You may return Retail priced items in original, unused/unworn condition that was sold and fulfilled by Fenwick Equestrian® within 14 days (NO EXCEPTIONS) of order ship date for a full refund minus shipping and processing fees or within 60 days for store credit less shipping and processing fees.
Full Answer
What is Fenwick equestrian's return policy?
You may return Retail priced items in original, unused/unworn condition that was sold and fulfilled by Fenwick Equestrian® within 14 days (NO EXCEPTIONS) of order ship date for a full refund minus shipping and processing fees or within 60 days for store credit less shipping and processing fees.
Can I Return my Christmas order to Fenwick?
Christmas Returns - We hope you enjoy your online purchase from Fenwick. As your purchase might be a gift, online orders of Christmas gifts can be returned, using the free returns label included in your parcel, for a refund up to and including the 10th January 2021.
What is the delivery policy at Fenwick Newcastle?
Fenwick Newcastle: Free delivery within a 50-mile radius. When you make a purchase at Fenwick, you will have the option to receive your receipt via e-mail. Should you need to return any items, your digital receipt can be printed off or shown on your device as proof of purchase.
How do I contact Fenwick customer service?
If you don't have the original packaging or have any other questions please email us at fenwick@purefishing.com or call our trained professional customer service group at (877) 336-7637 . Fenwick World Class Ice Rods. We guarantee that our products are free from manufacturer's defects.
Does Fenwick have warranty?
Everyone has broken a rod by accident, but Fenwick isn't going to penalize you for it. We're going to give you a sweet deal on a replacement rod and get you back on the water.
Where are Fenwick rods made?
Falcon and Fenwick are made in the US. Fenwick is made in Taiwan, definitely not in America.
When did Pure fishing buy Fenwick?
Branded Excellence. In 1988 Berkley acquired Fenwick Company, a manufacturer of premium fishing rods founded in 1952.
Are Fenwick rods any good?
The Fenwick HMG Spinning Rod is lightweight, comfortable, and an excellent choice if you want power and performance. Backed by a limited lifetime warranty, the Fenwick HMG Spinning Rods deliver everything that anglers need to properly utilize their favorite finesse techniques.
Is Fenwick a good rod brand?
Fenwick Rods have been popular with anglers for over 45 years and were some of the first graphite rods on the market. Featuring high quality materials, excellent craftsmanship, and attention to the fine details, Fenwick creates some of the best rods available to today's fishermen.
What company owns Fenwick?
Fenwick FamilyAs of 2022, the chain is still owned by members of the Fenwick family. The company was chaired by Mark Fenwick until 2017 with Simon Calver appointed as chair in 2021....Fenwick (department store)TypePrivate companyOwnerFenwick FamilySubsidiariesBentallsWebsitewww.fenwick.co.uk8 more rows
Who makes Fenwick?
Phil ClockFenwick was purchased by Phil Clock and moved to Westminster, California in 1968 and focused on the fishing rod needs of Bass fisherman. Fenwick was the first to market with an all graphite fishing rod in 1973.
Who makes Fenwick Flylines?
Fenwick Fly Lines – Dette Flies.
What company owns Fenwick?
Fenwick FamilyAs of 2022, the chain is still owned by members of the Fenwick family. The company was chaired by Mark Fenwick until 2017 with Simon Calver appointed as chair in 2021....Fenwick (department store)TypePrivate companyOwnerFenwick FamilySubsidiariesBentallsWebsitewww.fenwick.co.uk8 more rows
Who makes Fenwick?
Phil ClockFenwick was purchased by Phil Clock and moved to Westminster, California in 1968 and focused on the fishing rod needs of Bass fisherman. Fenwick was the first to market with an all graphite fishing rod in 1973.
Where did Fenwick rods originate?
KentWhat many people, even experienced anglers, haven't realized is that Kent is where the Fenwick fishing pole originated, a rod that's widely known and sold worldwide today.
Who makes Fenwick Flylines?
Fenwick Fly Lines – Dette Flies.
Who pays for return shipping on Fenwick equestrian?
The customer is responsible for the shipping cost of sending the item to our facility. Fenwick Equestrian® will pay the return shipment to the customer. (Customer pays both directions if out-of-warranty repair is being done.)
How long does it take to ship a warranty claim?
Ship out your warranty claim package within 1 week of warranty claim approval. Your warranty request ticket will be closed after the 1-week period. Any package postmarked past the 1 week period will not be processed and will be sent back to you at your own option and expense.
Does Fenwick Equestrian take responsibility for lost packages?
Please ship your claimed item (s) with a shipping method that provides tracking information. Fenwick Equestrian® assumes no responsibility for lost package or missing item (s) from the customer to our facility and shipping charges are not refundable.
Does Fenwick have a warranty?
Fenwick Equestrian® product warranty is available to products purchased directly from Fenwick Equestrian® (FenwickEquestrian.com) and its listed authorized resellers (marketplace sellers on 3rd party platforms who are not on our dealer list are not authorized resellers). In no event shall Fenwick Equestrian®/Fenwick Farm, Inc. be liable for direct, indirect, incidental or consequential damages arising out of the use of the product (s), and any recovery is limited to the purchase price. All warranty-claim determinations made by Fenwick Equestrian® will be within Fenwick Farm, Inc.’s sole discretion and will be final. Warranty claim can only be filed within the warranty period. If your claim is accepted, you will receive a RMA# and instruction by email.
Is normal wear and tear covered by warranty?
Once the returned item is received and inspected in our returns department, we will repair or replace the item at no cost. Normal wear and tear is not covered under warranty.
Can you use coupons at Fenwick?
We cannot refund the value of a coupon if a purchased item is later returned back to Fenwick Equestrian® if you forgot to enter in your coupon code. Call us at 803.420.1184 immediately to cancel your order. Then you can re-order with your coupon code. Coupons cannot be exchanged and will not be accepted after expiration date (if applicable). Coupons cannot be used on sale items. Coupons also cannot be stacked or combined with any other offers or used on previous purchases. We reserve the right to reject any coupon or limit the number of coupons being used in a transaction.
Where is Fenwick Limited located?
1.1 Fenwick Limited is a limited company registered in England and Wales under company number 00052411 and we have our registered office at Northumberland Street, Newcastle-Upon-Tyne, NE99 1AR, United Kingdom. Our VAT number is 176 297 818.
How to contact Bentalls Fenwick?
1.2 If you need to, you can contact us by using our Contact Us form, which can be found here, or by calling us on 0800 783 1783 Mon-Fri 9-5.30pm, or alternatively by writing to us at Bentalls Fenwick Store, Wood Street, Kingston upon Thames, KT1 1TX.
What is the phone number for Bentalls Fenwick?
8.3 If you have any questions or complaints about a product you have purchased from the Website, or a product purchased from the Website is damaged or incorrect, please contact our Customer Service team by using our Contact Us form, which can be found here, or by calling us on 0800 783 1783 Mon-Fri 9-5.30pm, or alternatively by writing to us at Customer Service, Bentalls Fenwick Store, Wood Street, Kingston upon Thames, KT1 1TX.
What are the special terms and conditions for a product?
4.1 Product (s) may be subject to special terms and conditions set out in the description of the product including, without limitation, warranties, guarantees and delivery restrictions.
Can you choose delivery or collection?
You will be able to choose a delivery or collection option during the order process. The cost of the delivery or collection option you choose will be as displayed on the Website at the time you place your order and itemised separately at the checkout.
Can you return a product that is incorrectly priced?
5.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept your order and it contains an obvious and unmistakeable pricing error that you could reasonably recognise as a mispricing, we may end the contract, refund to you any sums you have paid and require the return of any product (s) provided to you.
Do you have to pay for a product before you despatch it?
5.5 You must pay for a product before we despatch it, so we will charge your credit or debit card or PayPal or Apple account when we despatch the product to you.
How do I make a rod warranty claim?
If you are certain that your broken rod is our mistake (some type of manufacturer's defect) and your rod is under the designated warranty period, you will need to send an email with the following information to fenwick@purefishing.com to submit your claim.
How to contact Purefishing?
If you don't have the original packaging or have any other questions please email us at fenwick@purefishing.com or call our trained professional customer service group at (877) 336-7637 .
Does Fenwick penalize you for breaking a rod?
Everyone has broken a rod by accident, but Fenwick isn't going to penalize you for it. We're going to give you a sweet deal on a replacement rod and get you back on the water.
Is normal wear and tear covered by warranty?
We guarantee that our products are free from manufacturer's defects. Normal wear and tear or misuse or mistreatment of the product are not covered in our limited warranties.
Can you repair a Fenwick rod?
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the break. When we receive the above info a trained Fenwick engineer will inspect the claim and will be in contact concerning warranty.
How to get a receipt from Fenwick?
When you make a purchase at Fenwick, you will have the option to receive your receipt via e-mail. Should you need to return any items, your digital receipt can be printed off or shown on your device as proof of purchase.
How to unsubscribe from Fenwick email?
If you wish to unsubscribe from Fenwick marketing emails click the ‘Unsubscribe’ link at the bottom of any recent marketing email. Alternatively, if you wish to opt-out of email, post or SMS marketing contact Customer Services by using our Contact Us form, which can be found here .
How to opt out of Fenwick marketing?
If you opted into Fenwick marketing, you can opt out at any time using the unsubscribe option in the footer of any email you receive. If you do not want to wait for your next email to unsubscribe, please contact our Call Centre (0800 783 1783) and ask to be removed from the marketing list.
Where to collect Fenwick Brent Cross?
Fenwick Brent Cross: You can collect your purchases from the Fenwick Collection Point, located on the east side of the customer car park. Pedestrian access is through the fashion department on Two. For further information, please call 020 8202 8200 .
How to connect to Fenwick Wi-Fi?
If you’re connecting to the Wi-Fi for the first time, we require you to fill out a short form and supply us with your name and email. You can opt in or out of email marketing at this point. Once you submit the form, you will then be connected to the Fenwick Wi-Fi, which has excellent coverage around our stores. If you have already used our Wi-Fi, you will automatically connect to the Wi-Fi in the future and will not have to login each time.
How long does it take to collect a Fenwick?
Please allow 20 minutes from the time of purchase to collection, and arrive at least 30 minutes before store closing hours.
Where to park in Fenwick Bracknell?
Customers should park in the adjoining The Avenue Car Park which gives direct access to the store on all floors.
