Can you return a digital game on Xbox?
Note As a limited exception, digital game products may be eligible for a refund within 30 days if you're unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.
What happens if you refund a digital game on Xbox?
If we grant refund approval, you'll see the refund being processed on your Microsoft account, and you'll no longer be able to use the content. The refund may take a few business days, so you may want to check with your bank to ensure the applicable payment method has been properly credited.
How do I return a digital content on Xbox?
Refund requestsIf you'd like to request a refund for a purchase of digital content, be sure to sign in to and submit your request from the account you used to make the purchase.We'll help you identify the order number for your purchase and then provide the form for you to fill out to submit your request.More items...
Can you refund a digital copy of a game?
Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
How long does it take to refund a game on Xbox?
Thank you for posting on the Xbox forums. We understand that you are interested in learning when you will receive your refund. Generally, refunds are processed within three to five business days after approval. The process may take longer depending on your financial institution.
Can I cancel an Xbox game purchase?
You can cancel one or more items in a Microsoft Store order or pre-order before you're charged or before the item has shipped. Go to your Order history and find the order or pre-order. Select Cancel item next to the item you want to cancel.
Can you refund Digital Xbox games Reddit?
Our policy doesn't allow refunds for digital game products that have been played or consumed.
How long does a Microsoft digital refund take?
Replies (3) Once a refund has been approved it typically takes 3-5 business days yo be refunded. Where it will be refunded depends on what payment method you used. If you used a credit card, it will be refunded to that. If you used your Microsoft account balance, it will be refunded there.
Can Xbox game pass be refunded?
Refund policy You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription using the instructions above.
How do I return a game on Xbox one?
How to Request a Refund for an Xbox Game?Once you get to the page, sign in to an Xbox account with your username and password.Go to your Order history.Click on the order number of the item and select Request refund at the bottom of the list.Confirm that the title and the order number of the item are correct.More items...
How do I request a refund?
At the top right, click your profile icon. Budget & order history. Find the order you want to return. Select Request a refund or Report a problem.
How do I refund a gifted game on Xbox?
The recipient already has the game or doesn't want it The recipient can't return or exchange the gift code. To return the item for a refund, go to your order history page, find the item, and select Refund information.
How long does it take for Microsoft to refund your money?
Microsoft Xbox Refunds are issued in 3 - 5 days, however it may take longer to get your money back depending on the payment method you used for the purchase. If you haven't gotten a refund in about 2 weeks, please reach out to your financial institution to figure out what's going on and also request a charge back.
Can you refund a gifted game on Xbox?
The recipient already has the game or doesn't want it Or, they can ask you to return the item for a refund. The recipient can't return or exchange the gift code. To return the item for a refund, go to your order history page, find the item, and select Refund information.
Can you refund v bucks on Xbox?
Fortnite purchases are made with in-game currency, not real cash. That currency, V-bucks, can be either purchased or earned during the game. While V-bucks themselves can't be refunded—you can't get a refund in cash for bought V-bucks—items purchased with them can.
Can you cancel a refund request on Xbox?
If you requested a refund, you should have gotten an email with a reference number. Just reply back to the email with the reference number included and explain that you would like to cancel the refund request.
How to Request a Refund for an Xbox Game
One of the most common products a gamer might want a refund for is an Xbox game itself. Unfortunately, this process is not as easy as most people would like. It depends on whether you bought a physical game from Microsoft or a digital one. A physical game is easy: you would just return it in all of its packaging to Microsoft for a refund.
Are There Return Exceptions to These Rules?
There may be unique exceptions to Microsoft’s return policy, but they are generally few and far between. Unless you have extremely niche extenuating circumstances, then no, there are no return exceptions to the aforementioned rules.
Are Xbox Refunds Guaranteed?
As far as digital items are concerned, no. It is entirely possible that Microsoft will deem your request for a refund invalid, for a myriad array of reasons. If you don’t fall into the aforementioned criterion, it’s very likely that Microsoft will refuse to refund your digital purchase.
Does Xbox Have Free Returns?
Naturally, it doesn’t cost anything to return a digital item like a digitally purchased Xbox game, so that return would be free. For a physical item return, you can get a repair return shipping label when you go to your Microsoft account’s order history and request a return for a physical item, so that’s free too.
How Many Refunds Does Xbox Allow?
There is no limit to how many refunds Xbox allows, as long as all of your refunds are valid. They will not arbitrarily block you from making returns and getting refunds if they meet the valid criteria for getting said refunds.
How Long do Xbox Refunds Take?
Once Microsoft receives your physical item or your ticket for the return of a digital item, it generally takes them 72 hours to reach out to you with an email telling you whether or not your item is eligible for a refund.
Conclusion
You can return most physical products to Microsoft for free and get a refund for the full price, not including initial shipping and handling fees. But if you want to get a refund for a digital item, that’s a different beast.
