If, within two weeks of purchasing the merchandise listed on your invoice or within 30 days of purchasing your mattress, you should discover any authorized dealer in Florida, including City Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference to you.
Full Answer
What is the return policy for items purchased at the store?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
What is the return policy for mattresses and Box Springs?
To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind.
What is the warranty on Value City Furniture?
Warranty. Under conditions of normal usage VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
Is there a restocking fee on returned merchandise?
Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle.
How long is a value city furniture warranty?
How long does it take to cancel a value city furniture lock?
How long does it take to get a refund from a store?
How long does the value city price lock last?
How long is a mattress warranty?
How long does a store have in-home service?
When can I request a refund on Amazon?
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What is Value City's return policy?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
Can I return a couch to City Furniture?
Item must be in new, unused condition in the original packaging. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
Who is the owner of City Furniture?
TAMARAC, Fla. — Andrew Koenig has been promoted to president at Top 100 company City Furniture, the owner and operator of 29 City Furniture and Ashley HomeStore showrooms throughout Florida. Keith Koenig, co-founder and long-time president and CEO, continues as CEO of the family-owned business.
Can you return American Signature Furniture furniture?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
Can I return a sofa if it's not comfortable?
Can I return a sofa if it's not comfortable? Yes, if you bought it online. Buying a sofa online gives you the right to reject it within 14 days for whatever reason, not just because it's faulty – and then another 14 days to send it back after informing the seller you don't want it.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
Is City Furniture Made in USA?
From coast to shining coast, we've stocked our showrooms with beautiful styles for every taste. This includes our very own Kevin Charles line, CITY Furniture's exclusive brand of mattresses, dining room, bedroom and living room furniture all crafted in the United States.
Who manufactures City Furniture?
American Signature Furniture and Value City Furniture sell residential furniture manufactured by American Signature, Inc., as well as more than 30 additional manufacturers from 125 locations around the East Coast, Midwest, and Southeastern United States.
Who owns City mattresses?
BUFFALO, N.Y. — Jay Schiller opened his first City Mattress store here exactly 50 years ago. He eased into the retail bedding business, starting with just four Serta sleep sets. But he adopted a guiding principle that would serve him well: Treat people the way you want to be treated.
What is pure promise?
Pure Promise is a 5 year worry-free protection plan for your furniture. It covers stains, accidents, and structural damage to fabric, leather, and wood items. A Certified Service Technician responds to all incidents. Trained Professional will repair or replace damaged items.
Can I cancel an order from Value City?
You may cancel your order and ask for a full refund prior to delivery or pick up. A full refund will be issued to the original method of payment. To cancel your order, simply call a service representative.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Does VCF have layaway?
While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered.
Can you use your Ashley credit card at City Furniture?
Where can I use my Ashley Furniture credit card? The Ashley Advantage card can only be used to shop in-store at Ashley HomeStore or online at ashleyfurniture.com. You can't use this card at other retailers or to take out money from an ATM.
Where is Value City headquarters?
Columbus, OHValue City / Headquarters
How do I pay my Value City bill online?
Ways to Make a Value City Furniture Credit Card Payment Online: Log in to your online account and click on “Payments”, then “Make a Payment”. Or click on Pay as Guest and provide some information to locate your account and make a payment. Make sure to send it early enough that it will arrive by the due date.
Value City Return Policy - Google Groups
You return policy, and returned only. Start adding media to this gallery. Value City Arena at the Jerome Schottenstein Amazoncom. Vcf needs help you may and value city furniture, and i went thru their warranty cards should deliver one!
Frequently Asked Furniture Questions
Our Price Guarantee. Shop our stores and website with confidence! If any purchased item goes on sale within 21 days of your purchase date, we will refund the difference to you!
Terms and Conditions - Value City Furniture
UPDATED AS OF December 9, 2020. Terms and Conditions Terms and Conditions. Please read these Terms and Conditions carefully. These Terms and conditions apply to all visitors to or users of our website.
Value City NJ Terms and Conditions
Terms and Conditions Payments, Cancellations, and Refunds. An undelivered order may be cancelled within 3 days from the date of sale with a full refund.
How long is a value city furniture warranty?
Accessory items are warranted for a period of 90 days.
How long does it take to cancel a value city furniture lock?
You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
How long does it take to get a refund from a store?
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
How long does the value city price lock last?
Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit. This policy does not guarantee availability of merchandise. Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month. You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
How long is a mattress warranty?
Accessory items are warranted for a period of 90 days. " AS-IS" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.
How long does a store have in-home service?
You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store' s service and delivery area. If you no longer live within the store' s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.
When can I request a refund on Amazon?
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.
How long is a value city furniture warranty?
Accessory items are warranted for a period of 90 days.
How long does it take to cancel a value city furniture lock?
You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
How long does it take to get a refund from a store?
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
How long does the value city price lock last?
Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit. This policy does not guarantee availability of merchandise. Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month. You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
How long is a mattress warranty?
Accessory items are warranted for a period of 90 days. " AS-IS" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.
How long does a store have in-home service?
You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store' s service and delivery area. If you no longer live within the store' s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.
When can I request a refund on Amazon?
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.