what is mattress firm return policy

Full Answer

How does Mattress Firm really make money?

To help you save with the best Mattress Firm deals, here’s a list of our top discount hacks:

• Redeem a Mattress Firm coupon with every order.
• For clearance deals on pillows, check out Mattress Firm’s sale section.
• Watch for seasonal sales throughout the year. Their Black Friday and Cyber Monday events usually offer the best Mattress Firm deals.

How does the Mattress Firm return policy work?

To initiate your return request to Mattress Firm through live chat:

• Visit the Mattress Firm homepage
• Click on the Chat With a Sleep Expert button located in the lower right corner
• Fill out the form that pops up
• Click on the Help With Existing Order button
• Select Start Chatting
• Explain the issue with your mattress to the customer support representative
• Arrange a mattress pickup

Is Mattress Firm getting put to sleep?

Mattress Firm invites you to put an end to junk sleep with savings of up to $500 when you purchase a king bed for the price of a twin or a queen for the price of a twin. Mattress Firm is also offering a free adjustable base with qualifying Sealy purchase or a $300 instant gift with the purchase of a Tempur-Pedic mattress.

Does Mattress Firm sell Sleep Number?

A majority of mattresses incorporate polyfoam, and the Sleep Number foam feels like the non-sinky kind used in the Tuft & Needle, a mattress we tested for our foam mattress guide. The Sleep Number ...

Can I return a mattress to mattress firm before 21 days?

If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.

Can you return a mattress if you don't like it?

Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.

How long does Mattress Firm take to refund?

When will I get my refund? If the method of payment used for your purchase was a debit or credit card, please allow 7-10 business days for your refund to be processed. If you paid in store with a check or cash, a check will be mailed to the address on file and will arrive in 2-4 weeks.

What is mattress return policy?

If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.

What happens to a mattress when you return it?

Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.

How long do I have to return a mattress?

First, most brands won't accept returns during the first 30 days that you own the mattress. Known as the waiting period, these weeks ensure that you give the new bed a fair chance. Foams take time to reach their final feel, and the body's musculature can take a few weeks to adjust to a new sleeping surface.

Why are adjustable bases not returnable?

Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.

What does Costco do with mattress returns?

All of this falls under their 100% satisfaction guarantee. In addition, there is no time limit on returns, so long as you're a Costco member and you purchased it from them. Costco will take your mattress back after a day, a month, a year, or beyond. It has one of the best store return policies.

Can you return mattresses on Amazon?

While some mattresses stay in the initial condition, others expand. Although the Amazon mattress return policy allows you to return these mattresses within 30 days of purchase, you'll rarely get a refund on them.

What do you do if you don't like your mattress?

Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

What is a mattress restocking fee?

You may exchange your mattress once, with a return delivery fee of $99.99*, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250).

What is Walmart's return policy on mattresses?

If you're looking for a store with a customer-friendly policy, Walmart is a great option. They will accept returns of mattresses within 90-days of purchase, as long as the mattress is in the original packaging and has not been opened. If you have a receipt, you can receive a full refund or store credit.

What is Amazon's return policy on mattresses?

Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.

How long do you have to return a mattress to Costco?

So, you might be asking yourself, “Can I return a mattress to Costco after a year?” Absolutely. All of this falls under their 100% satisfaction guarantee. In addition, there is no time limit on returns, so long as you're a Costco member and you purchased it from them.

Can you return an opened air mattress?

The buyer must have the receipt or proof of purchase, must produce the unopened box, and must return the item within 90 days. Air beds that have been opened and used 'may' be denied a refund or exchange. If your item is unopened, you'll still need to have the receipt or proof of purchase as well.