following methods to find your purchase: Credit or debit card, gift card number, or an order number (if applicable).
Can I return IKEA product without packaging?
As long as you have your receipt, you have about six months to return opened items to IKEA. You can even make returns without the original packaging. Just make sure your product isn't dirty, stained or damaged.
Can I return IKEA furniture without packaging?
IKEA accepts returns without the original packaging within 180 days of purchase provided the item is complete and in good condition. Valid photo ID and proof of purchase are required. Typically, a full refund is given for returned items if they are in good condition even if the original packaging is missing.
Can you get a refund without receipt?
Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt.
How do I find my IKEA receipt?
Where Can I See my Receipts from Ikea?Go to WellyBox, either sign in or sign up.Wait as WellyBox collects all of your receipts.From your dashboard, sort and choose the specific receipt or purchase you want.
Do you have to disassemble to return to IKEA?
No, you do not need to disassemble IKEA furniture back into flatpack form to return it. According to the IKEA return policy, they will accept all assembled furniture items as long as it is in good condition and within 365 days of purchase. 1 Can you return made up IKEA furniture?
When did IKEA Change Return Policy?
I just noticed the US return policy was changed effective October 22, 2020. The IKEA US website states that new & unopened products can be returned within 365 days. Open products must be returned within 180 days.
Is IKEA lenient on returns?
Returning Unopened IKEA Products IKEA will allow you to return any unopened, new product within a year (365 days) as long as you have proof of purchase. Not only that, but you can get a full refund.
Can I bring back furniture to IKEA?
All items must be returned clean, unmodified and in good, resalable condition. If a product is returned not fully and correctly assembled to IKEA's satisfaction, we will not be able to provide an offer.
Large item returns
Large item returns can be made by visiting your local IKEA store. Our truck pickup service is currently not available.
In-store returns
Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk
In-store exchanges
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.
Contact us!
If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.
365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.
Love it or exchange it
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
Save time with your in-store return
The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store or via the IKEA website in Australia. This includes any purchases made via phone.
How to return
Return to any IKEA store (excluding IKEA planning studios) for free 7 days a week.
Mattress exchange policy
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.
What IKEA Return Policy for No Receipt?
Without a receipt: Your purchased receipt is required for all returns and exchanges. Refunds will be issued in the same form of payment.
Can You Return Pillows Or Duvets To IKEA?
IKEA accept return only unopened and unused pillows and duvets within 365 days from the date of purchase as of 2021 at any IKEA store. You have to show an original receipt or Ikea card number as proof of purchase and the money will be refunded to the same method that was used during the purchased item.
How Can You Return Sofa and Large Furniture To IKEA?
Only return unopened sofas within a year of purchase, but if you have opened the sofa, you will only have 180 days to return it in unused and re-sellable condition.
