Journeys will refund or exchange defective items under the following conditions:
- You bought the item less than 30 days ago
- You present the original receipt or order confirmation
- The item is in its original packaging
What is the return policy at returns&exchanges journeys?
Returns & Exchanges Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
What is journeys'return policy?
We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
Will journeys provide customer information to third parties?
We will supply customer information to those third parties to the extent necessary to enable them to perform the services we have engaged them to provide. Journeys uses carefully selected service providers on its website to offer specific functionality that help improve the shopping experience for its customers.
What are the terms and conditions of the journeys Careers Program?
Terms and Conditions are subject to change. There is no fee to join the Journeys Careers program or to receive messages, and participation is not conditioned on the purchase of any goods or services. Message & Data rates may apply.
Can you make a return at journeys without a receipt?
To support our goal of "going green," Journeys no longer sends physical receipts or invoices in the box for online and in-store orders. To return or exchange in a store, simply use your order confirmation email as your proof of purchase! If you have any issues due to the lack of receipt or invoice, please contact us!
What is a return exchange policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
How long does a journeys refund take?
For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable. 4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.
What is the return policy on shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Is it illegal to wear something then return it?
The short answer is – yes, it is possible. So, here is the law, and how to stay out of trouble. The practice of buying clothing, wearing it once or twice and returning it to the store is called “wardrobing” and it costs stores almost $10 billion dollars a year.
Can I return shoes to Journeys without the box?
Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they: Are in new condition. Still have their original packaging. Come with the original receipt or the information from the order confirmation email.
Can I return vans to Journeys?
Whether you bought it online or at a store, you can take the item back within 60 days of the purchase date. The product must be unworn and unwashed, and you need to bring a few additional items: The original receipt or your order number. The original packaging.
Can I send my Uggs back and get a new pair?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
How do I exchange on journeys?
Visiting a store is the quickest and easiest way to get your exchange or refund today! Simply take your item(s), with original packaging and receipt, to your nearest store. We are happy to assist!
Can you return shoes bought online in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
Can I return shoes if I wore them once Foot Locker?
Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
What is the difference between return and exchange?
If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
What is the difference between replacement and exchange?
@Ally0703 The difference between "replace" and "exchange." when used as verbs, "exchange" means to trade or barter, whereas "replace" means to restore to a former place, position, condition, etc. "exchange is also noun with the meaning: an act of exchanging or trading.
What's the return policy at Walmart?
Walmart's return policy To exchange or return an item, here is what you need to know:You have 90 days after purchase to exchange or return, unless noted in our exceptions. You can return items in-store, for free by mail, or via a scheduled pickup from your home.
What should my return policy be?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
Why doesn't Journeys send invoices?
For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.
Can you return an item to Journeys?
How To Return an Item to Journeys. Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.
Return & Exchange Policy
We have a 15 day return & exchange policy from the order date. If 16 days have passed since your purchase we unfortunately cannot offer you a refund or exchange.
Shipping
Shipping costs are non-refundable from the original order. If you receive a refund, the cost of return shipping will be deducted from your refund.
What age does Journeys accept personal information?
If the customer is not 13 years of age or older, the information is not accepted or stored by the Site.
Can Journeys see your submission?
If your Submission is selected by Journeys to be used, it may be displayed for other users to see, together with your name and associated profile information (such as your handle and profile picture). Journeys is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.
Is Journeys responsible for user content?
You understand that Journeys does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable.
